Jive Daily | "Open in Jive Daily app" link throws blank screen

Document created by olivier.pathy Employee on May 2, 2018
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Summary

When SSO is enabled, the "Open in Jive Daily app" link returns a black screen and app is never opened

 

Environment

2.24, 2018.1

 

Problem Description

  • On Android devices only when trying to open a Jive Community link randomly chosen, you reach a browser page where it’s asked if you want to open it in Jive daily or in the browser.
  • When clicking on "Open in Jive Daily app", you are blocked on an empty page with as URL https://jive.community.com/mobile-redirect.jspa

 

Steps to Reproduce

  • Make sure SSO is enabled on site
  • Go to mobile browser on Android device
  • Enter URL to site
User-added image
  • Tap "Open in Jive Daily app" link

 

Expected Result

Application opens

 

Actual Result

A blank web page is shown

 

Defect ID

JVMBL-1014

 

Resolution

  • This issue has been identified as a bug and reported to Engineering.
  • Issue still pending of resolution

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