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Ever wish you could find someone working on social media or Enterprise 2.0 efforts at other companies, same as you? Wish you could pick their brain about how the heck they justified the implementation cost? Found that elusive ROI? Tricks to get employees to use it? Best way to communicate your new online community to your brand fanbase?


Ever wish you could do this without all of we pesky software vendors trying to market to you the whole time?


Well, now you can.


Jive Software (your favorite pesky software vendor) is proud to announce the new Clearstep business community (register today - it's free!).


There's already quite a bit of activity in Clearstep. It's segmented into two areas:





Online Communities

Build, manage, and measure your community successfully


Social media folks focused on external-facing communities will be most interested in these discussions, tips and tricks. Current hot topics include (requires registration):


  Engagement with Social Media: Personal vs. Business purposes?

Why Most Online Communities Fail

Recommendations for human moderation vendor?

What are community metrics that you measure?






Internal Collaboration

Discover best practices in leveraging enterprise social software


Enterprise 2.0 advocates focused on internal social networking and collaboration will be most interested in this area. Current hot topics include:


Do reputation points help or hurt?

What's your Governance Model Look Like?

Enterprise 2.0 Use Cases

How do you select your pilot groups?


Want to know the best part about this community? It is completely vendor-agnostic. That's right. There are folks discussing solutions from Microsoft, Jive (obviously), IBM, Atlassian, etc. The community managers are absolutely committed to keeping this place vendor-agnostic and marketing-free so that the truly valuable conversations can be had.


And last I checked, the majority of participants work at very recognizable Fortune 500 companies.


Makes you wonder if the old customer reference requests are a thing of the past. You can now just participate in Clearstep, and ask your peers yourself.


Register today!

Our software engineers have been diligently working on Jive Clearspace 2.5 (formerly known as 2.1) over the past several weeks, and we've been putting it through its paces inside Jive. Many have blogged and videoed (?) about it:


Sneak @ one super-tiny Clearspace 2.5 feature


Does your wiki have the Q&A blues?



One other thing we've been working on is the brand-new, not-even-announced-yet, Clearstep business community. This community is already rockin' with both Jive and non-Jive customers. They're sharing good and bad practices about implementing social software inside their organizations. They're sharing about how to roll out thriving online communities, too. The best thing about that community is that it's designed to be vendor-agnostic.


For me, though, I'm most excited about something we'll be offering our customers starting in August, as part of pilot engagements. We will go beyond the software, and really tackle the hard part of any social software implementation: user adoption.


You see, Jive created a cross-functional research team back in April 2008. They visited ten of our largest F500 customers to figure out what was working and what wasn't with their internal Clearspace deployments. They spoke to over 100 business professionals at the executive, mid-level management, and end user levels, and brought back what became over 100 pages of raw, qualitative data (I'm on page 56 at the moment).


The resulting report, which we gave to those customers who participated, highlighted some very compelling patterns across every organization. One of them was that much help was needed to figure out good practices for getting more people to "migrate" their work behavior to be more transparent and sharing.


Now, the next "version" of that research team (that would be Derek DeMoro and I) have put together what we hope is an answer to those needs:





This program is still being formulated, but watch for more information about it and about Jive Clearspace 2.5 very soon!

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