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Security questions about ACM-CRM connection

Question asked by gabor.horvath on Mar 6, 2018
Latest reply on Mar 7, 2018 by Michael Obermaier



I have received the following questions from our CRM customer regarding the introducing ACM in context of Aurea Enterprise Edition:

1. How does the communication between CRM and ACM works?

My understanding is, that the communication from CRM to ACM (and also from ACM to CRM) is always initiated by the local CRM.Server. But how does the data transfer go? Are there Webservices from ACM Middleware that CRM.Server consumes? Does the communication run over HTTPS?

2. For running the campaign in ACM there must users created in ACM. Is there a limitation for the number of users regarding EE? Are there up to 5 users for free?

3. The users for ACM must be created in ACM (I have already found to documentation about this). Are there any password security rules available in ACM? E.g. regarding the length, complexity of the password, validity of the password (90 days), etc.

4. If a E-Mail campaign is finished in CRM, is there a way to trigger the removal of customer data for this campaign from ACM?


If you have any documentation describing those themes, please give a hint - I was not able to find this in the support portal...