Aurea Support Experience How-To Part 4: Downloading Software Updates

Document created by kosheno.moore Employee on Mar 18, 2019Last modified by kosheno.moore Employee on Apr 17, 2019
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Aurea Support Experience How-To Part 4: Downloading Software Updates

 

Customers with a current software license can download the most recent software updates and hotfixes from the Portal. For older software versions, please submit a support case. Updates are found in the FTP folder linked from the Aurea Support Portal page.

You can access the Aurea Support Portal by 1) executing a search query 2) navigating to the Knowledge Base or 3) navigating to the Support Case from Support Home.

 

Once you are there, log in to the Support Portal.

Once you are logged in, select "Downloads" from the Support menu.

You can then choose your software and access the application files.

 

Related How-To:

Aurea Support Experience How-To Part 1: Using the New Knowledge Base

Aurea Support Experience How-To Part 2: Tracking Known Defects

Aurea Support Experience How-To Part 3: Engaging the Community

Aurea Support Experience How-To Part 4: Downloading Software Updates

Aurea Support Experience How-To Part 5: Product Documentation

Aurea Support Experience How-To Part 6: Submitting Cases

"We’ve built repeatable, scalable and global workflows and processes to enhance the skill-set of our technical staff. Over the next few months, the impact of these changes should be evident. A key outcome of the knowledge content is to make this easily accessible to you our customers."  -  VP Customer Support david.sunderland

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