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Jive 9.0.4 Maintenance Release - Now Available

Jive continuously improves our products and prioritizes resolving issues identified by our clients.  Today, we're happy to announce that Jive 9.0.4 is now available for our hosted and on-premise clients.  In addition to addressing approximately 400 issues, the 9.0.4 Jive release brings GDPR-compliant functionality to your Jive Interactive Intranet product.


General Data Protection Regulation (GDPR)-compliant Features

On 25 May 2018, the General Data Protection Regulation (GDPR) takes effect in the European Union (EU). The new regulation imposes broad new data privacy protections for EU individuals and applies to any company that collects or handles EU personal data, regardless of the company’s location.  Jive is committed to helping our clients comply with the GDPR through privacy and security protections in our products and services.


For more information about the steps we've taken to implement GDPR-compliant functionality in our Jive Interactive Intranet product, please visit the Jive Interactive Intranet and GDPR Compliance white paper.

Areas of Product Improvement

In addition to providing GDPR-compliant features, our engineering and Product teams focused on resolving the most critical and commonly client-reported items.  These include improvements in the following areas:
  • Performance - upwards of 100x speed improvements in Community Manager Reports (CMR) generation.
  • Resolved issues around APIs, Document Conversion, Records Retention, Widgets, and more!
A complete list of product fixes included in Jive 9.0.4 release can be located on the Jive 9 Release Notes page.

Download the Jive 9.0.4 Release

To take advantage of these features and capabilities, an upgrade to Jive version 9.0.4 is required.  Clients on Jive version 9.0 or greater, this upgrade is available without an additional license fee, however, a Professional Services package may apply if assistance is required. Clients on Jive versions prior to 9.0, will need to undergo an upgrade to version 9.0.4 in order to take advantage of GDPR compliance product features. License and Professional Services fees apply if assistance is required.
On-premise clients may upgrade your community to the latest Jive 9.0.4 release by downloading it from your licenses page. If you are a hosted client, please contact support.


Introducing Complimentary Data Protect Services for Aurea Platinum Support Customers

In addition to a complimentary annual managed customer upgrade, Aurea Platinum Support customers will also benefit from Platinum Data Protect Services to assist you in your GDPR preparedness initiatives.  To learn more about the Aurea Platinum Support program, click here.

Platinum Data Protect Services

While a Community Administrator may perform many GDPR-related functions manually in the Admin Console, we offer a series of services, for cloud and hosted communities, to improve your flexibility and ease of GDPR compliance.  The following table describes additional GDPR-related services that you may access as part of your Aurea Platinum Support package, beginning May 25th, 2018.
Individual’s Right - Data Portability: Quick Download
For Cloud and Hosted CommunitiesJive will create a zip file containing a JSON formatted file with a user’s profile information, their associated Jive content and their associated files. This allows you to quickly access and manage the information you provide to your users upon their requests for data portability.
Individual’s Right to Erasure: SoftDelete
For Cloud and Hosted CommunitiesJive will clear a user’s profile and anonymize @mention references to that person throughout your Jive databases while leaving their associated content in-place.This helps in cases where you need to retain certain content from a user that would otherwise have been deleted using the existing Delete User functionality

Aurea Platinum Support customers may submit a ticket through the Customer Support Portal to request these services be performed after May 25th, 2018.



Contact Us

If you have any additional questions, would like to schedule your upgrade, or learn more about the Aurea Platinum Support program, please contact your Account Manager.

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