Aurea Support Experience How-To Part 2: Tracking Known Defects
You can now see when an issue has been submitted to engineering as a suspected product defect.
Access the Knowledge Base from Support Home.
Once you are there, log in to the Support Portal.
Select "Known Issues" to see the latest issues, known defects and their status.
"We’ve built repeatable, scalable and global workflows and processes to enhance the skill-set of our technical staff. Over the next few months, the impact of these changes should be evident. A key outcome of the knowledge content is to make this easily accessible to you our customers." - VP Customer Support david.sunderland