Intro to JiveWorks | Finding Answers | How to Find Answers

Document created by Libby Taylor on Dec 9, 2016Last modified by Libby Taylor on Jul 21, 2017
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Finding Answers in the Community

Assuming you came to this community to get your questions answered, here are the top ways you can find answers in JiveWorks. Hint: Before you try the approaches below, be sure to read Search Tips for JiveWorks.


1. Use the search in the top menu / header.

  • Enter key words and try searching for different but similar key words if you're not seeing the answer you need. (Different people might have asked the same question but used different terms (check similar words with the same meaning such as: kleenex, tissue, handkerchief, etc.)

2. Search the place where you think the answer may exist.




  • If you have a question about system development, search for your answer in the Developer places


  • If you have a question about how the system works or troubleshooting, try searching in Jive Support

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