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What is an RCA at Aurea/Jive? An RCA, also known as a Root Cause Analysis, is a document produced by the Jive SaaSOps and Engineering teams that is published in order to better understand what caused a major outage i... Overview After the customer instance is migrated to AWS, the breadcrumbs and the Edit, Share, and Actions button stop working on a document page This only applies to custom themes that have modified the default head... Introduction
Step 1 - Identify and document the problem
Step 2 - Estimate the amount of time the CMR system will be unavailable
Step 3 - Alert users the CMR system will be unavailable
... Summary Jive allows users to mark pieces of content as having a certain outcome, like "Decision", "Final", "Helpful", and so on. These are called Structured Outcomes in Jive. These various outcome types cannot... This list is current as of 2018-07-18
outcomes.actionButton.label = Actions
outcomes.unknownError = An unexpected error has occurred. It may be helpful to reload the page and retry your action.
o... Summary Subspace link within Key Content and Places tile does not redirect to subspace Problem Description When a Key Content and Place Tile is created in Jive with links to subspaces, in the Jive Daily application ta... Summary How to add a custom script to the Header of a Theme Overview To customize your site, and/or include third party analytics services, you must include custom scripts to the Header or Footer of the Site. Below... Summary Issue Encountered: ETL process is failing everyday with the following error: 'Task: ProjectETL : Invalid year value' Environment Hosted, Cloud Expected Result ETL process runs automatically, successfully every... Summary Issue Encountered: Some Space URLs have keywords missing from them despite the "Keywords in Content URLs" being enabled Environment All instances. Steps to Reproduce Go to Admin Console > System > Setting > Ne... Summary Tagged content tile not pulling contents Problem Description Content tagged with more than one word are not pulled out in a tagged content tile. Environment 9.0.3 Steps to Reproduce Upload a document. Put t... Symptoms This issue revolves around the HTML Tiles on Jive cloud instances and behavior began occurring after the 2016.3.10 upgrade. Selecting the Configuration (gear shaped icon) option for the HTML tiles only produ... Summary Issue Encountered: All the non-admin User/User Group have permission to create a Space. Environment 2016.3.10 Steps to Reproduce Login to the Jive instance as a non-admin user. Click on the 'Create' option on... Summary When SSO is enabled, the "Open in Jive Daily app" link returns a black screen and app is never opened Environment 2.24, 2018.1 Problem Description On Android devices only when trying to open a Jive Communi... Summary Points discrepancy between CMR Leadwerboard Report and Profile Hovercard Environment 9.0.2, 9.0.3 Problem Description There is a discrepancy with points shown in CMR Leaderboard report and Profile Hovercard St... Summary Slide Titles from Carousel Tile are cut on Google Chrome Probelm Description Titles in the Carousel Tile are cut on Chrome browser. Steps to Reproduce Add a Carousel tile in Jive with images and slide titles ... Summary How to join the Lithium Support Community to create cases and get support for the Jive X Communities Overview Jive External Community Support has transitioned to the Lithium case portal, as of 18 March. Tic... Summary How to modify the Global Interceptors for a Jive instance Overview The jive admin console allows you to access the keyword interceptors for the root space and other spaces, but it doesn't give you any options ... Summary Normal registered users (and not logged in) see the username instead of the full name for deactivated user accounts. Environment Jive Cloud 2016.3.9.0 Problem Description Normal registered users (and not logge... Summary Inviting users to a private event does not generate email Environment Jive Cloud 2016.3.9.0 Problem Description Private events do not generate emails for invites Steps to reproduce Create a private event Invi... NOTE: This is version 2 of the Analytics service. Anyone currently using Cloud Analytics can use this version. This version is also available for on-prem customers who have opted in to Cloud Analytics. For the previou...