Aurea Support Experience How-To Part 6: Submitting Cases

Document created by kosheno.moore Employee on Mar 18, 2019Last modified by kosheno.moore Employee on Mar 20, 2019
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Aurea Support Experience How-To Part 6: Submitting Cases

 

As a customer, you can submit cases from the Support Portal. Platinum customers will see their dedicated hotline telephone number on the same screen in case urgent action is necessary.

You can access the Knowledge Base from Support Home.

Once you are there, log in to the Support Portal.

Once you are logged in, you can search across the Knowledge Base using filters on the left side.

 

Related How-To:

Aurea Support Experience How-To Part 1: Using the New Knowledge Base

Aurea Support Experience How-To Part 2: Tracking Known Defects

Aurea Support Experience How-To Part 3: Engaging the Community

Aurea Support Experience How-To Part 4: Downloading Software Updates

Aurea Support Experience How-To Part 5: Product Documentation

Aurea Support Experience How-To Part 6: Submitting Cases

"We’ve built repeatable, scalable and global workflows and processes to enhance the skill-set of our technical staff. Over the next few months, the impact of these changes should be evident. A key outcome of the knowledge content is to make this easily accessible to you our customers."  -  VP Customer Support david.sunderland

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