How to Rename Structured Outcomes

Document created by David Bastedo on Sep 11, 2014Last modified by jessica.kranda on Jul 18, 2018
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Jive allows users to mark pieces of content as having a certain outcome, like "Decision", "Final", "Helpful", and so on.  These are called Structured Outcomes in Jive.

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These various outcome types cannot be configured or changed in Jive, but admins can use Jive's built in Phrase Substitution functionality to change or rename the the text used for existing structured outcomes. For example, you can update the text "Mark as Final" to "Mark as Settled".



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To change the text used for one of the structured outcomes, you will need to update the phrase substitution rules for your theme to replace the text.  This can only be done for Jive Custom (On premise and Hosted). Phrase substitution is not available in Jive Cloud.


To begin, go to:

Admin Console: System > Settings > Phrase Substitutions > View Rules


In this example, if we want to update the text of "Mark as Final" to "Mark as Settled", we will create a new rule with the following properties:


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Once saved, we will see the updated text in Jive:


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For more help on using the Phrase Substitution functionality, review our official product documentation, as well as this KB article: How to: Configure Phrase Substitutions



You can find a complete list of structure outcome phrase substitution keys here: Complete List of Phrase Substitution Keys