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[ARCHIVE] JiveWorld16

2 Posts authored by: Judith Rich

My second day at JiveWorld proved to be another win, as the day started with a powerful keynote presentation by our Jive staff and customers--and some surprise acrobatic guests.  Where the morning was about exciting your senses, the afternoon was all about fueling your mind.  I attended some product sessions, and one in particular that caught my interest highlighted the PWC + HeForShe community.  All about creating gender equality by "inviting people around the world to stand together to create a bold, visible force," this community, powered by Jive is already making a huge impact around the world.
Screen Shot 2016-03-15 at 9.34.40 PM.pngDale Meikle, Global Diversity and Inclusion Program Office Leader at PWC and Abraham Grigaitis, Enterprise Social and Digital Marketing Consultant at NetEffect Solutions presented the case for this community both from a humanitarian and a technology perspective.  Both sides were compelling to me, as I loved learning about the way people can get involved in solving a huge issue (gender inequality) in small digestible chunks (right in their community), and from the technology end, how purposeful insights from analytics helped this community prosper.

Key lessons learned from setting up this community:

  • Business lead technology enables change - ensure that your community has a real business need and value in order to succeed. The more you illuminate this need to your community members, the more they'll believe in what you're doing.
  • Analytics are a forethought not an afterthought - keep what you want to accomplish front and center when working on and setting up your community. And if you're not getting what you set out to do, adjust your strategy accordingly. 
  • Analytics are organic, not static; they need to adjust as your community matures - Keep in mind how your community changes over time and set realistic benchmarks and expectations. Your executive team will be grateful for it.

I encourage you to check out this Jive powered community and start being an agent of change for gender equality.

Also, don't miss tomorrow's excellent line up of JiveWorld keynotes and sessions starting at 8:30 a.m. and register for your favorites.

Currently enjoying my time at this year's JiveWorld, I've had the pleasure of attending the Jive Healthcare Summit, a special content track dedicated to the healthcare industry.  The day's sessions welcomed top thought leaders from the healthcare world including from organizations such as MD Anderson, Healthsparq, Spectrum Health, Trinity Health among others.  They all had unique stories to tell about how Jive helped them implement communities that not only improved the lives of their employees but also helped benefit their patients.  Now that's powerful!


After lunch, I sat it on Trinity Health's workshop, presented by Amy Castillo, Senior Learning Consultant who walked us through how they implemented a physician resident community across a network of 28 teaching hospitals. All using Jive of course, Amy explained that their community called gmeUniversity is exactly what their staff of physician leaders and residents needed to learn and grow.


Amy broke down the entire process of setting up their community:


Why Build a New Way of Learning?
Explaining that the modern learner is extremely overwhelmed, Amy highlighted a powerful quote that stuck with me - "1% of a typical workweek is all that employees have to focus on training and development." --Bersin by Deloitte.  Put that through a medical resident's filter and I bet that percentage goes down a lot more, which is why Trinity turned to a modern community that's interactive, intuitive and inherently social.  They chose Jive!


Key Features:

Trinity knew that in order for their community to be effective and widely adopted, it needed the following elements:

  • Live learning - virtual training sessions directly available on the community for training events
  • Just-in-time - a library of educational content including articles, videos, lectures, TED Talks and videos
  • Collaboration - shared learning across the system with just-in-time learning support and a best practice exchange
  • Tracking & reporting - a system for tracking learning activities such as discussions, journal clubs & didactic sessions

Benefits of gmeUniversity:
By implementing the above, gmeUniversity has become the place physicians and medical residents turn to for learning and support. gmeUniversity provides:

  • A common one-stop platform for residency programs
  • Virtual collaboration between program directors, faculty and residents
  • Just-in-time learning across all communications devices (especially mobile)
  • Sharing of pertinent learning materials
  • Expert knowledge of hard-to-reach talent such as part time, remote or highly specialized faculty
  • Easy to use, self-service interface to create online courses and materials


Lessons Learned:

With any new endeavor worth its salt, there's always things to take away to make them better for next time.

  • Engagement is the #1 skill to learn for gmeUniversity faculty members
  • Everyone is unique and takes a different path (and timing) to learn
  • Show people the possibilities and they will come
  • Create templates and tools to make implementation faster


JW healthcare-trinity.jpg


With the first day of JiveWorld behind us, I'm invigorated by all I've learned so far and what is yet to come over the next few days.  If you're at the event, please  stop by at the Social Command Center on Level 1 and say hello. Also don't forget tomorrow's awesome line-up of speakers including our big Keynote at 8:30 a.m. in the Pinyon Ballroom. There's a special surprise in store that you won't want to miss!