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As mentioned here - Action Required - Important Update to Twistage Video Service, Perceptive's video service has been moved to AWS. I just received this email notification from Perceptive -


Attention Perceptive Media Manager™ customers:



The Perceptive Media 4.0.0 upgrade, which included migrating the system to Amazon AWS, is now complete. The system is now out of maintenance mode and should function normally. If you experience any technical issues, please email


Earlier today, we upgraded the Perceptive Media system with several enhancements and updates. The following release notes constitute the updates for this version:

  • Migrated the hosting of Perceptive Media Manager from Internap to AWS infrastructure
  • Upgraded the Ruby and Rails technology platform
  • Added the ability to upload, transcode and play videos larger than 6 GB
  • Switched from a two-number to a three-number release versioning scheme
As always, please let us know if you have any questions about the upgrade. Thank you,Lexmark Cloud Support Team

This means the AWS migration maintenance has been completed successfully. If you should happen to experience any interruptions in video service, please file a support ticket with Jive.


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