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If you've run into a document conversion issue that's left you with a lot of failed document conversions in your system, you can use the following process to delete all document previews from your installation. Note t... Summary
Using REST client
Configuring the RESTClient
Summary The Jive REST API provides exhaustive functionalities for interacting with your Jive community. This KB gives you ... The Data Export Service (DES) is a powerful way to access and export the analytics data from your community introduced in Jive 7.0 and Cloud Fall (2013). It allows you to access user activity data above and beyond wha... Summary
Default Task Behavior
Users who have never logged in are not affected
Re-enabling a disabled User
How to disable the User Decay Task
Changing when the task executes
Summary When looking at your list of used tags in Jive you may end up seeing older tags that are no longer associated to any content. You may wish to remove ... Please note that most of this information has been rolled into the official Jive product documentation at https://docs.jivesoftware.com/
How do I edit my LDAP settings?
What do those settings mean, anyway?
... Summary How to Capture Web Requests (HAR) in Chrome for Support OverviewIn some situations, Jive Support will ask for a copy of your browser's web requests while you reproduce a particular issue or unexpected behavi... Summary
Accessing and Extracting the i18n File
Sample i18n Files
Configuring a Simple Phrase Substitution
Configuring an Advanced Phrase Substitution
Summary If yo... For an update on how the new cloud search works please check this - The specified item was not found. The information below is still relevant for HOP
Basic search algorithm
S... Core Edit ~jive/applications/sbs/home/jive_startup.xml file:
Restart Jive - password will be encrypted during startup. EAE (aka Activity Engine)
UPDATE jiveProperty SET propValue = 'new_password' WHE... Introduction
Step 1 - Identify and document the problem
Step 2 - Estimate the amount of time the CMR system will be unavailable
Step 3 - Alert users the CMR system will be unavailable
... Summary Jive allows users to mark pieces of content as having a certain outcome, like "Decision", "Final", "Helpful", and so on. These are called Structured Outcomes in Jive. These various outcome types cannot... Summary How to add a custom script to the Header of a Theme Overview To customize your site, and/or include third party analytics services, you must include custom scripts to the Header or Footer of the Site. Below... Symptoms This issue revolves around the HTML Tiles on Jive cloud instances and behavior began occurring after the 2016.3.10 upgrade. Selecting the Configuration (gear shaped icon) option for the HTML tiles only produ... Summary How to join the Lithium Support Community to create cases and get support for the Jive X Communities Overview Jive External Community Support has transitioned to the Lithium case portal, as of 18 March. Tic... Summary How to configure whether or not you get email notifications when someone "@" mentions you in Jive. Instructions Please follow the steps below: Once logged in, click on your avatar, and then on "preferences" ... Summary
Summary When creating or editing a piece of content, like a document, discussion, or a blog, you may come across an instance where the icon used to add new images is disabled or g... We're going to show you how to test your Jive LDAP integration settings in 10 minutes or less. We recommend validating your LDAP integration settings before using them in your Jive instance. This will prevent the sync... As Jive continues to develop tiles for a mobile-friendly experience, widgets are no longer being developed. If you are looking to switch your pages from widgets to tiles, we will provide you with the steps you need to... Summary
Creating your User Group by hand
Creating your User Group by LDAP
Users should only have one role badge assigned to them
Role badges do not display on ...