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Is it possible to use CRM.phone with the NEC SV8100 and which reports are available for CRM.phone?

Question asked by m.suurling@sparklingcrm.nl on Aug 27, 2018
Latest reply on Aug 27, 2018 by m.suurling@sparklingcrm.nl

Hi,

 

The manuals or admin guides don't say anything about what systems are compatible for CRM.phone (not so far I could find it).

So is there some experience with this phone system?

 

Also this company want's to have a few reports:
- How long is the caller waiting before answer?

- How long is the caller on hold while transfering?

- Total amount of time (even when transfering)?

 

Are such reports possible when using CRM.phone?

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