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We are excited to announce a new space for everything Jive customers need to know about The specified item was not found. Support Services. This new AureaWorks space provides detailed, descriptive information about all of our Aurea Platinum Support services specifically for Jive. You’ll learn what to expect and how to prepare for the array of additional services for cloud and on-premise customers with your Aurea Platinum Support.


Our hope is that you can take full advantage of the significant insights and value your The specified item was not found. Support membership affords you and your organization, while making the most of your Jive solution.


We will be rolling out additional spaces for other Aurea products in the near future, so stay tuned!


Please let us know if you have any questions or comments by replying to this blog or posting in the The specified item was not found. space.

Hello Jive community!

The General Data Protection Regulation (GDPR) will take effect in the European Union (EU) on 25 May 2018. As you may know, the regulation imposes broad data privacy protections for EU individuals and applies to any company that collects or handles EU personal data. At Aurea, data protection is of critical importance so we are committed not only to our own compliance, but also helping our customers address the GDPR requirements that are relevant to our products and services.

To stay up to date on Aurea communications regarding GDPR, Jive customers should follow the Aurea and GDPR Compliance space (Partners, please follow Aurea and GDPR Compliance - Partners).  If you are unsure how to follow a place, please see How to Follow Places in AureaWorks.

Just looking for the GDPR white paper for Jive customers? You can find them here:

If you have questions about GDPR, please reach out to your Account Manager.

If the terms "Jive-n," "Jive-x," "Jive Interactive Intranet," "Jive Customer Communities," "internal communities" and "external communities" have you scratching your head, this is the place to start.



Basically, we are talking about two things here:


1. Jive-n, aka "Jive Interactive Intranet," is a digital hub for communication and collaboration inside companies. Our customers sometimes refer to it as their internal community or employee community. "Jive-n" stands for "Jive internal."

2. Jive-x, aka "Jive Customer Communities" are online communities for your customers, partners or the general public. Companies sometimes refer to Jive-x as their external community  ("Jive-x" stands for "Jive external"). JiveWorks (where you are now) is an example of a Jive-x community, which is for Jive customers, partners and anyone who is interested in our products.


While these two Jive products share many similarities, their use cases are very different. I'm going to explain what these two products are and the differences between them.


Jive-n / Jive Interactive Intranet (internal communities)

Jive-n instances provide a single place for employee collaboration, company communication, content and more: everything employees need to stay informed, interact with each other and get work done.

  • It's where they read company news, announcements and executive communications, and learn about company strategy, goals and initiatives (the sort of top-down communications traditional intranets do).
  • It's also where they communicate with executives and with peers, form teams, work on projects together, share knowledge and learn from each other (that's the interactive part, very different from traditional intranets).
  • It's where they can quickly search for and find colleagues, experts, documents, information, etc.
  • It's where they get to know each other, build relationships and become one culture – across geographies and job functions.


A perk of Jive-n is our popular Jive Daily mobile app providing nearly all the functionality of Jive-n on the go. It's like having your workplace in your pocket, keeping you connected and informed regardless of your location or access to a computer.


Jive-n boasts dozens of integrations to other apps and systems so that you can use the tools that work best for you, while still staying connected and in-sync with colleagues working in Jive-n (and other apps it's connected to). Jive-n offers powerful yet easy-to-use analytics to track interactions and engagements across your business so you know what's working and what isn't. To engage your employees even more, we offer personalized experiences with rich profiles, peer recognition, quests, reward systems and engagement analytics. It's a complete collaboration and communication platform, with everything you need, including profiles, blogs, groups, discussions, document collaboration, smart search and events. Oh, and did we mention it's incredibly easy to set up, launch and administer?


If you think Jive-n is a great fit for you, check out our active Internal Communities  space here on JiveWorks where Jive-n users meet to collaborate, ask questions and get news.


Jive-x / Jive Customer Communities (external communities)

Jive-x communities connect companies with their customers, prospects, partners or the general public. A Jive-x community can support any or all phases of the customer/partner experience. It's a place where they can learn about your company, its products and industry; interact with each other and with your staff to share expertise and ask and answer questions; access rich resources; get technical support; and build the kind of close relationships (with each other and your company) that foster brand loyalty and advocacy.


Its many features include built-in SEO to ensure high search rankings, smart search ability, and tools to help cut costs by deflecting customer support calls. Just like Jive-n, Jive-x offers a wide variety of tools to build and share information with your audience, whether it's through blog posts, events or forums. It fosters connection and participation with personalized experiences, rich user profiles, and missions and rewards that build loyalty and brand advocacy. Powerful analytics provide help you better understand customers and drive engagement and satisfaction. Jive-x has a great mobile experience, too.


If you think Jive-x is a great fit for you, check out our active External Communities  space here on JiveWorks, where Jive-x users meet to collaborate, ask questions and get news.


Too long, didn't read? Here is a simple graph of the differences between Jive-n and Jive-x:


Jive-n / Jive Interactive Intranets
Jive-x / Jive Customer Communities
Internal (for employees, as well as contractors and other external contributors)External (for customers or partners)
Common use casesCompany intranet, enterprise collaboration hub, employee onboarding, sales enablement, HR portal, IT help desk

Marketing engagement communities, support communities, customer experience hub


Increased productivity, knowledge-sharing and innovation, employee engagement, strategic alignment, cultural cohesion, job satisfaction and retention.

Higher brand awareness, sales, customer satisfaction and loyalty. Better partner alignment, enablement and effectiveness.


If you want to know more more in-depth information about Jive-n, Jive-x or any of our services, make sure to check out our company website.


If you have any questions about JiveWorks, which is our own external community for customers, partners and prospects, contact one of the community managers, Libby Taylor or Sarah Chaney.

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