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Typically, the first week back after JiveWorld is always a tough one. Perhaps you're battling the cold virus that everyone got; or maybe you're still recovering from the conference party hangover; or it's likely you're still catching up on the long list of emails and community updates from while you were out.


But for me, I'm still riding the high of witnessing how you, members of the Jive Community, went over and beyond this year in community participation in the JiveWorld16 group, reaching our highest community engagement numbers for JiveWorld ever! You truly turned it up to eleven!

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It all started with Getting creative with JiveWorld16... I would love your thoughts! We asked what you wanted out of JiveWorld16 and you answered. There were 16,000+ views on this discussion thread and more than 158 comments! We took your comments inside Jive to our employee community, Brewspace, sifting and categorizing these ideas until we knew where they belonged in the JiveWorld planning. And then the JiveWorld team did what they did best: EXECUTED on as many of them as possible.


Top 5 Wishes Granted

  • Interactive Sessions - All of Jive 101 Boot Camp was completely interactive as well as most of the Advanced Community Management sessions. People talking to people about their own questions and providing their own answers. Check.
  • Meet Ups - If you build it, they will come. In this case, to the Meet Up Lounge. More than 15 meetups were scheduled through The JiveWorld Meet Up Lounge: Come Join or Reserve Your Own Spot.  Blow-up lounge chairs and a life-size jenga game added some spice to the area. We even pulled together some more 'official' meet ups in conference rooms and provided the gangs with mojitos! Yum.
  • Blind Dates - We wanted to connect people in similar community situations. So, all of the seating at Jive 101 Boot Camp was assigned based upon attendee community type as well as their industry. In addition, many of the meet-up groups were based upon these characteristics.
  • 1:1 with An Expert - We paired each Boot Camp table with an existing Jive customer/expert. We also had experts on hand in the Jive demo booth for additional 1:1 expert help. Fabulous responses from both activities.
  • Equal Time for Jive-x & Jive-n - With each community type having its own track, we gave both community types equal billing. We addressed specifics for both Jive-n and Jive-x communities in Jive 101 Boot Camp as well.


The Best JiveWorld Ever?

We feel that this was THE BEST JiveWorld ever when it came to community participation. But it isn't just a feeling: the community numbers speak for themselves:


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[ARCHIVE] JiveWorld16


Let's talk about the blogs for one moment... 59 blogs in JiveWorld16! We created Want to be a JiveWorld guest blogger? Sign up here | Jive Community  Want to be a JiveWorld guest blogger? Sign up today! and so many people responded. The Jive community stepped up to the challenge. Even more people blogged than those who had signed up! And the session summary blogs are still rolling in. What a great way to collaborate and continue conversations started in the JiveWorld breakout sessions!


I want to specifically thank each and every blogger:

lorilea scottwdennis adina.schoeneman Stephanie Standring rcarney Dennis Pearce Dina Vekaria-Patel spharticus thomaslady Michelle Gantt umillm6 Deborah de Freita hannans scottshive susan_rubio tnilson alysse.esmail dme biray molly.elwood wendy.wilson Emilie alexandra.lockwood briandavidjohnson brett.blackney lfb darcy.pierce  Ryan Rutan Mike Mercado kosheno.moore cflanagan17 sam_ca becky.leung nikhilnulkar Kathryn adam.mertz Iain Goodridge

Closing Remarks

And of course, a big thanks to the Jive Community at large. Should I have expected anything less from community of community managers? You guys are the best and make my job wonderful!


Advanced Community Management – Culture of Innovation – Collaborative Use Cases for Crowdsourcing

Claire Richardson - Thomson Reuters, Dan Kovaluk - Leidos


This presentation in the Advanced Community Management Track showed us two different collaborative use cases that use the 'crowdsourcing' concept to engage your community. Thomson Reuters used a single event, while Leidos implemented an ongoing operational strategy to use crowdsourcing concepts to curate innovation/ideas submitted and encourage conversation overall.


The Thomson Reuters event came from a senior leadership request to engage their employees globally, sharing a new corporate strategy. Claire and the team put together an amazing 24 hour event called "Connect Day". Using live chats with global executives, in-person events at global offices, and extensive community advertising Connect Day was a complete success, surpassing expectations.


Along with the scheduled chat events there were live events scheduled in 165 offices globally. These were the main focus pre-event. The live chat, or Ask Me Anything (AMA) part was very successful, with 60 executives all over the globe holding 16 live chats over 20 straight hours, answering 349 questions.


  • The schedule was created with the global community in mind - The CEO started the 20 hour session with a 1 hour live session at 8 PM US Eastern to accomodate all regions globally
  • The CEO was the only executive that had his own exclusive chat window, the other leaders were on panels with 3-5 others
  • Executive panels were not specifically scheduled, the chat window schedule was posted and the executives signed up for times
    • There was not an effort to schedule executives by discipline
  • Each chat was accompanied by a conference call between the specific executive panel and an assigned moderator. The moderator position was assigned to keep on topic and track submitted questions ensuring they were answered/acknowledged
  • In threaded conversations, after 100 responses the thread 'flattens', which can be an obstacle for readability. This limit can be changed in the admin console.
  • Each chat was a discussion document pre-labeled and locked until the hour started
  • An executive would post a blog post at the beginning of the hour, and the conversation propagated organically from there.



  • A table was posted in a document with a list of all the chats, different time zone values, and who the participants were. A link to the chat document was in each line.
  • Virtual posters with links to the blog schedule were created and posted to group walls.
  • System blog post announced the chats/schedule



  • Each question and it's discussion in each chat was branched off into a separate discussion document, then links to each one was posted in the original chat document. Each chat page became it's own searchable Q&A.
  • From this one event, the culture shifted - the community because the new way for employees to interact with executives.



  • 349 employee questions were answered about the new company growth strategy
  • +12% increase in views of live chats
  • 26,000 views of these live chats in the community
  • over 19,800 employees globally took part in Connect Day virtual events


Note: their community is mature, well established and successful.


Dan Kovaluk from Leidos reviewed their effort to solve a business problem using 'crowdsourcing'.


The #1 business problem Leidos had was: How to connect a very distributed workforce to answer questions and determine speed/quality of answer?


The result was a carefully planned strategy. All functionality was out of the box, but this was not just throwing a new space out there. The implementation and scope was detailed and planned.


Key implementation steps:

  • Determine the scope of your crowdsourcing space
  • Created "Ask Your Colleagues" (AYC) space. Used Jive question widgets to manage content
  • Restricted user content types to Discussion only
  • Identified AYC moderator to facilitate space - questions have to be pre-approved


The page design mission was simple: make sure there was no confusion as to what they wanted users to do: ask questions and answer questions.

  • Clear user instructions at the top
  • Place to ask a new question
  • Recent unanswered questions
  • Recent answered questions


The 3 main roles in this space were Moderator, user, and colleagues.


Once a question was submitted, the moderator determined if the question was appropriate, it would be posted in the space and other users could answer it. If not in scope the moderator moves the question to the correct place in the community. If a question reaches a specific age, the moderator and other champions would @mention the right SME's for visibility. When the question is answered, the original poster marks the correct answer, If not marked the moderator would mark the correct answer after a certain period of time.


The results of crowdsourcing answers became the highest participation space in their community. Over 2 years:

  • 4,000 participants
  • 95% with helpful responses
  • 85% with correct answer


Lessons learned were that this can start quickly as a grassroots space, and the scope/size of the community affects results. Leidos continues to drive engagement through prominent display on the community home page. Once the space is launched, their view is the CM for that space should spend no more than 15 minutes per day in that specific space.


The other business problem Leidos wanted to address was how to unlock the ingenuity they knew was in their distributed workforce. They created another space that leveraged the AYC space and extended the content types to discussion and ideas.


Like the AYC space, this was also moderated and closely facilitated. Their process identified thresholds for ideas and a specific review/acknowledgement function.


Once an idea is posted, it becomes active to the community. For an idea to progress and warrant a response from the functional owner, the idea must have 1) 1% of the population has voted (up/down) on the idea, 2) 80% upvote/agree 3) within 90 days of idea posting.


  • Published successes were critical in growing engagement
  • The rules of engagement were such that the employees themselves decided whether an idea progressed or not - that removed the potential to blame 'management' for killing an idea
  • Employee ownership of the ideas improved their results and reduced risk
  • Executives must be agreeable prior to launching effort- so that


Since implementation, all ideas have been dispositioned as follows:

  • 50% of ideas didn't gain enough employee support to proceed
  • 25% of ideas gained management support to implement
  • 25% of ideas proceeded but did not gain management approval to implement (this was after review of each idea)


Both of these efforts increased engagement in their community. It's important also to note that as at Thomson Reuters, their community was established, mature and successful.

TheCR WOL Framework Low Res.jpgLast week, at JiveWorld, I presented Becoming a Community Ninja: 5 Secrets of Community Black Ops (you can view it here). One of those secrets was using communities to create culture change.


Most organizations do not understand the how powerful communities can be in support of goals like creating collaborative and innovative cultures or executing on digital transformation.


I didn’t fully understand this connection, either, until a few years ago when I read The Power of Habit by Charles Duhigg. In it, he itemized three things required for behavior change:


  1. The mechanics of the change
  2. The belief that the change is desirable
  3. A community of the changed


You can establish behavior change with just the first two but, when stressed, people revert to old behaviors, Duhigg noted. However, if they are part of a community of the changed their peers will help them maintain the new behavior.  That insight shifted my own thinking about the work we do to advance the practice of community management. I always knew communities could effectively deliver on business outcomes, but this insight helped me to understand that communities are the only effective way to change culture.


But there's a problem.


First, most of the conversations around culture change and digital transformation are completely separate from the conversations about communities. As I’ve delved deeper into the research on behavior change, I also see another issue with the traditional approaches to culture change. There is very often an emphasis on creating a vision of change and then selling that vision as a driver for behavior change at the individual level.


Changing beliefs in this way is very, very hard - and expensive. It's also a huge missed opportunity for both those who are investing in culture change and for community program owners, who could better understand and articulate the value communities can deliver to their organizations.


Community managers very rarely tell people to do anything. Instead they generate behavior change by creating an environment where some behaviors are easy and others are hard through community architecture, UX, behavior modeling, rewarding desired behaviors, triggering incremental new behaviors, moderating out negative behaviors and ensuring positive behaviors are socially reinforced.


When you take a community management approach to behavior change, it triggers a series of 'aha' moments for individuals that lead them to change their beliefs about what is possible - and leads to even more behavior change.  Operationally, that means instead of investing in getting agreement on a new belief first, the belief becomes a natural result of engaging in new ways. And that makes the community approach to culture change more cost-effective and agile.


At The Community Roundtable, we collaborate with clients to use community approaches to change culture. Much of that work is helping community program owners effectively understand, assess, measure and trigger culture change. TheCR’s Work Out Loud Framework is our tool that articulates four stages of culture change, and documents how cultures move from transactional relationships to collaborative relationships that allow people to explore out loud, a core attribute of collaborative and innovative cultures.


TheCR WOL Framework Low Res.jpgDownload the high resolution version of TheCR's Work Out Loud Framework here

- and get in touch if you would like to explore how to use this approach to change the culture of your community - or your organization!










The 'Work Out Loud' concept is not new - for a history of the evolution of the term, see Jane McConnell's post from 2014 here - special thanks to Bryce Williams, who many of you know. Two of my favorite resources on this concept are John Steppers book, Working Out Loud: For a Better Career and Life and Jane Bozarth's book Show Your Work. John Stepper and Catherine Shinners also presented at JiveWorld on their approach to Working out Loud, which you can find here.

This model is the second iteration of a model first published by me for The Community Roundtable in June of 2015. In TheCR model, we link the concept of  working out loud to communities - a link we feel is critical for sustained behavior change and something that differentiates this model from some of the other work in the space.



As I embarked on my third week here at Jive, I was very fortunate to be welcomed by an inviting team and company culture. I had spent 95% of my 10 working days in the Palo Alto office, until Monday the 14th. This was the week of JiveWorld.


My initial thought was I would be completely isolated and “out of the loop” since EVERYONE was at JiveWorld. However, I quickly learned that was not the case. I realized the functionality and flexibility of working remote and collaborating with my team virtually was not only useful, but also extremely easy. This work style allowed me to feel included in the event and contribute my ideas and strategies. During the week, there were 3 things that stood out to me during JiveWorld:


Virtual Has Never Been So Physical


This was clearly demonstrated during JiveWorld. As debates on the "Future of Work" heat up, it’s very clear that virtual collaboration is a useful tool for all companies. The need to be in a physical location to experience or absorb information is no longer a necessity.
Many of the sessions from JiveWorld were shared on the
Jive Communities.


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In addition, many of the Main Stage Keynotes are available on


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The accessibility to the Internet is obviously a major key. The availability to media coverage and news updates at the event was right at my fingertips by logging onto BrewSpace or by searching the #JiveWorld16 hashtag.


Internal communications from our Marketing and PR teams kept all employees, near and far engaged. We used our own products (surprise, surprise!) like Chime and BrewSpace as lifelines. Quick communications were translated into IMs, while larger more substantial updates, were shared as blogs on BrewSpace. This not only made information accessible, this saved time and energy, which are in scarce supply at any conference. This collaboration style literally made me feel like I was there and completely included.


The Hype Is Real


As a millennial and Silicon Valley marketer, I have attended my fair share of tech conferences, especially those in Las Vegas. So, when I heard of yet another conference with the word “World” in the title, hosted in Vegas, I didn’t think much of it. I had heard a lot of hype about it. A few community manager buddies of mine had raved about how amazing JiveWorld is, even threw a fit when their CMO cut budgets for them to attend in 2014.


All I can say after this week is - believe it. The hype is all too real. I have never seen so much positivity from employees and customers at once. Everyone was genuinely excited and interested in the content and knowledge being shared.


There was also a unique musical guest who played exclusively for attendees. Free concert is always a good concert.


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As cliche as this will sound, there was a true sense of community at JiveWorld. The event definitely lived up the hype.


The Love Is Mutual


Customers love Jive and Jive loves them back. This is obvious. If you were at JiveWorld and/or are a Jive customer, you feel the love connection. It’s powerful. It’s also refreshing. The passion and realness of customers’ stories and experiences was pouring out of my computer and phone. It’s a great feeling to see that deep appreciation on both the client and customer side. There was a sense of pride I developed during JiveWorld. It’s nice to know, I am now apart of that appreciation and get to help continue to provide those positive experiences to customers.




So, overall it was a pretty amazing (or brilliant) JiveWorld if you ask me. Yes, I will admit there was a part of me that was envious of my coworkers who were jet setting off to Sin City. But, I would argue that some of them were probably equally as envious of my “office” during JiveWorld.




Want to share your thoughts on JiveWorld? Comment below or tweet me @alysseesmail

As part of JiveWorld16, I was asked to present in the Employee Engagement and Communications track on the idea of The Customer-Centric Organization

I'm ddefreitas of Spredfast (more about me How I Work: An Interview with Deborah de Freitas from Spredfast )  My co-presenters were pbroadley and mchadwick from CSA group and together we shared how our use of both Jive Interactive Intranet  communities helps us to bring knowledge from our customers into our organization.




Spredfast, as a smart social media platform, has always been customer centric.  We help our customers connect to the people they care about most using social media.  But our own customer knowledge was often kept in the minds of our customer facing teams and we spent a lot of time trying to share it broadly throughout the organization in meetings and via email. To increase customer knowledge, we send product managers, marketers, and other teams to meet face to face with our customers.  We have a customer advisory board and customer advocates and we also host two big events in Austin when many of our employees can meet with our customers.  But as we grow, we needed a sustainable way to connect with customers and to record, amplify, and archive the knowledge our employees get in those interactions with others.  That's where Jive comes in.


Customer Community blurred.png

Our Jive-x Community helps us to connect to our customers by allowing them to:

  • Ask questions.  Other customers, our support team, or our product team can answer these.  One frequent question, about social image sizes, led to the creation of the attached social sizing guide and a new product feature.
  • Submit product ideas.  Ideas are reviewed regularly by our product team and we communicate a status to let our customers know if it is in review, declined, or added to our roadmap.
  • Connect with other members or Spredfast employees. By creating discussions around industries or product or use case, we can share best practices.  By creating a private place just for Advocates, we can help to support speaking engagements, press opportunities, and more with our most committed customers.
  • Find Educational Resources.  We have a strong onboarding program and even send trainers on site to help our customers learn to be experts on our products.  But as our customers add new employees or new products or move beyond their initial use cases, we want them to have all the tools they need to be successful.  Because our community is closed with access only through our product we can provide a very rich training environment to our customers.
  • Get Started.  Like all good communities, you should have a place for the newbies to figure out what is going on and how to use the community.


So great- you have customer meetings and a customer community - but how do you make sure that knowledge reaches your employees?

Well FIRST we think about what kind of information needs to meet which employees.

Screenshot 2016-03-21 18.41.08.png

  • For ALL employees – we want alignment – who do we work with (Sales Wins), what do they do (Client Launches), what do we sell (Product Releases), etc..
  • For MOST employees we want to drive engagement – with training, engaging in the community, having access to reports and notes from customer meetings
  • For SOME employees – we want to enable collaboration – without having to have them travel to the customer.  Help them learn how to gather ideas, work with customers to drive opportunities, make support and networking easier.


I walked through several of these examples and answered questions at the end, but I'll wrap up my presentation here with a screenshot of the internal Jive-n community we call Sharefast.   Ask me anything in the questions and I'll try to respond within a few days.

Sharefast blurred.png




Since I was onstage, I didn't get any photos of CSAs slides, but have grabbed a few from the video: The Customer-Centric Organization


My main takeaway from their presentation is that they have used Jive to bring the major functions of the process of applying for, reviewing, and approving standards to the digital age and true collaboration instead of just digital documents.  In the process, they've increased access and communication to their customers and have reduced the amount of time it takes to move through the process.  The increased transparency and connectedness between their members, their customers, and their employees is groundbreaking.


They started their journey working in a community with their members, who are experts in their field helping to review the many consumer products introduced in the Canadian Market each year.  They manage mission critical processes via that community and share all the documentation and educational resources their members will need to complete their projects.  They have 80 project managers who manage 9000 volunteers using private groups by standard.  They collaborate on the standards within the community.


Screenshot 2016-03-21 19.22.55.pngScreenshot 2016-03-21 19.25.56.png


The success of that community led them to create a new community to connect with the customers directly.  Members and Employees can connect directly to consumers to discuss standards and the process of reviewing.

Screenshot 2016-03-21 19.30.25.png


The best testimonial comes from one of their members directly in this video:


It was great for me to see how a small social startup in Austin with 600 employees worldwide and a non-profit standards organization around for almost 100 years (1919) could both leverage communities to improve their customer centricity.   Thanks to Kathryn and Claire Fletcher for hosting us, it was a great experience.

Jiveworld Bootcamp 101 was the perfect introduction to kick off any newcomer’s first Jive World. The session covered any and all topics relating to the start up and value of a community in the enterprise.


The day started off with the session Why Communities Matter - Bootcamp 101  The rest of the day took place as an interactive group learning exercise. Each table walked through the steps of launching a brand new community within an organization, from the planning and implementation to design tips and tricks. By the end of the session, everyone felt like a community manager professional.


Key lessons and takeaways recommended to any jive newcomer whether they are launching a new community or taking over an existing one:


Executive engagement should be a priority.The number one driver of adoption is executive participation. Executive sponsorship alone is not enough.


Every new community should start with the core idea or problem that you are trying to solve. In the planning stage, it is critical to define goals and missions for your new community.


Measuring business impact is important. Learn about your business, craft a value proposition, and evolve over time. Always tie business impact back to revenue.


A successful community doesn’t happen over night. Cherish the small wins.


In order to engage leaders and advocates within a community, proper training is key. Incentives never hurt either.


The spaces vs. social groups debate. What are the major differences? An admin creates spaces, while social groups can be user generated. As a general rule, keep work in spaces and culture in social groups. And try not to overuse spaces.


Widgets vs tiles. Which one are you using? All recommend the switch to tiles for the future. Tiles are mobile responsive. Super lists are a recommended tile to use.


Basic design tip:  Always use the left rail for internal navigation and the right rail for offsite links and resources.


Keep content fresh. The homepage of a community should always display recent content.


Communicate effectively. Always use an active voice, choose the right messenger, and tailor the message to the perspective of the receiver.

When Kevin Kyle and Andrea Taylor of RSA, the security division of EMC, went on stage on Wednesday at JiveWorld16, something great happened. Within less than 45 minutes, they showed the audience the way to the next generation of documentation delivery to Jive communities.


With the revamping of their community site, Kevin and Andrea sought to do update their previous PDF-based documentation delivery and make it more accessible to customers and to the RSA support team. In a world where 81% of customers use web-search to get to the information they’re looking for and where about 90% of companies differentiate primarily based on customer experience, Kevin and Andrea wanted to optimize accessibility to knowledge. They decided to use the collaborative Jive platform to serve content in personalized, small and digestible pieces of content, not as large and monolithic PDFs. As Andrea says, “We wanted the look and feel of content to be less like old-fashioned documentation and more like modern blog posts,” designed for web search and in-community search instead of the traditional PDF-based search used by many organizations.


The path to community-based content delivery requires internal company support. In the preliminary stages, Kevin and Andrea got internal buy-in from their documentation, support, marketing and product departments. These different departments agreed on how product documentation spaces should look across the board.


Then, Kevin and Andrea searched for the right platform to execute their vision. They chose and implemented Zoomin for Jive which allows them to automate the delivery of their topic-based documentation to their community, making it accessible to their customers and their support teams.

In her demo at JiveWorld, Andrea presented how easy it is to publish content to Jive: within seconds, on stage, she was able to publish hundreds of documentation topics to the community right from her own authoring environment. The result: the uploaded RSA content was now available as discrete, high-fidelity documents in Jive, grouped together through a user-friendly, dynamically generated table of contents linked by breadcrumbs and navigational links. As a result, when an RSA customer performs a Google search today the top results list the correct topic in the community, moving customers from a world of documents to a world of intuitive answers and dramatically reducing the customer effort required to get to the right answer.


Kevin and Andrea discussed and shared some of the benefits they’re witnessing. On the process side, Kevin noted that the team has cut the typical cycle of documentation fixes from 3-5 days to a few hours. The RSA team now receives immediate feedback from community viewers and can publish independently and directly to Jive, responding to support and customer feedback and releasing updated documentation almost immediately. Kevin described a case where a European RSA pre-sales engineer sent a comment about a mistake he found in a certain piece of content in Jive. “He sent that comment before he went to sleep, and when he got up in the morning there was already updated documentation in place waiting for him,” Kevin stated proudly.


In addition, the move to a single place where customers and support teams can interact with product information has resulted in increased content searchability and an improved user experience. And now that content is presented in granular topics instead of in a single PDF, the RSA team can also access meaningful and instantly available analytics regarding which piece of information is in high demand and which content nobody is viewing. This allows an intelligent and data-based reallocation of resources by the RSA technical publications team.


Finally, the support team now has better access to documentation. This has led to the introduction of a new process through which, before compilation of a new knowledgebase article, support specialists must first search for relevant existing documentation to make sure they’re not duplicating work that has already been done.


Future plans for RSA include expansion of analytics usage and publishing even more of their documentation in the community. The RSA team is also converting their in-product help from offline help installed within the application to modern context-sensitive help which directs a user to the correct topic in the RSA community. With A/B testing and usability testing, RSA seeks to further improve customer experience and make the RSA community the “go-to” place for documentation, increasing customer traffic and engagement, promoting product-centric collaborative discussions and reducing the number of support cases by deflecting tickets before they’re opened.


Disclaimer: the author has been involved in the design and delivery of the above project and is proud to see the RSA vision come to life. Comments welcome at  

Analytics @ Jive: Measuring Your Customers’ and Employees’ Journeys

Being the first presenter after lunch is not an enviable position, but udit.shah stepped right up!


Udit is a Jiver, and is the Director of Product Management for Analytics. Udit shared Jive analytics offerings and advice on using them to measure your community. As you know Jive doesn't like to give away too much on the future of their products, but he shared some of the roadmap with us.


What do you measure?

There is an evolution of analytical needs that changes as the community ages, assuming they are maturing at the typical rate. Mature communities want easy access to data for advanced analytics. Younger communities want standard reports and best practices to track usage and adoption. Jive's analytics platform covers three areas:



The first category is community health, adoption and user engagement


These are community engagement metrics - typically used to measure your community as a whole.  The engagement analytics show vibrancy, engagement, and that the community is "sticky". Stickiness is a general engagement metric term that reflects how many users are coming back to your community. Some of these metrics are:


  • The adoption chart is a weekly source for trends. In general you want your users to move from active to contributing.
  • Engagement analytics show a high level view of community engagement
  • Content metrics show trends for specific types of content, which tell you how your use cases are resonating with users
  • The new community analytics reports show things like user to user interaction, and overall community engagement.


The new user to user interaction report helps Identify siloed or dis-engaged teams. You can not only look at user to user interaction, but in a future release you can also see department to department, job title to job title and other filters similar to what you would see in other places in Jive. Currently some of these metrics are only available in the cloud, but are being deployed to non-cloud environments soon. Also of interest (maybe only to me) was that export to .csv will be available for the engagement analytics reports, just as they are now with the CMR.


Contextual Analysis  


Contextual analytics track community sentiment. This type of metrics identifies your most influential content or users, and the Resonata client can send alerts when negative analysis/sentiment occurs. This type of analysis is usually found in more mature communities.


Resonata is the Jive tool that has this functionality. The software is available but is typically an extra fee (talk to your account management). When you add this view to your community metrics, you can dig more into why a team is not engaged, or only communicates within itself. You can also look more at active and engaged teams, and find trends that you could take to other groups/teams.


Content and personal analytics


Content and personal analytics measures the adoption of one content item, or personal insights to see reach, impact, and influence of an individual user. Personal analytics are coming to Jive-n soon. What can you do with this?

  • Identify the influencers to connect them with others (mentoring? new users?)
  • Identify influencers per content piece

The data comes from the community, and is similar to impact metrics but with a community view, not just limited to one content asset.  As part of the push for the new mobile apps, expect insights on the go to be coming soon. Using Jive Daily or Jive Circle, you will have mobile access to analysis for content or people.


Jive Analytics Roadmap


Udit would want me to say these are forward looking statements, not guaranteed, etc....   And my apologies in advance for the crooked pictures.


  • CMR Reports updated with a revised user experience measurement, and updated definitions to align with Jive site wide


  • New Support Analytics allow you to track discussion status and responses


  • New event analytics track RSVPs, sentiment and reach for each event (similar to impact metrics but for events)


  • Alerts will be available and can be set for key triggers. This can help smaller teams manage their communities without being tied to the reporting.



  • Resonata updates to include inbox alerts/updates to your Jive-n or Jive-x inbox, integration with community analytics and analytics visibility for group owners.


  • Updates to video analytics include video adoption and play-through, as well as engagement and drop-off.



Thanks to Udit for a great informative session. I'm looking forward to seeing these updates soon!

Our customers from around the world were recognized at JiveWorld16 for their outstanding results using Jive’s platform in key business areas. We received a record number of submissions for this year’s Digital Transformation Awards and we want to thank everyone who submitted and shared their stories!


On the second day of JiveWorld16 Mainstage, we announced our nine winners for the Digital Transformation Awards in seven different categories. The finalists and winners are… (drum roll, please!):


Digital Transformation Chief Executive of the Year Award

Making its debut this year, this award highlights a Chief Executive who has fully embraced better ways to connect, share, learn and collaborate.

  • Winner: Dr. David J. Shulkin, Under Secretary for Health, United States Department of Veterans Affairs. Accepting for Dr. Shulkin was Dr. Stacy Garrett-Ray and Cynthia Richards of the Veterans Health Administration, and Masoud Rabie of Reingold, shown in the photo below. Dr. Shulkin was recognized for his participation and advocacy in driving a more connected and engaged department. VA Pulse, powered by Jive, is a cornerstone of the Veterans Affairs’ efforts to engage its 300,000 employees across the Veterans healthcare system. Dr. Shulkin uses VA Pulse for his executive blogs and to enhance town hall meetings, and his entire team leverages the platform to disseminate best practices and help improve employee morale.

Chief Executive Award.jpg


Transforming HR Award

This award recognizes innovative company communication that breaks down walls between leaders and the rest of the company. It celebrates companies that have embraced a programmatic two-way dialog for organizational communication, improving employee engagement and unlocking the creative, innovative greatness often locked away in one-on-one conversations. Two winners were awarded in this category, finalists include Cox Automotive, and Rovi.

  • Co-winner: Leidos. As an innovative science and technology solutions leader with approximately 18,000 employees worldwide, Leidos addresses some of the world’s toughest challenges in national security, health and engineering. By replacing disparate, legacy enterprise systems with a single interactive intranet powered by Jive, Leidos elevated employee-leadership communication, simplified search and discovery, increased user adoption by 200% and improved employee engagement by 500%.


Transforming HR - Leidos.jpg


  • Co-winner: Spectrum Health. Spectrum Health is a not-for-profit health system based in west Michigan that offers a full continuum of care. It is comprised of 12 hospitals and Priority Health, a health plan with about 715,000 members. The creation of a “One HR” experience for employees and leaders at 130 service sites streamlined, integrated and prioritized key messages and initiatives. The organization is leveraging the Jive-powered InSite community to connect more than 23,000 employees from various departments and geographic locations, resulting in measurable increased employee engagement through locally owned content, access to information and connectivity to and between individuals and groups.


Transforming HR - Spectrum.jpg


Transforming Marketing Award

This award highlights a company that has transformed marketing inside or outside its walls—either by working more efficiently with other teams to support growth strategies, or by turning customers into brand advocates.

  • Finalists: Humana, ON-Brand Partners
  • Winner: Marketo. As the provider of leading engagement marketing software and solutions, Marketo leveraged Jive-x to power its Marketing Nation community—bringing together 60,000 members from 4,500 customer companies, 550 partners and nearly 1,000 Marketo employees to provide support and education. Since its launch in May of 2015, over 400 customer ideas have been captured and leveraged in Marketo’s products. The company has also seen a remarkable increase in page views (17.4%) and engagement (34.9%).


Transforming Marketing - Marketo.jpg


Transforming Customer Support Award

This award celebrates a company that has truly turned its customers or partners into an extension of its support team. The award winner is chosen based on its ability to demonstrate how it improves customers’ experiences while more cost-effectively supporting them.

  • Finalists: CA Technologies, Seek Limited
  • Winner: Akamai Technologies. Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet fast, reliable and secure for its customers. Akamai implemented a unified online community to foster communication among the company’s globally dispersed customers, partners and staff—establishing a destination for peer-to-peer assistance and interactive self-service. Leveraging Jive-x, Akamai built stronger relationships with and between its customers and partners, resulting in improved satisfaction, better customer retention, shorter sales cycles and increased technology adoption.


Transforming Customer Suport - Akamai.jpg


Transforming Giving Award

This award recognizes an organization that not only helps change the world, but also leverages Jive to transform the way it accomplishes its mission.

  • Finalists: Pact, Spectrum Health
  • Winner: PwC. With offices in 157 countries and more than 208,000 people, PwC is among the leading professional services networks in the world. Through PwC’s partnership with the United Nations’ HeForShe initiative, it is accelerating global momentum toward gender equity in the workplace by bringing men into the conversation on a social platform. Since June of 2015, PwC has driven over 48,000 pledges of support for HeForShe on the Jive-powered, and already reached 29% of its target goal for male PwC pledges.


Transforming Giving - PwC.jpg


Digital Hub Award

This award highlights the company that has fully embraced digital transformation as a corporate initiative in growing its business, and has recognized the strategic value of putting Jive at the center of working better together with employees, customers and partners.

  • Finalists: Akamai Technologies, The Pedowitz Group
  • Co-winner: Lloyds Banking Group. Lloyds Banking Group is a leading UK-based financial services group, with 30 million customers and 2,000 branches. Since launching its interactive collaboration tool—Hive—last year, the company has connected over 5,000 colleagues. Colleagues are using Hive to collaborate on content, share information and crowdsource solutions that deliver real business value. Lloyds Banking has already exceeded its target goal for participation by 10% and for contribution by 12%, and is now expanding the scope of its interactive intranet to the broader employee base.

Digital Hub - Lloyds Banking Group.jpg


  • Co-winner: Cisco. Cisco has just finished a significant digital transformation. By integrating best-in-class collaboration and technology platforms, Cisco can now drive issues to resolution faster, leverage efficiencies in decision-making, accelerate and transform critical business processes, increase communications and share, find or collaborate on content.


Digital Hub Cisco.jpg


Video of the Year Award

Also making its debut this year, this award honors the best video submission (as voted by the Jive Community and JiveWorld attendees) that shows how companies are introducing their Jive implementations to new users, or provides an overview of their digital transformation journeys with Jive.


Video of the year Virgin Media.jpg


Award submissions for the annual Jive Awards program are submitted by Jive customers and Jive community members. A panel of judges comprised of industry thought leaders, previous award winners and Jive senior leadership selected the award winners and finalists, with the exception of the community choice Video of the Year award. For the video category, judges selected the top five videos, and the Jive community voted to select the final winner. For more information on the awards, please visit here. Full press release is available here.


A great opening for the Employee Engagement and Communications track at JiveWorld was the session "Working Out Loud: Driving Adoption While Tapping into Employees' Intrinsic Motivation to Make Work Better" by johnstepper and catherinepaloalto.    John also handed out 100 free copies of his book, Working Out Loud: For a Better Career and Life.


stepper2.pngshinners.pngJohn kicked off the session by describing how Working Out Loud (WOL) can be one thing that can change you and your company.  He told how, while attending JiveWorld several years ago, he was energized seeing other people changing their companies and wanted to be like them, but then going home and struggling to get people just to click a follow button or fill out a profile.




What was missing?  His conclusion was that there was no emotional resonance with people.  Knowing that everyone wants to feel connected and be part of a bigger purpose, he came up with the idea of WOL circles.  The WOL circle concept is a kind of "Dale Carnegie meets the internet."


The essence of WOL Circles is that they consist of 4-5 people, meeting in a safe, confidential environment sharing:

    • What is my goal?
    • Who can help me?
    • Who can I help?


Catherine shared her experience working with Cisco to introduce WOL circles into that company.  Cisco had rolled out Jive to the entire company over the past year, but learned that even if you are adept at personal social tools such as Facebook, Twitter, or Linkedin, that doesn't necessarily translate to using social tools for doing work inside a corporate environment.  WOL circles help overcome that.


Steps she took to ensure success:

  • Had John do a video conference inside Cisco
  • Made sure that people who worked together were not in the same circle, to ensure that network connection formation was maximized
  • Created a WOL newsletter for Cisco circle members to let them know what was going on in WOL circles at other companies like Bosch or Australian Tax Department

Some of the more interesting results were that two Cisco employees working at opposite ends of the spectrum on supporting government customers discovered each other, and one employee even took the idea home to his wife and kids and the kids, who are now holding their own circles!


John pointed out that there are five basic elements to working out loud:

  1. creating relationships, building a social network
  2. leading with generosity
  3. making your work visible to others
  4. purposeful discovery, not just serendipity or random sharing
  5. having a growth mindset, with an attitude of constantly getting better


People tend to think way too narrowly about their contributions, so it's best to start with simple acts of appreciation, recognition, gratitude, and empathy.  Your activity should be tied to the intimacy level you have with the other person, little step by little step.  Once people get a sense of empowerment, it changes how they look at their goals.


Simple steps taken to create a single circle can often easily scale to having multiple circles with or across organizations, leading to organizational benefits as well as individual ones.  For example, Bosch now reports that 83% of their employees also became more effective at using their enterprise social network as a result of being in a WOL circle, and 97% would recommend it to someone else.


If you want to get started with WOL circles in your own organization, In addition to the book there are lots of free materials on the WOL web site.  Some tips on getting started:

  • Offer some structure and how you will support people through the process
  • Don't go after everybody -- focus on the people who self-select
  • Often a good place to start is with your organization's diversity groups
  • It's important to do it weekly in order to build in time for practice, repetition, and feedback



Later in the afternoon, we held a meet-up where John led an informal discussion on WOL for those who were interested in starting their own circles.  A good time, thought-provoking discussion, and mojitos were had by all. 

So what comes first?


Well, it depends who you ask. You take the two companies represented at this breakout as a for-instance.


What came first at American Express Global Business Travel?


The answer: Jive.


Full disclosure: Two of the three speakers leading this session were from Yahoo. I’m from Yahoo. So you won’t be surprised to hear this was my favorite breakout session out of the eight I attended.


The two Yahoos in question are Christine Arnould, Yahoo’s Enterprise Community Manager (a.k.a. the Godmother of Jive @ Yahoo), and her rah-rah-in-crime Ashley Wolf, Community Manager for Yahoo’s engineering org.


Joining Christine and Ashley was Bridget Clark, VP of Internal Comms at American Express Global Business Travel (GBT), not to be confused with American Express. Let me explain. Or rather, let me recap the way Bridget explained it.


Bridget gave us the bio-in-brief of the American Express corporation, going all the way back to its founding shortly after the Civil War. GBT was part of AmEx for the longest time and indeed became its largest unit.  And then in 2014 AmEx sold it off. Bridget said they took that opportunity to hit the reset button on how they approached internal communications and knowledge sharing.


Here’s the rub: Given how old and storied and established this company is, you’re talking about a fundamental cultural shift of tectonic proportions. That couldn’t happen first.


No. First, they needed Jive.


In the pre-Jive era at GBT, knowledge and content were shared via email. That meant when someone left the company, their knowledge left with them.


Sound familiar?


In pondering how to give the culture a nudge, Bridget said they considered these four issues.


•    Mindset – strive for a balance between a legacy company and an Internet startup

•    Communications dynamics – cut down rates of death by email

•    Collaboration – down with silos!

•    Transparency – sharing is, after all, caring


With Jive providing both the spiritual impetus and technical framework, Bridget said they did five things to change the culture at GBT:


•    Memos to blogs from day one (what used to be emailed would instead be published as Jive blog posts)

•    Instituted an ambassador network to drive Jive adoption

•    Planned and planted discussions

•    Continued outreach

•    Saved some sizzle for the second release date


GBT’s instance of Jive is called UConnect. It went live in September 2015.


Before UConnect, the closest thing they had to a knowledge / content hub was SharePoint. Rather than gently coax people over, Bridget said they executed the migration with the rip-off-the-tape method. She did emphasize that she and the other Jive ambassadors are always happy to hold people’s hands until they warm up to the platform.


As Yahoo’s Sales and Marketing Community Manager, that sounds all too familiar to me.


Now it was time for Christine and Ashley to step up.




What came first at Yahoo? Culture or Jive?


Answer: culture.


Christine got us in the mood by holding her lav mic to her phone while she played the yodel. Love it!


Christine and Ashley, both of whose tenures started in the summer of 2014, just a few months after Jive went live at Yahoo (April 2014), did a yeoman’s job conveying the culture of fun, openness, and sharing they found when they first arrived. What with quarterly hack days, the Yahoo Employee Foundation, the company’s annual birthday party every March (Yahoo’s 20th birthday in March 2015 was their first experience of that), dogfooding, Friday all-hands and quarterly goals all-hands and the way so much of those company-wide meetings are driven by user questions, etc., etc.


With Jive already bought and implemented when they arrived, Christine and Ashley didn’t want to use it to change the culture the way it was changed at GBT. Instead, their mission was to improve the culture and make it more efficient.


Christine used the phrase “silos of excellence.” In other words, what she saw was a landscape of super smart and talented people everywhere, but who were cut off from each other. What she wanted to do was harness the already open and fun culture and knock down the silos of excellence to make the culture of sharing more efficient.


Enter Yahoo’s instance of Jive: the Yahoo Community.


The obvious challenge was taking the content from its previous homes (Wiki, Google Docs, Salesforce Chatter, ilists) and moving it over, a challenge they acknowledged they’re still working on today. And whereas GBT went with the rip-off-the-tape method with moving from SharePoint to UConnect, Christine and Ashley, as I know from personal experience, modulated their approach. They approached people the way salespeople would, wowing them with Jive’s obvious advantages…while informing them of the sunset date for their old content home.


Another parallel with Bridget’s spiel was the theme of hand holding. Again, I know from experience that once you help someone stand up a brand new space, you’ll need to stay by their side, virtually speaking, and act as consultant and tech support. This is a good thing, as it gives us community managers a chance to continue promoting the power of Jive.


So to recap: When Christine and Ashley arrived at Yahoo, the right culture was already there. They simply used Jive to improve it and make it more efficient via sharing, engagement, and innovation. Exhibit A: The dogfooding space on Jive has been terrific at capturing user feedback and improving our products.


The best part came at the end when they called out the cluster of fellow Yahoos sitting near the front, including yours truly.


I was very proud to be a Yahoo.


Why wasn’t the Journey to Cloud breakout session packed to the rafters? Kim England is a perennially great speaker and had oodles of information and advice to share about moving to Jive cloud, both for those who are considering the upgrade and those, like me and my team at Lexmark International, who already have. The room was only half-filled. Pity those of you who missed it ; watch the recording, which is now available and check out the slides.



Bottom line: Don’t be afraid. Move to the cloud. Do it. As soon as possible.


England’s London-based company, Pearson, a world-leading education company, has been on Jive since 2010 but only last September moved to the cloud versions of Jive-n for Neo, the internal community for 40,000 employees in 70 countries; and Jive-x for NeoConnect, its much smaller quasi-external community.


Here are the major points England discussed about Pearson’s move to the cloud:


  • Consider your community first. Most of us at JiveWorld work in Jive nearly 100 percent of our time, England reminded, but many of your community members are working in Jive only 10 to 20 percent of their time. Make sure you take their needs, wants and confusions into consideration. Talk to them. Have focus groups. Do testing. Conduct polls.
  • Focus on strategizing the future of your community, not just its cloud-based future. England said that her Jive strategy consultant, Michelle Gantt, was instrumental in urging Pearson’s team to think in this way. That way, Neo was evolving as a whole, not just evolving to to be on the cloud.
  • Fully educate your community about the coming changes. “Everyone hates changes,” England said, even if they make things better in the long run. She admitted that when Neo upgraded from Jive 5 to Jive 7, her team had not fully prepared community members for the changes that would happen. This time, the team overeducated community members, making the change more palatable and alignment with the changes happen more quickly. If you prepare community members for the changes, “probably two weeks after you launch cloud, they will have forgotten” what they miss.
  • A major pain point probably will be customizations you have in your hosted or on-prem community. England said her team had highly customized Neo to make it beautiful and aligned with Pearson’s brand; further, spaces inside Neo had been highly customized, too. In the cloud, customizations are difficult, and even discouraged. You can and should work within the cloud’s confines to make your community beautiful.
  • JiveTimeline.jpgGet rid of your homepage and use the News page as the default landing. Pearson had worked diligently to make Neo’s homepage beautiful and useful. Team members were reluctant to ditch it. But in moving to the cloud, England’s team realized “the homepage is only one page in your community” and “a static Internet page isn’t speaking to me, it’s speaking to everyone.” News, on the other hand, is highly individualized. England said, “News rocks my world.” Traffic to the news content has doubled since making News the landing page, she said, because the content is more relevant to each employee. Asked after the session if there was anything she forgot to say explicitly during her talk, England said, “Get rid of the homepage. You’ll miss it for a day.”
    • This was a particularly salient point for me. Lexmark’s Jive instance, an internal community called Innovate, has been on the cloud for over a year, but we have yet to get rid of our homepage and move to News. After listening to England’s experience, I’m going to go back to work and push us to say bye-bye to the homepage. We just need to bite the bullet.
  • Be prepared for the roadmap and planning cycle to be dramatically compressed. England said that in hosted and on-prem, you have about a year to turn on an upgrade because it’s all controlled by you. But on the cloud, changes come about quarterly. “Two to three months is not a long time” to prepare, she said, going so far as to say that the quickness makes her “uncomfortable” but “in a good way.” She said her team finds a happy medium by using a toggle feature that allows individual changes to be turned on or off when an upgrade launches. England’s team uses the toggle to roll out changes to the community throughout each quarter, not all at once, so that community members can adjust to them more slowly. She said that timing seems to align with our modern expectations for updates based on experience with highly used cloud-based systems like Facebook and Google.
  • Because the lead time for updates is shorter, you have to get stakeholders on board regularly. She said that the urgency of the timing has led her team to have more frequent and productive conversations with corporate communications, human resources and Neo’s steering committee. The talks aren’t just a formality but a necessity.
  • JiveNeoNow.jpgTechnical support needs will change. Because Jive cloud’s tech support needs are probably less for in-house personnel, the IT folks who support your community might have more time to more deeply explore how the Jive technology can be best used and not just clearing out support tickets. “You really need to think about that,” England said.

Kathryn Everest, who introduced the session and curated JiveWorld16’s “Employee Engagement and Communications” track, said the most important point that England made was: “I survived.”


“The benefits of moving to the cloud so outweighed the challenges,” Everest said. “In the end they have a much better community” at Pearson.


See, wasn’t all that so helpful? If you missed England’s session, watch the recording, which is now available and check out the slides. Even as a Jive customer who has already moved to the cloud, I found the talk highly informative, both with new information and also with validation for how we at Lexmark handled our own “journey to cloud.”


Read another brief recap of the session here.


Some people might ask, Why Gamification? What can it do for me? In short, Gamification can motivate your users to take certain actions, create passion, skills, and expertise, as well as provide intrinsic and extrinsic rewards. deannab from Cisco, and datajunky from Bunchball, teach us at JiveWorld16, in order for gamification to be successful, there is more than just setting up missions.


So what is in the secret sauce?

  • First, understand your audience - Analyze their behaviors
  • Start small - Pilot your gamification plan
  • Set KPI's and Basellines - these can be things like:
    • Increase user contributions
    • Improve return rates
    • Increase social referrals
    • Elevate user registrations
    • Increase leads
    • Reward top contributors
    • Increase active users


Example of goals from Cisco's gamification plan. Click image to enlarge.


  • Build - Make it fun!
    • Prioritize community Actions - know what behavior and actions you want to reward for.
    • Badges should be appealing to users, so they are proud to show them off. Example of some of Cicso's badges, to the right (click image to enlarge).
  • Measure
  • Learn - what did the results teach us?


  • And lastly, Repeat




If you are getting deeper into gamification or are interested in advanced gamification, I recommend that you check out the Gamification, Engagement, and Rewards space. You can ask questions, review documents, and see what others have done.





Additional materials/further reading:

Although Patricia and Trevor didn't provide a step-by-step guide for the actual moving from overview pages/widgets to pages/tiles, I was happy to hear that Cisco has adopted some of the same best practices that as a Strategy Consultant in Jive Professional Services, I recommend to the customers I work with for making the switch.


A summary of their recommendations:

  • For new places: try to use tiles first. See if the functionality that is required for the page can be handled with tiles. If not, stick with widgets for now. Or, if mobile users are a priority, choose to go with pages and tiles. For mature communities using widgets, develop a policy to make all new places use tiles if possible and move to tiles for existing places when it is feasible. Think about how to provide the same information in different ways when a tile doesn't map to a widget.
  • Use the document viewer tile for highly designed pages on internal communities; use a html tile for externals. Using a document and document viewer tile allows the content to be indexed so that it will be available in search. It also allows the same document to be surfaced in multiple places using the tile - and you don't need to be an admin to update the document. (Note from me: using a document/document viewer tile instead of an html tile may not always be the preferred method. If users finding a document in search results with no context would be confusing to them, consider using the html tile instead.)
  • Consider developing custom tiles for functionality that is not provided in the current tile set, especially if they can be used in multiple places. E.g. a search tile. Make sure to check with the Jive roadmap to ensure that you don't develop a custom tile for something that will be ootb in an upcoming release.
  • Page templates are not available at this point. To give place owners some ideas about page layout possibilities, create some sample page layouts in a group for them to reference.
  • Provide training and support to place owners. This can include:
    • Training guides and FAQ
    • Help place
    • Group training sessions
    • Drop in clinics
    • 1:1 sessions
    • Videos
  • Promote tile benefits:
    • Tiles are responsive: better mobile experience
    • Up to 5 pages per place can create navigational elements within a place that are not available using overview pages. This can also create a better UX since using pages can reduce the amount of information displayed on one page, allowing most content to be displayed above the fold.

On Tuesday 16 March, I attended the "What Have You Done For Me Lately? Challenges for mature communities" breakout session. I work for Pearson and Neo, our Jive community, is 5 years old, so we're definitely a mature community and we do have our fair share of challenges. I thought it would be interesting to see if other CMs face the same challenges we do and, if so, what they are doing to tackle those challenges and how can we work together to resolve those issues.


The very witty and funny Kathryn, was joined by three speakers:

rfouche001, PwC

aaronjuliuskim, RBC

mlmathias, Mylan



Each speaker shared a little about their company. Over the course of five months, PwC ran a series of "Ask me Anything" live discussions. They wanted to engage with their network on PwC's purpose and create conversation. The outcome of these discussions led to the various senior partners leading live discussions with the entire network to discuss, debate and ideate PwC's purpose. This meant that there was great opportunity for everyone to engage with leaders in an open forum. On their first day, they had 11,000 views, approx. 7,000 active users and over the course of the next five months almost 2,000 comments. That's pretty cool stuff, so nice to see discussions being used this way and it's given me something to think about for when i get back to London.


All three speakers had the same questions all of us CMs do: how do we break down silos and how can we get people working together. Michelle continued to tell us about all the wonderful things they do in their community. They have their CEO do a weekly blog series, which has huge engagement, they also have "Ask Me" sessions, which i think are fab! We have #AskNeo: Working Together sessions at Pearson. Pearson colleagues all over the world have a great resource of help content they can access in our help place. But if that's not enough and they need some more 1:1 support, they can request a 30min #AskNeo session, dependent on the type of request, either The specified item was not found., The specified item was not found. or I will take the call and walk them through any specific questions they have. It's a model that works for us and it's great to see others also doing this type of training, much more bespoke and personal to your colleague.


One thing that was very clear in this session was that building an advocate network goes a long way. Get your experts, train them, look after them, support them, reward and nurture them. But don't leave it too long before you review your advocates to ensure their passion is still burning strong. Some advocates sign up as it's a shiny new thing to play with, but six months later, it may not be so hot anymore, or their circumstances may have changed. That's not a bad thing, it's great to review and update your advocates program, ensuring you have a range of advocates. We love and want to hug our cheerleaders, but we need to bring those negative nelly's onboard, through love and lots of hand holding, they become our biggest cheerleaders and that's so much more satisfying, right?


Michelle provided some measurement for her community, e.g., top bloggers, places and content of the year. I think that gets a bit of healthy competition going and I plan to talk to the rest of the Neo team and consider implementing this. Something this simple can have such an effect for those who are concerned about the numbers/views and want to do more to get their views up.


During the Q&A, a fellow CM asked, "How do you get execs involved?" This question is super interesting to me, because we all have this problem, right?  Some more than others, I know. Here are some key thoughts from the speakers, I hope it helps/inspires you:


- Ongoing effort. If you have execs that are digital, target them first and work with them to get the ball rolling.

- Get execs talking to people. It’s small things, like an exec personally responding to or liking comments. Let employees see that their leader wants to be engaged with them.

- Earn your executive support. Share the successes. Show execs how we can support them in the community.

- Have your CEO do an "Ask Me" session about the business. Ease them in gently, show them the digital collaborative way.

- Stakeholder meetings. Explain how they can increase their engagement with the business through a community.

- Run an "Ask Me" session to help engage your exec. This takes a lot of time and effort, but it is totally worth it.


Getting Executives Engaged

Posted by umillm6 Mar 17, 2016

dme from Swiss Re provided a lot of great ideas for getting your executives engaged in your Jive communities. Before Daniel got into the helpful tips, he explained his philosophy of life. He doesn't have work/life balance, he has a life. And that is how he approaches his executives. He explains that we need to create an environment where everyone feels comfortable being their authentic selves, so that they are bringing 100% of their person to the job, instead of just the 30% that might fit into their actual job description. Senior leaders are just people, too, and they may need to be reminded that they don't know everything and that they have a unique background and history. Daniel also reminds leaders that there are two sides to every brain and we need to encourage the right-brained creative types by doing something for them so that they can create.


One of the great successes at Swiss Re include creating "offices" in a group. Instead of having an open-door policy that only 5% of your on-premise team can make use of, create a group and make that the office where questions can be posted. The exec can control the flow of the conversation and can reach 100% of their employees. Daniel stresses that "we're all unique – show your leaders that they can be themselves and then show them how." The following are some great points of attack for you to try in your Jive community.


  • Make leaders exist in the physical and virtual worlds. It is no longer good enough to be present solely in the physical world. If you don't have a profile picture in the Jive community, then it is like you don't exist.
  • You can always take make or give time. If your execs are telling you that they don't have time, it is because they haven't made this a priority. Find a way to convince them of the value so that they will make time to engage.
  • "I can't write." Whenever Daniel hears this he responds, "How many emails have you written today?" It isn't about literature, it is about showing up.
  • Authenticity is a must. You can make adjustments for the exec's comfort levels (e.g., I won't discuss my kids, I can only blog once a month, etc.), but you cannot compromise on their authentic voice in however they decide to engage.
  • Perfection errors. Perfection is the death of authenticity. Leaving in a typo or two proves that the exec wrote it, and that they are only human.
  • Use metrics to promote a healthy sense of competition. Daniel is not a fan of analytics (the only thing I disagreed with!), but he does like to pull engagement numbers every few months and send them off in a spreadsheet to the exec. He usually then receives a couple of responses asking how they can get their numbers up (reading between the lines: to beat the other exes).
  • And last, but certainly not least: Always do whatever is in the best interest of the company. At the end of the day, everyone has the same goal and that is the furthered success of the company, do whatever makes that happen.


As Kathryn cautioned when she introduced Daniel, there is no magic bullet to getting your execs involved in your community, but there are a lot of good approaches you can try. And I plan to as soon as I get home!

“I’m kind of a weirdo. I love tinkering, always have.”


Rashed Talukder is a Developer Evangelist at Jive. The opening slide said he’s been with Jive for “0.685 years.” Yes, I had to use my Droid’s calculator to find out that means about eight months and change. So he’s a newbie. But if he hadn’t said that, I never would’ve guessed.


The long and the short of it is this: Simple stream integrations (SSIs) allow you to harness salient information from the outside world and introduce it into Jive without the need for a middleware service. Jive-n now runs developer code on the Jive servers thanks to the availability of webhooks and a secured signed public URL.




Rashed whipped through the technical context pretty quickly, perhaps too quickly. A few of the slides I didn’t manage to capture include one showing the required components to be the transform function (translator for params to fit required params), and the need to sample incoming JSON to verify the transform.


Then he showed the SSI add-on file structure, followed by the below slide.




Rashed made it all make sense with a use case I could relate to. Let’s say your sales org wants to know what leads are coming in without Salesforce or Marketo acting as the middleware. You could use Marketo’s webhook and then add in all the profile fields you want for a smart campaign. This creates an SSI that lets you capture all your leads in Jive.


He showed a quick video demo showing how you can enrich SSI activity with Flow. The graphical UI was very user friendly, allowing you to drag and drop icons representing such variables as Get Lead Activities and an HTTP request with the Node.js request between them.


How about beefing up that simple stream to bring you even more helpful info? Maybe you’d like to get more context about your sales leads and bring Jive yet another step closer to being a true hub of knowledge.






In the above scenario, Rashed added the lead’s Twitter feed to capture more context in Jive, such as contact info and interests, complimented by the ability to contact that lead from within Jive courtesy of handy “Call” and “Email” buttons.


He showed us what a cinch it was to use the Jive node SDK to unpack and add the app to the SSI.


SSI considerations:


•    Only for cloud

•    Transform function has 1000ms execution time

•    Data displayed is limited to external service’s payload (e.g. Marketo example, awesome though it is, is still missing info and context a seller might want before contacting a lead)

•    Unable to take direct action on the external service from generated activity because it’s a one-way push into Jive without any external calls


Finally, he went over shared auth for requests using Jive Connects. This provides a secure way for secure auth for app requests. The end user is blind to your credentials. To do this, go to admin panel→App Services. The most important field is the Service URL which is the base URL for all requests.


Rashed brought it home saying what makes the simple stream integration so simple: it takes very little time. He emphasized that he can create powerful integrations like the Marketo example in about a half-hour. “There’s not a whole lot out there that can do that,” he said.


Why SSI rocks:


•    Low investment, high ROI

•    Patternizable

•    High velocity

•    Middleware-less

•    Secure

•    Allows for quick and contextually meaningful collaboration (e.g. searchable, allows for commenting, liking, sharing, marking for action, marking as success, etc.).


Given how easy and powerful SSIs are, Rashed was a bit bummed out that hardly anyone in the audience raised their hands when he asked who out there had already given SSIs a whirl.


“SSIs are just a quick and easy way to get more meaningful info about leads all within Jive.”

After seeing england_k's dynamic presentation this morning during our keynote session, I knew I wanted to attend her session on The specified item was not found. journey to the cloud. The purpose of Kim's session wasn't just to answer the"why cloud?" question, but to provide insight into how moving your community to the cloud positively alters the rhythm of your community.




Pearson's community, Neo, has been using Jive since 2010. They launched to rapid adoption, and went through a few cycles of upgrades before they began to consider moving their community to cloud. Kim provided a ist of considerations Pearson went through as they considered "to cloud or not to cloud?"


These considerations included:


  • Pearson's current technology landscape
  • their community look and feel
  • upgrade resources available
  • community expectations
  • customization limitations


Taking these into consideration, the Pearson team ultimately asked themselves, "What is our vision for our community going forward?" and decided to proceed with their upgrade to cloud despite the fact that they had to give up some of their existing customizations. Their new news homepage has dynamic content and a fresh feel compared to the older version of Neo, and upgrades in the cloud have eliminated the feeling that Pearson had to skip over the latest upgrade release because of lack of resources.


Overall Kim's session provided a great overview of how Pearson addressed and overcame  their initial concerns about migrating to cloud, the positive impression it had on their community, and Pearson's plans for Neo moving forward.

I haven't met any community manger who doesn't want to learn tips and share practices on increasing member engagement in their communities. That's the holy grail of CM, right?! Therefore, obviously, I couldn't leave Jive World without attending the session Pick me, engage me, thrill me! Getting and keeping your audience engaged. Here were my three take-aways from the session.


Know Your Audience. Have a Goal. Pick things you can accurately measure.

deannab shared an overview of Cisco's integration of gamification into their live events (CiscoLIVE developer conference). She started with re-iterating the importance of knowing your audience (which we all know is key). But more importantly, she talked about ways to leverage gamification for engagement metrics. daysha stressed the importance of goal-setting, as well:


  • Determine what measurements are most important to your organization
  • Determine how you will measure your member/user engagement
  • Identify time intervals on which to measure your metrics


Another cool thing Cisco did was have a mission before the conference -- conference participants who completed the mission would get a t-shirt which they could then wear at the conference (hello - extra special swag, right?!)


What happened after the CiscoLIVE event? Their (DevNet) users exposed to the CiscoLIVE event gamification returned to the community 23% more often than (DevNet) users who were not exposed and 71% more often than all other community users. 33% of DevNet users have been active for at least 1 year post-event.


LOG OUT. Then, view your community.

This, of course, works only if you have an open community. daysha suggested viewing the community from an outside perspective to really help community managers learn something about the community from the general viewer perspective. This makes total sense! Depending on your community design (and permissions), it's important to see the types of content to which non-members are drawn to and the kinds of behaviors they have.


Use the announcement feature in the JIVE to promote content that is trending.

This is an interesting suggestion, actually. And I can see how it might help push featured content in community members inboxes (instead of always relying on the 'featured content' widget.)


Sometimes the simplest, most obvious solutions are the most impactful.


Thanks for a great session!


Just came from a great session with Matt Laurenceau of BMC, Jill Ross of Hitachi and deirdrewalsh of Silicon Labs.  Matt shared some great insights and best practices around what BMC has done with their community, especially around how they've embraced using the community to engage customers.  They are obviously doing something right, as they have very enviable engagement, with 80+% of their community showing daily or weekly usage.


BMC has three major focus areas:


Digital venues & customer journey

     Matt shared a geo popup he uses from Qualtrics which marketers will love. Matt calls it "magic engagement on any      website without coding."  I thought it was very similar to "native advertising" on your own site.  Check it out!

Customer onboarding

     Customer onboarding has been so successful that they are now moving to product onboarding.

Events & user groups

     Engaging before, during AND after physical events produces the best engagement results.


? ? ? THE BIG QUESTION ? ? ?


What I found fascinating was that none of the presenters (or audience members, for that matter) felt that they had solved digital integration yet.  One of the most interesting conversations was around single source user identity profiles.  When asked if anyone had reconciled all of the social profiles from Salesforce to Jive to Marketo to (you name it), there were some chuckles in the room.


This question doesn't have an easy answer, and everyone freely admitted that this is something they are still working on, so I thought I'd open this to the community...

How do you reconcile social profiles?


Every brand faces the same challenge: how do you connect effectively with customers and partners? This morning, deepti.patibandla of the Product team shared some great recent Jive-x innovations and future directions for improving the customers’ experience.


2016.1 brings:

    • - Social listening
    • - Event look and feel
    • - SEO improvements
    • - Translation services


“It begins with the customer journey… and Jive-x activates that journey.”


From that list, one of the standouts (and something that was just announced here at JiveWorld) was the first bullet point above: the upcoming integration with Sysomos.


Soon, brands will be able to:

  • Route relevant conversations on social media directly in Jive-x community, increasing brand affinity.
  • Listen and respond to over a billion conversations online, in real-time
  • Enhance social interactions and dialogue with community members
  • Improve customer satisfaction along with lowering call center costs


Connect social to community advocates

dwolter Sysomos shared this truth: any interaction with a complete stranger is often more trusted than one we may have a brand’s CEO. That’s why it’s important to empower community influencers to take action on your behalf.



What do brands gain from this integration?

  • Marketing engagement and advocacy: Connect influencers in your community with the marketplace
  • Customer support: Leverage the expertise of advocates for one on one engagement in social channels
  • Sales support: Proactively engage with prospects , customers and partners in real time


All of that, as Darin put it, is “power for the brand.”


Want to learn about other upcoming integrations shared at JiveWorld? Check out the press release.


JiveWorld Day 2 is typically when the emotions come out for me. Let's bring it to the table people, let's talk about the feelings. jiveworldfeels


I've been so lucky to meet so many of our community members in real time: scottwdennis and rcarney; Jessica Maxson; Matt Laurenceau; Dina Vekaria-Patel Ben Zweig Keeley Sorokti robleslie smoghe Patty McEnaney christina_pedulla just to mention a few...


What strikes me across all of these people and all of their stories is now Jive changes lives and how it changes how we work.


I spoke with judelettrich who used to work for Jive and now works at MapR and we chatted about how once you've changed your workstyle to Jive it's really painful to work any other way. I talked to deirdrewalsh who stated that using Jive is a condition of employment at any company she works at.


How is it that a piece of software can actually alter the lives of people so significantly?


It's because this software is all about how people connect with each other. And the power of connection (besides being a great theme for a conference) is what makes life more meaningful and fulfilling. It's seriously is.



Jive is… video. Did it make you get the feels just a little bit?


Recapping Main Stage Day 2


Profiling Orange

Our first customer profile was kicked off by david.macmillan and featured jean.daries Directeur du Project Plaza from Orange. As a top global employer global in 2016, their community Plazza is at the center of how they conduct business.

  • Reaching 100k user profiles
  • 9100+ communities
  • 17k questions
  • 150k documents


Brian David Johnson – Futurist


The computer of tomorrow is bacteria! Photo credit: dilshad.simons


Brain David models what it feels like to be a human in the future. What do we need to do today to scope out the future we want? Right now, we live in a world of devices that are ever-shrinking… from desktops, to laptops, to tables, to smart phones. As computing gets smaller, we can turn anything into a computer. The question is not 'can we turn things into computers' but what we want to do with that power and why we want to do it.


A shift is occurring and eventually all of things we consider devices are going to disappear. We will be surrounded by computers as they will be woven into the fiber of our clothes and maybe even implanted in our skin, our blood.


It's easy to focus on how rapidly things are changing. The key take-away is: You can’t be passive about the future, we all have the power to build it with the stories we tell. We have to ask ourselves what kind of future we want and what kind of future we want to avoid.


Futurecasting uses social science and anthropology, economics, trend research, and expert interviews. Brian David has spent some time in the Jive Community talking with all of you. He also used the Jive Community to come up with some thoughts on the following:


Brian David even brought a few customers on stage:

"Don't need office culture any more. They don't feel isolated if they are not in an office - his generation create's a community by themselves." - judicardinal and her 26 year-old son.

and Steven from PWC is seeing a trend towards smaller organizations, larger contingent work forces, rapid on-boarding, and rapid deployment.


Work is not work

The key is to design work so that people can find intrinsic value in what they do. - Patty McEnaney

If we are taking on a task bigger than ourselves, then we are usually ore successful. We will do better work. Get beyond the idea of work itself. We need to reimagine work, because the kind of work we will be doing in 5-10 years will be totally different. If you find yourself asking, "Is this actually a job?" then you are on the right side of the future, finding new ways of working.  Work is not just work, where we choose to spend our time actually matters… It used to be work was a place that you went to. Then the internet was born and work became something you DID. Now, work is intertwined into who we are and what we do.


Contribute meaning

It's quite interesting that the comments on the thread #1 Job Skill for the Future: Be Human also seem to be converging on the idea of story-telling as something that is unlikely to be automated any time soon. - yrnclndymn

And John Schwiller regarding the notion of how we communicate: we tell each other stories.


How we work is that we actually contribute to each other. It doesn’t happen alone at your desk, it happens we we are talking meaningfully to each other.


Reimagine the value of people


Our ability to collaborate and communicate with each other will be critical. He asked for everyone to tweet their thoughts to him. Tweet your thoughts to @bdjfuturist


So how do we change the future?

We do that by changing the story that people tell themselves about the future they will live in. Everyone has to own their part in it. Then talk to each other. Talk about the future you want and the future you want to avoid. It’s local and it’s how you connect with people.


Customer Story: Pearson


england_k Global Community Director, Pearson spoke about being a part of the Jive family for over 5 years.Pearson facts: 40k employees in 70 countries. They've seen tremendous growth, and started with 127 intranets all moving this activity in one Jive: NEO. At Pearson, Jive is about their people. Kim loves and worships News because they can put front-and-center the things that are important to them, yet at the same time it's dynamic.

One of their recent successes... The Summit Meeting (physical meeting ) with 100 executives in person, and 10k colleagues globally. Included a contest for roving reporters who also attended the event in order to share with the community. Additionally, they launched a new brand in Jan 2016, in one month alone had 8k colleagues engage in the content.


Product Presentation - Day 2


ofer.bendavid expanded on the power of connection… It’s all about the people. Give people the power to come together in their own workstyle. Jive is the hub that brings it all together though activity, search analytics, insights and integrations. We are moving to collaboration without borders. With context and personalization; identity and shared services. Bring up Nick Hill…  VP of Products, future vision of the product… you in the center.


How to make this happen:

  • Single identity. Simplicity for the business one single place to manage users. This doesn’t mean we have one profile, find a spammer and can deactivate them from across all of your communities.
  • Unified services. All of the services that power the jive functionality. Putting people at the center, see all of the content you own.


Ofer and nick demo’ed how the sharing across community would work. Content publishing: one to many. Develop the content in your internal instance and publish easily and quickly from the same doc out to mulitple other instances. This concept would include messaging, video, tasks, files, insights, rewards, and integrations!

The Jive Workhub is the engine that connects relevant people, information, and things to work better together in today’s digital world.


A moment of silence

When one of our own is missing, we feel it keenly. A moment of silence was held in memory of Kristen.Ritter .

See Remembering a fierce social business champion and a generous friend


Jive Awards


I don't want to short change the Jive Awards, so we'll be posting about it in another blog. Watch for it!

We've already seen some great summaries of the JiveWorld Mainstage Keynotes. If you haven't already, read them here:

The Power of JiveWorld Main Stage: Day 1!

JiveWorld 2016 - Tuesday Morning Mainstage Keynote - Here We Go!


Rather than summarize highlights from the Wednesday mainstage keynote in my own words, I figured we could look to the social web and Jive community to crowd-source what everyone thought via Twitter. Here it goes:


Wednesday Keynote Twitter-Reel

The Twittersphere starts us off with a keen observation about our esteemed JiveWorld keynote MC, toddmoran

Then it's quickly on to a fireside chat between with Jean Daries from Orange and David Macmillan from Jive Software:

And the Twittersphere was very impressed with the Plazza community stats that were shared:

Some thoughts on future in general:

The future of computational power:

And how people, imagination, work play into our future:







Then it was on to the adorable and admirable england_k who shared Pearson's social business evolution on Jive:







Next, ofer.bendavid nick took the stage to share the Jive vision around key product roadmap updates, which were well-received by the Twittersphere:






There was a thoughtful moment of silence for a beloved Jive Champion, Kristen.Ritter.

The tweets throughout the conference have gone on and on. She is sorely missed by us all.


And to wrap things up, elisa.steele announced the Jive Awards winners. Congrats to the winners and finalists!


Now who's ready to party?



Honorable Mention: MVT (Most Valueable Tweet)

I realize that this tweet wasn't shared during the Day 2 keynote but it was SO good, I just had to share it again. Thanks to Dina Vekaria-Patel for the great laughs on Twitter this JiveWorld!

Rachel.Happe never disappoints. From her sessions at FeverBee and CMX Summit - and now JIVE World 16 - there is always something in the way she delivers her message that inspires me to do more and motivates me to action. Her session Advanced Community Management – Becoming a Community Ninja: 5 Secrets of Community Black Ops was no exception!


My colleague and co-worker, scottwdennis did an excellent job highlighting key points in the session Community Black Ops; Becoming a Community Ninja, Presentor Rachel Happe, Sessions Notes. So, I'll just share the three main take-aways that resonated with me.


Community Operations is critical in scaling a community.

Scaling our management efforts is always on the forefront of our community team (there are just four of us). While drafting up processes and procedures (i.e., Community Playbook) isn't the sexiest or most exciting part of our job, it's something incredibly necessary if we hope to grow. But who has the time, right?! This session was another reminder to focus time to operationalize our procedures. But also actually follow these processes, consistently. But let's be honest, this isn't always easy for community managers because the community is so dynamic and new (and often different) issues are often requiring our attention.



Community Management is like “Digital City Planning”

I love this analogy. (But I also loved the SimCity video game series). As community managers, we are architects, historians and curators, program facilitators, business analysts... and many other roles, as well. And often times we're wearing multiple hats. But approaching community management like city planning makes total sense!! The challenge is prioritizing these tasks and balancing our (multiple) roles, effectively.

Successful parts of community management comes when our fingerprints are not all over the community.

What I took away from this sentiment is that we should gain satisfaction from organizing a community that sustains itself. Imagine a community where a member asks a question and another member is the first to answer (not your support team or another community manager). Imagine a community when an idea is submitted and product manager responds, effectively. Imagine a community when community managers are helping to facilitate engagement and spending less time re-directing users or moving content from one space/place or approving members into a group - well, you know what I mean. When designing a community (the ecosystem), consider the behaviors you want to support. If people are totally confused about where to post things, what to post about, where to go to find things, how to connect, etc., then they may resort back to the behaviors and systems they are used to (i.e., using email to share information, connecting on LinkedIn, etc.).


If you attended this session, I'd welcome any feedback. More importantly, I'd love to learn if you have some best practices you'd like to share, as well. So we can all, one day, become community ninjas!



My second day at JiveWorld proved to be another win, as the day started with a powerful keynote presentation by our Jive staff and customers--and some surprise acrobatic guests.  Where the morning was about exciting your senses, the afternoon was all about fueling your mind.  I attended some product sessions, and one in particular that caught my interest highlighted the PWC + HeForShe community.  All about creating gender equality by "inviting people around the world to stand together to create a bold, visible force," this community, powered by Jive is already making a huge impact around the world.
Screen Shot 2016-03-15 at 9.34.40 PM.pngDale Meikle, Global Diversity and Inclusion Program Office Leader at PWC and Abraham Grigaitis, Enterprise Social and Digital Marketing Consultant at NetEffect Solutions presented the case for this community both from a humanitarian and a technology perspective.  Both sides were compelling to me, as I loved learning about the way people can get involved in solving a huge issue (gender inequality) in small digestible chunks (right in their community), and from the technology end, how purposeful insights from analytics helped this community prosper.

Key lessons learned from setting up this community:

  • Business lead technology enables change - ensure that your community has a real business need and value in order to succeed. The more you illuminate this need to your community members, the more they'll believe in what you're doing.
  • Analytics are a forethought not an afterthought - keep what you want to accomplish front and center when working on and setting up your community. And if you're not getting what you set out to do, adjust your strategy accordingly. 
  • Analytics are organic, not static; they need to adjust as your community matures - Keep in mind how your community changes over time and set realistic benchmarks and expectations. Your executive team will be grateful for it.

I encourage you to check out this Jive powered community and start being an agent of change for gender equality.

Also, don't miss tomorrow's excellent line up of JiveWorld keynotes and sessions starting at 8:30 a.m. and register for your favorites.

jw keynote 1.png

JiveWorld 2016 kicked off with a little performance art emphasizing the importance of connection and teamwork.


Aerialists seamlessly added and re-arranged team members in different flying arrangements while suspended above the stage.


It was a good analogy for the complexity of corporate life with the addition and subtraction of priorities, resources and competing demands for time and attention. Do it right and it looks effortless and beautiful. Make a mistake and the whole thing can come crashing down. The aerialists were flawless and made it look easy.

The keynotes themselves covered a lot of ground very quickly Jive kept the presentations short and to the point.


elisa.steele kicked off with a review of where Jive has been since the last JiveWorld 18 months ago, and where Jive is headed.


Some pretty amazing statistics since the last JiveWorld

  • Five billion page views
  • 225 million monthly activities across the Jive-x communities
  • A 30% increase in monthly users
  • ...and that is just for the hosted and cloud communities; on-premise numbers aren't included


Elisa 2.png


Jive's strategy (near term) is focused on three major themes:

  • Engaging diverse Workstyles now
  • Engaging with customers on their terms
  • Empowering and engaging employees




To quickly and efficiently serve these themes Jive is delivering the WorkHub - Jive pre-configured into four use cases that are most commonly found in most companies. The concept is to make it easier to put Jive to work right away delivering value:


  • Interactive Intranet
  • Healthcare Collaboration
  • Customer Engagement
  • Employee Engagement

Robert Block followed Elisa with a panel discussion featuring gilyehuda (Yahoo), skwildermarketo (Marketo) and (Reingold Health). It was a great discussion covering how Yahoo used Jive to give employees and management at a platform to engage in some of the productive (yet tough) conversations that needed to occur as Yahoo engaged in some difficult course corrections. Marketo is using Jive make their relationships with their 60,000 customers broader, deeper and richer and Reingold is working with the VA to literally change how healthcare is delivered across the entire VA system.


Melanie Wong killed the customer keynote. She has the guaranteed-to-win cocktail party answer for the "what do you do?" question... "Me - I'm curing cancer". Melanie works for the MD Anderson Cancer Center and they are using Jive as part of their strategic toolkit to literally rid the world of cancer. They are connecting researchers, hospitals, clinics, doctors and patients across the United States to disseminate best practices, answer questions, spread knowledge and connect the very best people together. Just when you think you are doing pretty well with your knowledge management application at your company via Jive you hear from somebody like Melanie; when her team is on their game they save lives and change the world. Time to step up my Jive game.


ofer.bendavid mainly played the part of the teaser - Tuesday is about what is coming next and Wednesday will be about the roadmap for the future.


Ofer handed off to dilshad.simons who walked through how the new Jive WorkHub combined with Jive Daily and some of the new Jive features produced a fast, effective lightweight process for on-boarding new employees, getting them hooked into the information and people they needed to get productive quickly and helping them contribute to company revenue and profitability.


Oh - and she "casually" dropped the fact that Jive is extending the support life for on-premise and hosted Jive instances to four years beginning with Jive 9.


I'm looking forward to the roadmap session tomorrow to see what the future holds!

“I’m one of those weirdos who loves JavaScript.”


That was the succinct intro by Adam Sinnett, Senior Software Engineer at Jive and the first of two speakers at What’s New: Integrated User Experiences in Jive, one of Tuesday afternoon’s breakout sessions under the Developer track.


Compared to the morning sessions I took on employee engagement, this session as well as the Developer session that immediately followed (and which I also blogged about, concerning simple stream integration) were much more nuts and bolts.


Also, given that I'm not a developer by trade, just about all of the below was new to me. It's like you've been driving a car for a long time, and now I get to see the guts under the hood that make it all possible.


Let's roll...



Adam Sinnett, Senior Software Engineer at Jive


I was pleased to see that Adam’s focus would be on tiles, a feature of Jive I only just started working with about six weeks ago when my employer Yahoo’s intranet was migrated to our internal instance of the Jive cloud.


First, Adam recapped his presentation from the previous JiveWorld in October 2014 which, according to Jive CEO Elisa Steele at this morning’s keynote, approximately seventy percent of 2016 JiveWorld attendees did not attend.


Why tiles exist:


•    Lightweight external integrations

•    Ability to interact with external systems through Jive

•    Easier than widgets / plugins

•    Cloud compatible


How tiles work:


•    Configuration JSON (no idea what this means, but it sure sounds neat)

•    POST configuration and registration data to your service (ditto)

•    Render tile from your HTML / data


Adam then continued with the latest and greatest with tiles since the previous JiveWorld. Since tiles are totally new to me, I didn’t realize that some of the attributes that I’m already taking for granted after six weeks are fresh and a big improvement over the previous version of tiles.


•    Allow community managers to add up to five pages of complimenting customizable content to a single space

•    Exist within pages: places, news, your view, and mobile homepage

•    Makes Overview page mobile responsive


“For those of you still using Overview pages, tiles help Overview pages render on mobile.”


As of Jive 8 at Yahoo, our internal corp apps team has instructed me to discontinue using Overview pages specifically because they are not mobile responsive.


Adam also showed us the new tile types:


•    Narrow

•    Wide

•    Hero (currently only on the News page)


Internally at Yahoo, we were supposed to get the Hero with the 2016.1 release, but that release was so buggy, they pulled it back. Thus far, only bulk content management has been made available through 2016.1.


Next, Adam covered the tile pages API.


•    CRUD service for PageEntity

•    Prototype endpoint for getting started:

•    Required fields: name, parent, page type

•    Layout and one tile required for creation (I learned this right away when I began using tiles, that you cannot create a page on a space without creating at least one tile, even if you don’t build any content in it.)


When it comes to custom content creation, you have two tiles too choose from: HTML and Custom View.


HTML tiles:


•    Single instance of static HTML-based content

•    No setup

•    Able to be created and configured by admins

•    Fast and responsive content

•    No access to user session or external JavaScript

•    Saving SV requires admin or Save Script permissions to be granted

•    Cannot be reused without recreating (biggest pain point for me since we use HTML tiles for our left-hand nav across spaces under a single parent)

•    Only on the cloud

•    Able to upload images and CSS within tile

•    Simple to make mobile friendly

•    Permission-based ability to save JavaScript


Custom View tiles:


•    Add-on-based global tile with custom content

•    Access to Jive APIs, user session, external services

•    Easier to build user interactive experiences

•    Configuration view to customize each tile

•    Data to present may be retrieved from configuration data, per user store or pushed by middleware

•    Easily reusable in multiple places (where have you been all my life?)

•    Jive hosted or external service hosted

•    Slower to render than HTML tiles, speed comparable to Jive apps

•    Because they’re slower, only two are allowed per page


At Yahoo I only know of one Custom View tile on our Jive 8 instance, and it’s a simple product description used on our Dev space. No word yet on when we’ll get to use more of these, but suffice it to say it would help immensely with having to recreate the left-hand nav on all my pages / spaces.


To wrap up his session, Adam exited his deck and navigated to a dummy group on the Jive Community called Custom View Tile. In short order he whipped up a bunch of code on a plain text file, slapped in the appropriate place, toggled back to the Custom View Tile group, and refreshed to show us the new Custom View tile he’d just created.


Et voila…




Talk about near and dear to my bleeding eighties heart!



Ed Venaglia, Staff Software Engineer at Jive


Ed, too, kicked things off with a droll, deadpan intro. After telling us how he architected and patented Jive’s add-on framework and is a full-stack expert in this, that, and the other code language, he said, “I just love building things, whether it’s with wood, metal…and lasers.”


I’ve never heard anyone say so casually that they work with lasers as a hobby.


Ed focused on the latest and greatest in add-on experiences since the last JiveWorld.


First, he covered two kinds of UI extensions: pre-install and configuration.


Pre-install UI:


•    Shown before the add-on is installed

•    Useful for checking connectivity or licenses

•    Can prevent the install of an add-on

•    Only available to add-ons installed from the global registry


Configuration UI


•    Requires the admin to configure the add-on before it can be used

•    Can save configuration locally or in a middleware service

•    External Storage Framework (ESF) UI connects Jive to third-party storage provider


These two UI extensions have something in common: they’re lightweight apps.


Why lightweight apps are awesome:


•    Simpler since they only use HTML, CSS and JavaScript

•    Automatically include most popular features like jQuery, Core API, OpenSocial, OAuth

•    Simple handlers for open and close

•    Easy to pass data in and out

•    Support responsive UI for mobile

•    Similar runtime environment as a Jive app


Here are the JavaScript features for lightweight apps:


•    Easy access to common JS libraries

•    Access specialty Jive APIs

•    Simple API to pass data back and forth with Jive

•    Support for responsive UI and mobile browsers

•    Defined using a benign query parameter in the URL


Winding down, Ed gave high-level snapshots of public resources, bundling apps with add-ons, and Health Check.


Public resources:


•    Installed directly from the add-on package and “ridiculously fast” because they’re served by Jive instead of a middleware service

•    Can be used to store any UI resource

•    Anonymous access

•    No authentication required


Bundling apps with add-ons:


•    App availability managed by Jive admin

•    Preferred over deploying apps using the Apps Market

•    App resources can be public resources

•    Can still use URLs (convenient for migrating away from Apps Market)


For using URLs, you’ll probably have to contact your Jive AM or support person.


Now how about that Health Check?


•    Good to have when using a middleware service

•    Easy to implement

•    Can inform Jive admin if service is having issues or undergoing maintenance

•    Can expose details about middleware service components (e.g. database problems, micro-service status and health, problems with upstream services, may include remediation instructions)

•    Inform admin about upcoming scheduled downtime


One final note from Ed concerned the Add-on Validator. This is a static analysis tool of add-on packages that you’ll need if you are bundling add-ons.


To wit:


add-on validator.jpg

Let me start by saying how excited I was that Jive offered up these advanced sessions for 2016. The first day of JiveWorld has traditionally been devoted to Boot Camp, which was great our first year as a customer. But with our community recently celebrating its 4-year anniversary, having more in-depth sessions for mature communities was perfect.


This session was hosted by cflanagan17, Claire Fletcher and tmaurer and was a mix of the presenters sharing advice – and then the attendees sharing with each other.


We kicked things off by talking about some of the main reasons adoption can stall or slow down in a community:

  1. You don't staff for key roles – fail to operationalize key governance processes
  2. Community strategy is not tied to company strategy – no use case road map to support the strategy
  3. Install and leave – no commitment to change the program


Kathryn then shared Jive's unique approach to Adoption Assessment. Unique because Jive developed it, sure, but also because it takes a more whimsical view. Instead of evaluating your community in formal stages, Jive suggests something a bit more musical:




The idea is to look at where you are now with your community – and where you want to be. And it becomes less judgmental than a good-bad evaluation. Maybe there's nothing wrong with singing in the shower.


Using that assessment framework, we then went through each of the areas of focus:


  • Governance
  • Use cases
  • Communication and marketing
  • Training
  • Role models: advocates and executives 
  • Incentives (rewards and recognition)


This gave us a chance to think about where we feel our different communities are in the framework and then to offer up ideas to each other about ways to move the dial a little (or a lot). During these exchanges, I learned so many things from the people in my group (delfin, clairetaz, michielschoonhoven and barbara.mytyk). Claire shared how Thomson Reuters is using a use case "book" to help employees – 76 PowerPoint slides covering a variety of different ways they can engage. Delfin is having success sharing some of his key metrics within Standard Chartered Bank's community and inspiring users to be a bit more competitive with each other.


The ability to learn from other customers is one of the things I LOVE about JiveWorld. And this session had me scribbling down ideas of what we can do when we get back to the office:


  • Refresh our advocate program
  • Get a better handle on governance
  • Try some different training approaches
  • Better document use cases and success stories to share with our community
  • Develop a group to support our space CMs
  • And a bunch more


Of course I'm going to need to rank these in order of importance and determine what's realistic with our budget and resources. Still, getting new ideas is the reason I come here each year. Thanks again, Jive, for listening to your customers and helping us get even more value from JiveWorld!


I was excited to attend "Pick me, engage me, thrill me!" today (what a great title), and it didn't disappoint.  Three experts shared their tips and tricks on how they got people into their external community, as well as how they engaged them and kept them for the long term.  Here's what I learned -


Matt Laurenceau of BMC was passionate about how transparent, authentic collaboration has led to revenue growth for BMC.  They go so far as to list their most engaged customers in a leaderboard on the front page of their community.  They reiterated that content, as we all know, is the magnet that attracts people to your community.  The question is how to make your content discoverable.  Matt broke it down for us with 3 strategies to raise visibility.


1.  SEO

Some have asked if this is *still* important in 2016.  Well, 81% of external community traffic comes from natural search like Google, so we cannot afford to ignore it. Pay attention to robots.txt, your sitemap and make sure to tag content correctly with title and H1 tags if you want your content to be found by search engines.


2.   Social funnel

“Social media hooks them, community management keeps them” is Matt's mantra.  He shared 4 ways to foster shares in Social Media.

      - Social media buttons on content

      - Employee advocacy

      - Corporate channels

      - Autotweet blog posts

While the first 3 strategies have become table stakes, autotweeting blog posts as they are written has been a real winner for BMC in driving engagement and traffic.  Something for all of us to consider.


3.  Programs with users

BMC utilizes 3 different types of programs on their external community:  beta programs, ideation programs and R&D blogs.  While all are successful, R&D blogs have been the most effective at driving long term engagement.


Deanna Belle of Cisco then took the stage and shared how Cisco has used gamification to seriously motivate the developer community at CiscoLive conferences with tens of thousands of attendees.   Their goal at CiscoLive in San Diego was to increase DevNet registrations and overall engagement.  Their strategy was to start early (before the event even happened) and to continue engagement beyond the physical event.  Before the event even happened, they invited attendees to participate in a "codebreaker" puzzle - if you solve the puzzle you get the tshirt (and associate bragging rights).  Onsite they had a prominent leaderboard posted that encouraged lively competition amongst the developers.  They also had a mixture of physical and virtual awards, with the winning hack from their hackathon getting a $10,000 cash prize (and more bragging rights, of course!)  Their return speaks for itself.   Not only did they have close to 500% increase in community registrations, but people who participated in gamification returned to community 13% more than non gamers, and 33% have been active for at least 1 year post event.


Key takeaways Deanna shared:

  • Analyze audience and behaviors
  • Start small with a pilot
  • Have a vision/baseline data
  • Reinforce your brand
  • Build, measure, learn, repeat


Daysha Carter of American Student Assistance ran the anchor leg of this session.  American Student Assistance is a nonprofit looking to reduce financial barriers to education, and due to sensitive nature of dealing with financial information, they have both public and private external communities that they support.  Daysha had some great, practical advice on how to keep engagement high.  Polls and contests have been particularly effective for them.  Polls because they are quick, easy, low ask ways to engage users (from personal experience she reminds everyone to always include "other" as an option in a poll - it can spur additional conversation and makes sure you cover all potential answers).  For contests, it's best to structure content to encourage behavior that you want to promote, limit the contest to a sensible period of time, and make it very visible.  I was impressed with how they embraced the idea of trying new things, knowing that some will work, and some won't.  She shared her list of do's and don'ts with us:



  • Be deliberate – set a strategy
  • Create a content calendar
  • Be a member (non-admin)
  • Promote “good” habits
  • Try, adjust, try again
  • Measure your results
  • Evaluate what went wrong



  • Too much(at one time)
  • Stale content
  • Confusing /vague practices
  • Closed ended questions
  • Inconsistent messaging


Overall, a great session with lots of really practical, real-world advice on how to engage external communities (and keep them engaged)!  Does anyone else have some ideas they'd like to share?  We'd love to hear from you!


This is my first JiveWorld ever, so forgive me if I come off a bit exuberant. It’s not just the coffee—there’s a definite “collaboration buzz” here. Yeah yeah yeah, everyone talks about it, and I thought it was just a thing people say, but it's real. Everyone here has a Jive story to share, so people talk more easily. I could feel that connection thrumming through the audience this morning in the auditorium before main stage.

Screen Shot 2016-03-15 at 3.02.35 PM.png3.png

The morning event kicked off with upbeats of DJ D Sharp and killer acrobatics from The Living Art of Armando. This team of eight plain-clothed aerialists spun in sync high above the stage, while the audience bumped to a groovy mashup of The Beatles’ Come Together and U2’s One Life. (I loved how they came up from the audience; the first “volunteer” even feigned reluctance.)

The metaphor was inescapable; it was the perfect analogy for the “power of connection.”


Jive’s sharply-dressed toddmoran MCed the morning, greeting the enthusiastic audience with his own story of transformation, from Jive customer to Jiver. And this journey? It isn’t so unusual—that’s how elisa.steele found her way to Jive, too. (Key takeaway: You will all assimilate!)




Elisa shared that this is a record-breaking JiveWorld, with 1,600 attendees and some fantastic numbers—including the fact that 30 million people are Jive users.


What does all this mean? More people are connecting through Jive than ever before. And that the future of work? It’s right now. We need to be aware of how people are getting their work done—and not just in terms of technology, but in terms of people, teams, and the human experience.


“Because collaboration isn’t an afterthought... It’s where it all starts.”

– Elisa Steele


And it’s with this people-centered point of view that Elisa introduced the Jive WorkHub. It’s the engine connecting people, things and services... all with You in the center.


Because no matter your role at a company, and no matter who you have to connect with, the common denominator is you and how you work. It’s about borderless collaboration.



After a warm thank you to our sponsors (and giant on-stage, audience-inclusive selfie), we got the chance to hear from Robert Block and Jive customers gilyehuda (Yahoo), skwilder (Marketo) and (Reingold).


Though each have very different backgrounds and use cases, they all started with very similar pain points: too many places, too many missed connections, too many missed opportunities. Each found their own solution in Jive—particularly due to its flexibility.


Gil nailed it when he said that a lot of companies have “corporate cholesterol” in their bloodstream—and then he rung the bell again through another analogy, comparing unengaged workers to zombies.



Masoud explained how Jive-n answered the question of how to bring collaboration to the front lines of patient care, while Scott shared that Jive-x connects 60,000 customers to the resources they need; due to its success, Reingold plans to implement Jive-n for their people.



Breaking the fourth wall for a minute here. As a writer for Jive, I’m always trying for the most kick-ass headlines to talk about what we do. The one I love to toss around most? “Jive is Curing Cancer.” (The legal team may kill me for even writing this here.) It’s so huge, it’s so grandiose—it’s ridiculous. Damn it, we’re software, not doctors.


So when Melanie Wong from MD Anderson Cancer Center then delivered her keynote on how “Jive is helping us cure cancer,” I almost elbowed the analyst next to me, hissing, “That’s the line I’ve been looking for!” I didn’t, of course, but I wanted to.


But what Melanie explained is that they now have the potential to connect on a research level that could change the way we look at cancer forever. Doctors can pose patient-specific questions directly to researchers; these can then be shared with the larger community. In short, a question only needs to be asked once—and everyone benefits from it.



What’s a keynote without product announcements? ofer.bendavid, dilshad.simons, darshita.maniar and John Schneider shared some very practical enhancements (as well as some sexy facelifts on familiar pages).

Simplified content publishing for beautiful blogs, auto-subscribed news page, and personalized email digests will make connecting and staying in the loop even easier. And the mobile intranet enhancements? Stellar. I’ll be able to open Jive Daily and move seamlessly from news to my inbox, to my content, without ever leaving the app.


Analytics took the spotlight, too. With the latest release, you can:

  • Identify silos and how they are interacting by department, location, and more
  • Compare three people, side by side, to see their reach, impact, sentiment, etc.
  • Learn more about yourself—who you talk to most…and who you should talk to more


And the latest release of our customer engagement solution brings some awesome features, like a new event center—including a new performance dashboard—as well as new social listening integration with Sysomos. Finally, we got the scoop on how Jive is connecting clinicians, with secure, HIPAA-compliant team messaging and private support center for peer insights.


Want to learn more? Check out the press release, Jive Unveils Its Vision for the Future of Collaboration. For more product info, read the press release!


So much great content—and it’s only Day 1!


P.S. Oh, right—one more thing. Don’t you want to win that JiveWorld hoverboard?! Learn more!


Good luck!

Changing How We Communicate

Posted by rcarney Mar 15, 2016

yowguy and aderno work in entirely different industries, but found themselves in cultural change that lead to a similar result - an internal Community!


Adib shared that prior to 2013 American Airlines was undergoing a brand modernization process that meant major change.  Leadership was ready for change, yet they recognized that employee needs (to be heard and a part of change) were vital to healthy change.  At this point, they chose to develop their internal community.

Why Jive?  Per Adib, Jive enabled:

  • real-time communication
  • transparency
  • engagement


In 2013 they launched their Jive community and continuously adapt it according to community need.  Adib has a fun top 10 list of what he's 'learned throughout the process'

  1. Jive is fun
  2. You've heard it before, but it's true, you need buy-in
  3. Get leadership to hold each other accountable
  4. Tie it into your culture initiative
  5. Demonstrate small changes based on the metrics
  6. Don't be afraid to try something new
  7. You will never be ready for social so just jump in
  8. Not everyone wants to be social and that's ok
  9. Don't try and do it all at once
  10. Your'e never ever ever done


Alexander's story of organic community developed by a grass roots group of employees with no distinct goal, only a passion and ideas to implement change, was inspiring.  The storyline of evolution from social media (wikis, blogs, etc.) in 2006, to the creation of a Jive community in 2012, was fascinating.

I had a schedule conflict and had leave Alexander's section a little early.  Sorry, Alexander. 

There was no exaggeration fromJennifer Kelley when she introduced this session by declaring that spam attacks have significantly shifted in frequency and technique over the past 15-18 months.  Spammers have become human-centric and more adaptive.  Spammers are creating accounts and emails that appear legitimate and are difficult to detect; until the damage is already under way and crippling your community.


sam_ca shared his first hand experience with the early 2015 'Korean' spam events.  They experienced a period of time where spam attacks filled message boards, the community communication tools became spam repeaters, and community analytics were destroyed.  Every reactive measure lead to greater adaptation of the spammer.  On February 14, 2015 the creation of 100 spam accounts and over 10,000 spam posts forced the community to be taken temporarily offline.


Sam and Jive took initial measures to mitigate the attack.  Jive blocked non-sanctioned party IP blocks, banned 2 S. Korean Telecom IPs from posting, and

invited CA Technology to become part of the Mollom Spam Prevention Service Beta.  The CA Technology Community team:

  • turned off private messaging
  • added nofollow rules to external URLs
  • Allow permanent bans
  • added keyword interceptors
  • added a spam link interceptor that requires moderation for users under point threshold
  • moved spam to private space to be analyzed before deletion
  • and worked with their IT team for complex blocks


Sam shared that ultimately, none of those efforts were effective.  Their number one issue was that the community had an open door.  In order to secure the 'front door' they set up a black list (which allowed no access), a grey list (requiring moderation), and eventually a white list process.  The white list process cut the added work load of moderation from 2.5 hours a day to .5 hours a day.


(White List Process)



In the Winter of 2015 Jive released Cloud Spam Prevention.  In Sam's experience, the white list process + Cloud Spam Prevention lead to great success and less stress.


In Summation, a proactive approach is the best strategy.  Jennifer's proactive suggestions are to implement

  • New user account moderation
  • A points threshold
  • Message governor interceptor
  • Domain blacklisting
  • Link moderation
  • Create 'spam quarantine' private/secret group
  • Define action plan, after-hours moderator coverage
  • Enlist members' help - advise the process to follow r.e. spam/abuse


Recommended groups for further conversation:

[ARCHIVE] Spam Management Ideas

[ARCHIVE] Jive External Communities

Ryan Rutan welcomed attendees with an introduction and invitation to the 2016 Tri-Hackathon, Wednesday at 2:15-3:15pm.  The Tri-Hackathon looks like a fun twist on exploring the world of development.  Attendees will compete in coding for use cases, answering trivia about developer culture, and seeking the high score on Gun.Smoke!  Arcade style tickets will be redeemable for awesome stuff!  Find more information at Win Great Prizes at the JiveWorld16 Tri-Hackathon!


Most of us are aware that Jive is a platform with building blocks (tiles, rest api, apps, analytics, external storage, mobile, cartridges, activity streams).  This platform structure allows and encourages the development of add-ons.  Ryan and Yuval Twig recapped 2016 Jive devloped add-ons: Jive gmail, Google docs integration for Jive-n, Connector for Zendesk, Connector for ServiceNow, and integrations with Zapier, Sysomos, and more.  Jive will continue to develop add-ons, but they would like to encourage and support other interested developers as well.

In 2015, partners and customers developed and released the following integrations:

  • Partner Solutions
    • TemboSocial Polls
    • Recognition (HR focus)
    • SmarterPath (social learning experience)
  • Customer Solutions:
    • ThoughtWorks - built bulk content management
    • More sessions available later today


To ensure that partner and customer developed add-ons are quality, Jive is introducing a new certification process, Jive Certified Solutions.  Jive Certified Solutions will focus on four areas:

     1. Business viability - will the integrated solution be around for a while?

     2. Infrastructure/Security - is the solution quality and in sound standing?

     3. Integration Quality - is the solution doing it right?

     4. Customer Support - will the integration impact the end user experience and how will end users get support?


Ryan and Yuval highlighted many new approaches for supporting developers.  In particular, Yuval introduced the new Jive iPaas infastructure.  iPaaS will have a Free option available for cloud instances.  Non-cloud instances will want to inquire about cost.

  • The iPaas wizard is a great starting point for any Jive project
  • The Jive Simulator allows you to test locally, leveraging the iPaas sandbox, before production


To find more information about how Jive is supporting developers, be sure to follow the Developers | JiveWorld track, and join the newly streamlined Jive Developers group.

Ben Zweig and Carrie Gilbert dominate the world of Jive community design...


This session was a good balance of basic design concepts and fairly technical Jive tips.




Take aways:

  • Visual prominence is primarily created through contrast - text orientation, color, visual space - keep it simple w/o too many levels of hierarchy
  • playing with palettes:
  • analagous color palette choices (three together),
  • Color pickers   ColorPick Eyedropper extension for Chrome
  • Content Evolution is really cool.  Turn it on pronto
  • The background of the site can be set to unlimited width with a lighter colored image centered and tiled at the background to give you a nice clean border when your browser width exceeds the image
  • custom email templates can contain images and more advanced layouts
  • Lighter highlight on glob nav is possible for default pages but not custom pages, consider setting active and normal colors to be the same for consistency
  • The widget framework will not be retired until there is feature parity in tiles around ideas, events, etc
  • Moving tiles around within layouts will get easier soon
  • Traditional web design is about information retrieval whereas community design is about facilitating conversation
  • Structure is a collection of places and groups and the relationships between them
  • Global navigation is not a literal translation of the underlying structure - subway system map analogy
  • graphical tiles, curated vs dynamic tiles and calls to action help engage users
  • smart tiles can refer to profile data (Hello Your Name, location), place permissions (gold level) or authenticated or not (login or welcome back)

Currently enjoying my time at this year's JiveWorld, I've had the pleasure of attending the Jive Healthcare Summit, a special content track dedicated to the healthcare industry.  The day's sessions welcomed top thought leaders from the healthcare world including from organizations such as MD Anderson, Healthsparq, Spectrum Health, Trinity Health among others.  They all had unique stories to tell about how Jive helped them implement communities that not only improved the lives of their employees but also helped benefit their patients.  Now that's powerful!


After lunch, I sat it on Trinity Health's workshop, presented by Amy Castillo, Senior Learning Consultant who walked us through how they implemented a physician resident community across a network of 28 teaching hospitals. All using Jive of course, Amy explained that their community called gmeUniversity is exactly what their staff of physician leaders and residents needed to learn and grow.


Amy broke down the entire process of setting up their community:


Why Build a New Way of Learning?
Explaining that the modern learner is extremely overwhelmed, Amy highlighted a powerful quote that stuck with me - "1% of a typical workweek is all that employees have to focus on training and development." --Bersin by Deloitte.  Put that through a medical resident's filter and I bet that percentage goes down a lot more, which is why Trinity turned to a modern community that's interactive, intuitive and inherently social.  They chose Jive!


Key Features:

Trinity knew that in order for their community to be effective and widely adopted, it needed the following elements:

  • Live learning - virtual training sessions directly available on the community for training events
  • Just-in-time - a library of educational content including articles, videos, lectures, TED Talks and videos
  • Collaboration - shared learning across the system with just-in-time learning support and a best practice exchange
  • Tracking & reporting - a system for tracking learning activities such as discussions, journal clubs & didactic sessions

Benefits of gmeUniversity:
By implementing the above, gmeUniversity has become the place physicians and medical residents turn to for learning and support. gmeUniversity provides:

  • A common one-stop platform for residency programs
  • Virtual collaboration between program directors, faculty and residents
  • Just-in-time learning across all communications devices (especially mobile)
  • Sharing of pertinent learning materials
  • Expert knowledge of hard-to-reach talent such as part time, remote or highly specialized faculty
  • Easy to use, self-service interface to create online courses and materials


Lessons Learned:

With any new endeavor worth its salt, there's always things to take away to make them better for next time.

  • Engagement is the #1 skill to learn for gmeUniversity faculty members
  • Everyone is unique and takes a different path (and timing) to learn
  • Show people the possibilities and they will come
  • Create templates and tools to make implementation faster


JW healthcare-trinity.jpg


With the first day of JiveWorld behind us, I'm invigorated by all I've learned so far and what is yet to come over the next few days.  If you're at the event, please  stop by at the Social Command Center on Level 1 and say hello. Also don't forget tomorrow's awesome line-up of speakers including our big Keynote at 8:30 a.m. in the Pinyon Ballroom. There's a special surprise in store that you won't want to miss!


Bringing 100% of yourself

Posted by dme Mar 14, 2016

I'll be speaking [ARCHIVE] JiveWorld16 tomorrow - "Getting Executives Engaged". It's a big topic and there are many angles (I'll of course share some of those) - but key in all of this is authenticity - showing up with everything we've got, everything that makes us "us", everything that makes as human.


Life.pngI work at Swiss Re, a company that proudly proclaims and encourages Diversity & Inclusion. The D&I vision statement says it all. It empowers employees to "be who you are" and states that "diversity of thought is at the core of our values". Most bigger companies have long discovered D&I and most have D&I leaders and champions to promote and foster everything that goes with it. But, as important as leadership commitment is, it is nothing but potential until we act on it. It is there to show employees the path and it is there to give the sense of empowerment to actually start walking that path.


Stop working, start living.


This is the message I live and spread at all times across the hierarchies. I refuse to have a work/life balance - I have a life. I refuse to see it as two separate things that complement each other. It is so much easier, so much more effective, to simply be me to the best of my abilities at all times. Whether that's me within the walls of a firm, or whether that's me spending time with loved ones - or me [ARCHIVE] JiveWorld16 it doesn't matter. It's just me, all of me, 100%. Every single one of us is more than just a professional with a particular expertise. We're also partners, fathers, mothers, sons, daughters, siblings, students and much more. We all have passions and hobbies. And we all have thoughts, ideas and opinions that are as unique as we are.


Yet oftentimes you'll see nothing but the expert sitting across from you. No company wants less than 100% from their employees, right? But that's exactly what many companies get because, either implicitly or explicitly, their message is this: "Now you're working and when you're done you can start living again." Having diversity without living it is meaningless. What's the point of having ten diverse people sitting in a meeting if no one brings anything fresh, unique, different to the table? What's the point if all think the same, act the same, nod the same? Today, such conformity is the death of a company.


"Fitting in is a short-term strategy to get you nowhere - standing out is a long-term strategy that takes guts and produces results. (Seth Godin)"


Over the past years I've seen countless examples where colleagues went beyond their expertise, where they shared something that made a difference for the individual, for the team, sometimes for the whole company. Companies absolutely do need everything their employees have to offer - and that's the 100%. They need their employees' uniqueness to succeed into the future. If Diversity isn't lived, if Diversity of Thought isn't encouraged and empowered, the company will find itself in the dust of the competition before long. The successful companies of the future encourage and empower. Their leaders live the 100% by example. Their employees bring their 100% every day, they speak their minds, they challenge, 100% human, 100% alive. All it takes it 100% for companies to succeed and for employees to live rich, fulfilling lives. Sounds like a lot. And it is. And it isn't. It's just life. It's that simple. We just have to bring it. Allow me to repeat:


Stop working. Start living.

Social - Community - Collaboration - Productivity - Knowledge Sharing


We all know what these words mean and understand their importance, but integrating ALL of these words into our day to day work within our companies is a different challenge.  Jive's platform is a huge catalyst to helping all of these words not just exist in the workplace, but helping them exist cohesively and easily.  Although Jive is the tool to help get us there, adoption is still a huge piece of the equation and it takes more than just throwing a new tool at everyone.  As gialyons, Director of Product Marketing, said in her opening statement, "The #1 driver of adoption of Jive is executive participation."  This simple concept goes a long way.  To drive adoption, organizations do not just need executive buy in to purchase and roll-out a platform like Jive, but the executives actually taking part and engaging with the platform, from blogging, commenting and communicating with all of their employees in a transparent way.  So we know executive participation truly helps drive adoption and that communities can help transform business, but transform is such a broad word, so it was great to hear from others on why communities actually matter and how their companies communities got started.


Why Communities Matter


dougmackay, Practice Leader, Digital with JFive kicked off the discussion of Why Communities Matter with sharing the core ideas that start with a community and the results that follow.



Doug also shared that a community is always on-going and changing in itself.  A statement that really stood out for me was how he explained managing a community: Craft their (end user) experience.  Test it with them.  Change it.  Evolve it.



tamerajr the Enterprise Community Manager at VCE was up next to share about the journey of creating their community and the experience that comes along with it.  Tamera shared that in the beginning they had many channels for communicating and this got confusing for the organization so they had to find a solution.  Below is a shot of Tamera's slide explaining where they started on this community journey:





Laura Lerner with ADP was next on the panel and shared how communities matter over at ADP.  Their Jive-n community powers communication across 166 countries for 55,000 employees, with 1/3 of these employees working remotely.  Laura went into detail explaining life before and after implementing their Jive Community:





After using Jive for over 3 years I still found this session to provide great information.  This session truly shed light on what it takes to begin a community within your organization and how the community roll out never truly ends.   Below are a few bullets to sum up my kew take aways from this session:

  • Know what you want to achieve with your community
  • Create high-level use cases that can be measured
  • Listen to feedback and continuously adjust the community


Thanks again for the great all the speakers on the panel that kicked off Bootcamp - you set a high bar for the rest of the conference!!

Virgin Media and Sei Mani are presenting at JiveWorld in Las Vegas this week. This is a series of videos used internally to promote the value of Jive Software's collaboration platform.  Virgin Media uses Jive as the name, identity and personality of its platform with kind permission from Jive Software.  We've entered all three videos into JiveWorld's video competition and one of them has been selected as a finalist. Which one would you choose?

Jive. The power of search

Jive. Get peer recognition for what you know

Jive. Let's people work effortlessly

Good luck to our team attending in Las Vegas.  Please reach out to them to find out more about Virgin Media's collaboration journey with both Jive-x and Jive-n

Max Carton Justin Barber Karen Glynn

I hope all of you caught my blog a couple of weeks ago (It's Time to Win Big with the JiveWorld16 Game Series). JiveWorld is now just a few days away and I want to make sure everyone is getting pumped for one of these!!




Now I know that some of you might be worried that the hoverboard is not for you and are scared that you might end up like this poor individual...


giphy (40).gif


So we have a solution; for those of you who are not interested in one of these devices there is an option to opt out and receive an Amazon gift card for the value of the hoverboard instead (pretty sweet, right?)


But for those of you who are both ambitious and adventurous here's a little something we put together to get you even more amped about winning the game.



And as I promised, here's a preview of a few more badges, but still more to come!




Keep your eyes peeled and social media channels ready for more updates.

As computational power shrinks, intelligence will surround us.  We'll have smart office buildings, smart cars, smart you-name-it.  So what do we do with all of that "smartness"?


I've been thinking about this all week.  What will it feel like to live and work in a world where there is no limit to intelligence and connectivity.  I have a few opinions that I'm weaving into my JiveWorld16 talk but I wanted throw one out there.


Imagine a future without screens.  In the geeky engineering world we call it I/O - that's Input and Output.  I/O is how we talk to the machines and how the machines talk to us.  The main I/O that we use today is a screen.  This is a good thing because humans are extraordinarily visual.  We like screens.  But if we are surrounded by intelligence couldn't those screens go away?


Now imagine a future where you didn't have to look at a screen all day.  Imagine if you could act and interact with your computer and all your devices by simply talking to them.  Or even more interesting imagine if you could interact AND program your devices by just living and working around them.  Your apps and productivity tools would know you and understand what you needed to get done.


I'm not saying the machines would do all the work for us but they would be much more integrated into how we work.


I got to thinking about this because I was reflecting on this week's futurecasting.  I realized what I was doing wasn't acting and interacting with my computer.  This week I've been acting and interacting with everyone on this platform. Imagine a workday without screens where you interact with your machines as a proxy and connection to your team and co-workers.


The technology melts away and you are now simply collaborating but in a whole new way.


What do you think a workday without screens might be like?

What would it feel like?

Most important what would you want it to be like?

I've never been to JiveWorld. (Blog first published in 2014)


On top of that, I've never really attended many conferences either. Or traveled much. So it's safe to say that I have no idea what to pack for JiveWorld.


Belinda and I got together one weekend to go through my stuff.


Of course, I argued that the tambourine and the puppy were both very helpful things to have while traveling, but Belinda insists that they are NOT.



Here's belinda.joseph list of the top ten things to pack for JiveWorld:


  1. Comfortable shoes: Those six-inch heels might look like fun but after about 3 1/2 minutes of walking you will find out they are not. Comfortable, that is.
  2. Comfortable clothes: All that sitting, walking and milling about is exhausting. Wear something comfy!
  3. Party wear! Dancing shoes and a nice party outfit will fit the bill for Thursday night. Think casual club wear since we'll be at Drai's Beach Club.
  4. Medication stash: Plan ahead for over indulgences... Pain relievers, acid/gas reducers, allergy and sinus medications, in addition to vitamins are all definitely on my list of things to bring.
  5. Emergency snacks: Sure, there will be food everywhere. But maybe you get stuck somewhere and miss lunch or get the late night munchies! Be prepared, people. My favorite snacks are protein bars.
  6. Sleep aids: White noise, ear plus, eye mask, melatonin... bring whatever will help you get to sleep. Days are going to be busy, busy, busy, so you'll need your rest!
  7. Your devices and chargers. Duh. As if you'd forget your phone, iPad, laptop or whatever other computer accessories you use. But maybe you'd forget to bring multiple chargers. And the power supply for your laptop. Bring 'em.
  8. Gum or breath mints: You're going to be meeting a lot of new people, so make it a pleasant experience.
  9. Sunglasses. You'll be inside most of the day but this is still the desert, folks. If you steps outside the conference doors at all, you are going to wish you brought your shades.
  10. Load the JiveWorld app: The app will drive your schedule and enrich your experience. Download it before you arrive and have the schedule in the palm of your hand!


What are you bringing to JiveWorld?

I might just have to bring the Stormtrooper helmet in case the closing night party gets out of hand.


Haven't registered yet? It's not too late!

Visit our website: JiveWorld16 - March 14-16, 2016 - Las Vegas

Google’s Eric Schmidt has famously said that every two days we create as much information as we did from the dawn of civilization up until 2003. As computing gets more powerful, it will seem like this data has a life of its own. And it will. You’ll have machines talking to machines, computers talking to computers, all processing this data. But what will it feel like to work in this coming age of big data?


Data will be our colleagues and our employees. And, like all employees, they will need a good manager – an algorithm. An algorithm is really just a sequential series of steps that processes data. We will need to “train” our algorithms to have a better understanding of humans and how to make human lives better. After all, we are their bosses.


As we look to 2026 it might appear that computers and data will overrun the workplace. But remember, a computer will never clean a bathroom sink. At least in the near future, computers and data won’t replace the paper towels in the bathroom. But a computer will write up your local little League scores and a computer will operate on your spine. (Hint, this is already happening.)


This has broad implications for what we think of as valuable skills and employees in the workplace. Today we value journalists and surgeons much more than janitors or apple pickers, but in 2026 we may think very differently. We will need to understand what humans are really good at and foster those skills, outsourcing the rest to the brilliant intelligence and efficiency of the future.


One of the many things humans are really good at is communicating and collaborating with other humans.  Turns out computers and big data are really bad at it. 


As we look into the future of work I’m interested to hear what you think humans a really good at. 


What can a human do that a machine will never replace?

I've been helping companies become more collaborative, open and transparent for many years, and have had the privilege of working with and learning from many of you.  I'm also the co-curator of the Employee Communication and Engagement track at Jiveworld for the past few years, with my colleague and friend Claire Fletcher.  When we thought about what to include, we reflected on what customers typically ask us, as well as areas where we see the most challenges when helping organization regain momentum.  Some organizations don't know how to help their employees work in a new way, and I talked about how Working Out Loud can help.  But another area where I see an issue (and see if you can relate) is when I meet a small but mighty group of people who are trying to do this by themselves.  I can't think a single successful community where a small group of people have been able to do this alone.  That is why Jive stresses the importance of ADVOCATES!  This year we have dedicated an entire session on this CRITICAL topic.  In Your Adoption Secret Weapon, stephaniemrodriguez from RBC and jblatt from Cisco will talk about how to really make these programs work.  If you are looking for some inspiration and great, practical suggestions, make sure you attend.  These tips can apply to large and small organizations -- or whether you are well funded or more "scrappy".  This is one of the most important components to driving and sustaining adoption - so don't miss it!! 

What’s the future of work?  How will people collaborate in the future?  What will the teams of tomorrow look like?



We’re going to find out!



I’m a futurist.  I work with organizations to look out five, ten and even twenty years into the future and imagine what it will feel like to be a human and live in that future.  To do this I use a mix of social science, technical research, economics, cultural history, trendscapes, expert interviews and even a little science fiction.  If you want to nerd out about my futurecasting process there’s more here.



Over my last twenty years as a futurist I’ve seen that people build the future.  The future does’t just happen. The future is built everyday by the actions of people and teams.  And to build that future you must first have a vision for it. Nothing great as ever build by humans that wasn’t first imagined.  So to build the future first you have to imagine it.



That’s why I was so excited when Elisa and the Jive team reached out to me to explore the future of work.  Over the next two weeks we’re going to be exploring the future of work, teams and collaboration.  We’re going to talk about it in Las Vegas at JiveWorld16 and in more blogs, videos and articles.



A major part of this research is input from the Jive Community. 

I need to hear your visions for the future of work: 

What kind of future do you want? 

What kind of future do you want to avoid?

How will we collaborate in the future? 

How do you want to collaborate?



The goal of the next two weeks is to model a future that we all want to live in.


The first step is to have a vision and then to share it.



So let the futurecasting begin!



What’s your vision for the future of work?


jw16-dev-trihackathon-shirt.jpgAs you may have read in previous posts,

you might have gleaned that the Jive Developer's are putting together something fun over in the Hacker Lounge, and yes ... you are invited to play!


Not a Developer? No Problem!

Even if you are not a developer, chances are that you know someone who is.  Sure you may not dive into the code, but chances are there is something you'd like to know more about, when it comes to how to maximize your investment in the Jive platform.  Perhaps you'll be asking questions for someone back at the office, or you are just curious?  Each is fine.  We've put together some great exercises and intro materials to help show you the power of the Jive platform.  Our hacker lounge staffers will be more than happy to answer any of your questions.  If by some off chance you have time to stay and check out some of our latest innovations for building quick light-weight integrations ... you might even leave with a solution (or two).  Maybe even a limited-edition tri-hackathon t-shirt!


Not Interested In the Coding?  No Problem!

In our new format, we have 2 categories where it is literally open season for anyone to win.  They are the Technology Trivia and Video Game Challenges.


Technology Trivia Challenge is Open to Any JiveWorld16 Attendee ($100 Gift Card)

On Monday, March 14th @ 10:00am PT, we will turn on the Technology Trivia portion of our Tri-Hackathon.  To access the survey, simply visit the JiveWorld16 page in the Jive Developers community.  The trivia quiz will be embedded into a Tile on the main page, and is powered by TemboSocial Polls & Surveys.  The challenge ends on March 16th @ 3:30PM PT, the Trivia Challenge will come down and we will declare a high score winner.


Video Game Challenge is Open to Any JiveWorld16 Attendee ($100 Gift Card)

The week of JiveWorld, we will announce an official JiveWorld16 Tri-Hackathon Video Game.  We will have an arcade cabinet setup in the Hacker Lounge where you can come and play the game.  If you have the high score by the end of the conference, you win a $100 Gift Card.  (Hint:  The game is a classic game and may/may not be present in the photo below)


Well that's it ... lots of fun awaits those who enter the Hacker Lounge.  Worst case, you know we'll have tons of ways to charge your electronics! =)


Hope to see you at JiveWorld16! =)

Ryan Rutan

Director of Developer Evangelism (and cool + fun stuff at JiveWorld16)



When I talk to customers about why they are implementing Jive in their organizations, they often tell me 'to help the company become more collaborative, open, transparent', etc.  But when I look at HOW they are accomplishing this, besides implementing Jive, there isn't as much more there.  We've seen that training is important, but if you are just training people on how to use Jive and not in the context of their work, people still may miss the value they can get from using Jive.  Because, if it is to work effectively, people need to know how to create MEANINGFUL NETWORKS made up of REAL RELATIONSHIPS.  And the content traveling through those networks needs to be PURPOSEFUL.  It is a chicken/egg situation.  Until you have these things, it can sometimes be hard to see the value.


That's why I'm so excited johnstepper and catherinepaloalto will be speaking at Jiveworld 16 on Working Out Loud, and how it has been used to drive adoption, make organizations more collaborative, while teaching people how to use Jive in a way that taps into THEIR intrinsic motivation.


If you are looking for ways to help your company experience learning, collaboration, transparency - then this session is for you!  What's great about it is you will leave with something you can implement - and get all the materials that you'll need.  Even if you think you know everything about Working Out Loud, I encourage you to come to this session.  Learn about how this movement is taking off and delivering real, tangible benefits and how you can do this in YOUR organization.


And ... the first 100 participants will receive a copy of John's book - Working Out Loud. We'll also tell you how you can get all the materials that have been "jive-ified" so you can run your own program in your community.

Hey You! I want to ask you...


This will be my second year attending JiveWorld and I am thrilled to see all the excitement and energy from our customers, partners and fellow Jivers. This year, I want to hear your story about what Jive means to you. In just few words, I'd love to have you tell us your short Jive story--on camera---and help spread your passion for Jive.


These are the questions I'm going to ask, plus examples of the kinds of answers we're hoping for:

What is Jive doing for your company’s culture?
  • Jive puts everyone on the same page.
  • It’s bringing everyone together.
  • It’s making work more personal.

What do you or your customers do in Jive? 

  • Jive is the place where my work gets done.
  • Jive is where our customers' voices are heard.
  • It’s a place to catch up with what’s happening.
How has Jive helped you reach your goals?
  • Jive has made growing easier.
  • It has helped us expand our market.
  • It made our customers more loyal.
  • Jive helps us retain employees, longer.
What is Jive to you?
  • Jive is the hub.
  • Jive is the mosh pit of ideas.
  • It’s connection.
  • It's the best. Ever.
                                                                          ^ We can always hope for this answer.



How do I tell my Jive Is story?


Step 1: Message kosheno.moore or simply find us @ JiveWorld16  - The video crew will be roaming  & dancing

kosheno.moore, jessie.edwards, molly.elwood,

Step 2: Tell us your story


Step 3: Get Prizes!


Have a cup of Starbucks coffee on us and get RockStar & Easter Egg points from the Mobile App game. Did someone mention a hoverboard?