AnsweredAssumed Answered

Badge Counter/Inbox inconsistencies between site and mobile app

Question asked by melanie_giuliani on Aug 18, 2014
Latest reply on May 27, 2015 by gscottoliver

I have recieved multiple reports from users (and have experienced myself) an inconsistency between the push notifications (aka badges) and read/unread notifications on the mobile app and regular site. Is there any way to combat this inconsistency? Would be great if we could have a consistent number of notifications on the site/mobile app and if we could accurately track what notifications we've read/haven't read from both options. Wonder if this is a wrong setting, user error, or if this is just to be expected.


Thanks in advance for your help with this.