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AureaWorks Community Help

27 Posts authored by: Libby Taylor

When I came to Jive in 2014, I was taking a gamble on this tool called Jive because I thought it could change the world. I still believe that collaborative tools like Jive can change the world via the way we work together. And it's this belief that I take with me as I leave Jive/Aurea on February 9.


Let's reminisce for a moment. This community has come a long way in the last (almost) four years. From a rag-tag collection of places managed by a large group of people, we've elevated the look and feel through several redesigns, conducted many upgrades and updates, reduced our key places and improved the community structure, focused the conversations and became clear on our purpose. The result is what you see here today in AureaWorks.


Being your community manager has been one of my greatest pleasures. Serving you and trying to make the community experience as enriching for newcomers as well as experienced members alike has been challenging and rewarding at the same time. I hope that I've made your work-lives better as well as a result.


The acquisition by Aurea brought significant change for Jive and this community has rolled with it. We've added new business places and will continue to add places over the next few months. We are adding support staff every day and have plans to improve our support process for you across Aurea.


What's next for me. Most people don't mention where they are going when they leave but I want you to know what I believe in and what's next for me. My vision for the next phase of my career is shaped by Jive and its various mottos throughout the years.


I want to revolutionize how work gets done
using the power of human connection as fuel for the fire.


And I've got a company that I believe can truly make an impact in the world to put my personal power behind: Agilent Technologies. Before coming to Jive, I worked for Agilent, a company that produces innovations in life sciences, genomics, and chemical analysis. I'll be going back to a company that I consider home.


My final words of wisdom. Nothing is static. Evolve with change. And while change can be a bumpy ride, often we are led to some really great places as a result. I'm leaving you in great hands with Sarah O'Meara and kosheno.moore. They will carry on the torch for me. And who knows, you might see me around here in the community. I'll be a power user of Jive at Agilent and could need your advice someday!


Contact me in the future on:


Libby Taylor

AureaWorks is here!

Posted by Libby Taylor Nov 27, 2017

As previously mentioned in my blog Change is happening for Jive.. and for JiveWorks as well, we have evolved JiveWorks to become the customer community for all Aurea products and customers.  With this evolution, our community has been renamed AureaWorks. Take a moment to appreciate the change before and after on our home page:


BEFORE as JiveWorks

AFTER as AureaWorks!


You'll now see a new look-and-feel for this community as well as changes to the top menus and navigation.


We've also welcomed two of Aurea's business units initially -- the Customer Experience (CX) Platform and Aurea Customer Relationship Management (AureaCRM) product -- with the rest of the company's products and business units being added in the new year.


As a result of the Aurea products being introduced to the community, new members will join us to get access to:

  • Company news and executive communications
  • Product information and real-time updates
  • Best practices shared by subject matter experts
  • The ability to ask questions and get answers from product champions and subject matter experts


Eventually, we plan to offer new community members support through the community. While this transition will happen over time, we're encouraging our new members to jump in and join the conversations that are currently underway. This means you will start seeing a lot of new faces around the community, especially in the Customer Hub where all executive communications and pre-release updates and event invitations to customers will be published. Of course, we will still have Jive product-specific places, like Jive Platform where customers can find content specific to Jive's features and functionality.


Tips and tricks for getting around


Please join me in warmly welcoming our new community members and showing them the power of human connection inside our community!

Change is happening in every facet of our company right now, for Jivers, Aureans as well as customers. With this transition underway, we are getting a clearer picture of how JiveWorks, our customer and partner community, will be impacted.


I attended a Jive+Aurea Marketing offsite last week in Austin that was very enlightening. We got clear direction from Eric Levine - Aurea's Chief Marketing Officer, Jonathan Berkowitz - Aurea's Chief Product Officer, as well as benc - Aurea's Chief Revenue Officer. Additionally, I've met with sbrighton - Aurea's CEO and Mowgli Montier - Aurea's SVP of Customer Experience (Support). I'm starting to develop a clear idea of where JiveWorks is headed and want to share some of that direction with you, our community members.


Changes for JiveWorks


  • JiveWorks will evolve into the Aurea customer community for all products & business units under Aurea. It just so happens that currently 25% of customers own Jive and another Aurea product. That number will continue to grow as Prime is offered to Jive clients and more products are adopted across the board. Additionally, we'll start to see more Aurea customers adopting Jive as part of their Prime offering. As a result, we are developing a plan to include the Aurea products on the JiveWorks community. The community will likely be renamed and rebranded at some point to reflect the broader nature of the community.


  • Ideas for Jive (in JiveWorks) will evolve into a idea brainstorming place for all products. Our methods for product development, engineering and support are changing in order to create a better core platform that includes bug fixes as well as new innovation. These new methods also align with Aurea's current process between product, engineering and support which has been successful with their other products. Because of these new methods, we will no longer have a product review process attached to Ideas for Jive. That said, submitting ideas in JiveWorks has a value for crowd-sourcing concepts and brainstorming for innovation. It also gives you, our community members, a way to track the suggestions and ideas that you care about. See Evolving Ideas for Jive


  • More places will be peer-to-peer supported. We're working with a leaner community staff so for many places, like Developers, Internal Communities and External Communities, we are going to be relying more on peer-to-peer support. As part of our Champions/Advocates program, we are offering our members peer-to-peer leadership opportunities and a chance to earn the Unicorn badge and lots of points! See: Become a Unicorn and Boost Your Jive Advocate Points for more info if you want to volunteer.


  • Cleaning up places & simplifying names. We don't have the bandwidth to track 50 places across the community, so we are combining places and shutting conversations down in some of the smaller, less active places. We'll be flattening the hierarchy of  spaces as well, especially in Products and Jive Training, and adding more places to the peer-to-peer volunteering Become a Unicorn list. Sarah and I will continue to watch the key places and respond to questions, move them when needed, or track down answers where we can.


In the coming months, you'll have the chance to get to know more about our new executive team, our new processes for customer success and support, as well as our product road map.


Be sure to follow the  Jive Customer Hub's blog so that you can stay on top of the webinar invitations and customer-only updates as they come in. See: The Best Way to Follow the Latest Product or Customer-Only Updates


Thanks in advance for your support!

In order to take advantage of Jive's latest features and capabilities for a hosted community, JiveWorks is upgrading to Jive 9.0.1 on Tuesday, April 4, 2017 starting at 5 pm PT. Since this is a major upgrade, the system will be in maintenance mode for around 8 to 10 hours and will not be accessible during that time. If you need to submit an urgent case during that time, the emergency support number will be listed on the maintenance page for the community.


Why we're excited about Jive 9

First off, we are setting a good example as leaders of the upgrade pack! We know that a lot of you rely on the JiveWorks experience in order to plan your own upgrades. By upgrading to Jive 9, we think this will give you a feeling of what Jive 9 has to offer and possibly inspire some of you to make the move as well!


Second, Jive 9 offers an abundance of new features for JiveWorks

  • Improved impact metrics including user interaction
  • Improved search for experts
  • Modernization of our core components
  • New tiles: Hero, Banner, Category, Super List, Latest Blog Posts
  • Bulk content management capabilities


We are already busy testing and making sure JiveWorks will be ready for you on Wednesday morning, April 5.



You can post a question in AureaWorks Community Help or comment on this post.

Hi everyone,


If you are a new member of the JiveWorks, I would love for you to take part in a proof of concept for new member onboarding. Details are below. If you'd like to take part, please comment below and I will add you to the secret group and send a follow-up welcome message.


What do we mean by new member onboarding?

Onboarding is the process of learning how to accomplish key first steps in a new community. In this case, we are focusing on:

  • An Introduction to JiveWorks (what this community is and how to get around)
  • Getting Started (setting up your profile and notifications, creating content)
  • Customer Specific Onboarding (customer-only access, product feedback, adoption resources)


What's the proof of concept?

The proof of concept is focused on the new member learning experience. The concept is that we will have three different methods of learning as well as special events (like webinars) and individual assignments (learn how to design a group/project). We'll have experts on hand to answer questions and help get you started towards community success. All interaction/involvement in this learning experience is purely optional. 


Here's how it works:

  • New members will be added to an Onboarding Learning Classroom (to be maxed out at XX members -- the number to be determined)
  • Members will be given three different ways to learn:
    • Weekly Assignments (self-directed weekly targets, just the essentials)
    • SmarterPath Cousework (steps through each of the learning modules, all encompassing)
    • The One-Stop Onboarding Library (self-paced reading, pick and choose content)


We want to hear from you!

We have experts in the proof of concept but we need new learners as well. If you would like to take part in the proof of concept and provide us with feedback on the process, we would love to have you! Please let me know in the comments below if you would like to help us out in this important project. We hope to launch the new onboarding program in spring 2017. Thanks!

With the launch on November 9th of Jive's new JiveWorks community, I'd like to tell more of the story behind the project. Many of you are in similar situations: you came in to manage a community that you didn't have a hand in building, and maybe you've realized that the structure or organization of your community is no longer serving your members.


I've heard many of you ask, "how do you evolve a community?" More specifically, maybe you've received complaints that your community is hard to navigate, users don't know their way around, or content isn't where they expect it to be. If you've got a community more than a few years old, you could be facing the same situation we had here in this community: tons of places, no clear structure for user pathways, and confusing navigation.


With the launch of JiveWorks (our new 'Jive Community') we can tell you first-hand how to go about evolving your own community. In this blog, we'll focus on three related topics:

  • Use cases
  • User pathways
  • Navigation tips and tricks


Get clear on your use cases.

For our community, we have several use cases which we've been clear about for years but maybe didn't have enough rigor around managing the process or organizing the structure. They are as follows:

  • Support - how we provide our customers and users with product support: implementation for their own communities, help with troubleshooting, and assistance in bug resolution.
  • Learning - how customers and users find out how to do things, get training, share best practices and thought leadership from Jive and our top customers.
  • Product feedback/ideas - how customers submit product feedback, get responses and hear about implementation plans from Jive.
  • Product communications - how Jive communicates product updates, pre- and post release information about our products, and deep dives for features and integrations.
  • Event engagement - how we bring our live events to our online members, engaging them in content, pre- and post event discussions, and deepen the event experience.

Your use cases are the most important thing to be clear about in your own communities. Be sure to do the work with your own teams and bring in a strategist if needed (we worked with our own Jennifer Kelley) to help you work through them.


Understand the user pathways.

About three months ago, we brought together a working team to talk about our use cases and what we believed users come to this community to accomplish. The team was made up of the use case owners as well as key stakeholders in different departments. We didn't start with the focus on navigation, but instead approached the exercise purely from the member's point of view of what they need to get done in our community. We came up with member-focused statements like:

  • I need to learn how to use the Jive platform
  • I need to find out how to set up my community
  • I need specific help with product functionality
  • I need to find out how other community managers are doing things
  • I need to find out about the upcoming events
  • I need to view the latest webinar


We ended up with a fairly long list of these statements and then put them into some logical groupings... Items about learning were all grouped together, same with event topics. Topics about product and support were so similar, we put those in the same bucket. We then came up with user-centered statements about the pathways that felt inclusive of all of the types of things that could happen in that category.


In the end, we had a very rough sketch of what people come to the community to accomplish (a.k.a. the user pathways):

At this step, we were getting closer to understanding how these purposeful user pathways could shape the navigation scheme.


Develop navigation to key places.

One of the things we evaluated was the key places to which we want to drive members. As a 16-year-old community, we have an excessive number of places to visit and they often mapped more to our internal departments than to a logical space hierarchy. Additionally, we want to focus user activity in some places that are core to our community use cases. We considered our use cases and the key places related to them, then mapped the key places to the user pathways.


This gave us a start on our navigation menus (which we sketched out in PowerPoint):


Once we had this straw model, we realized that many of the places needed some clean up or new places needed to be created (such as our Events hub). It's important to do this work for your own key places before you rework your navigation so that community member experience is maintained as they move through your site. We recommend reviewing this work with a few of your super-users to make sure that you are hitting the mark.


When you are ready for implementation, the navigation menus can be updated through the theme (for those who have admin privileges). You can see more about the before and after navigational impacts here: JiveWorks Navigation: Getting Around to Key Places


This is a very simplified explanation of the process we followed, in fact, the whole project took several months to complete and the work of about 12-15 different people. I also haven't yet addressed the design/theme changes you see in JiveWorks today. That will have to be the focus of my next blog!


I would love to hear whether or not you like the new navigation. Your experience here is first hand! Also, be sure to post any questions you have about these recommendations. If you run into any problems about the community, you can also post a question in AureaWorks Community Help.

It's one thing to talk about changing a site navigation scheme in the abstract with diagrams that look like they come from a PowerPoint slide. It's another thing altogether to not be able to find your way around once the menu of options has actually changed. For some people, it may be helpful to see how the menus used to be in order to mind map their way to the new navigation.


Below is a table representing our old menus and where and how to access the same links.


Place (direct link)
Old menuNew menu or how to access
Content, People, PlacesBrowse menuUse direct link or advanced search
ProductsBrowse menuProducts & Support menu > Product Announcements and Features
TopicsBrowse menuUse direct link or search
CustomersConnect menuCustomer Hub menu > Customer-only Announcements
Jive DevelopersConnect menuDevelopers & Partners menu > Developers
[ARCHIVE] Jive External CommunitiesConnect menuLearn menu > External Communities
The specified item was not found.Connect menuLearn menu > Internal Communities
PartnersConnect menuDevelopers & Partners menu > Find a Partner or Partner Home
Contact the AdminConnect menuUse direct link or search
Ask a QuestionGet Help menuUse direct link or search
DocumentationGet Help menuUse direct link or search
jivesupport.deactivatedGet Help menuProducts & Support menu > Product Support
Producteev SupportGet Help menuUse direct link or search
[ARCHIVE] Jive TrainingGet Help menuLearn menu > User & Platform Training
MyJive GroupGet Help menuProducts & Support menu > MyJive Support
My Jive LicensesGet Help menuApps menu > My Jive Licenses
AboutAbout Us menuLearn menu > About JiveWorks: Getting Started
BlogsAbout Us menuNews menu or direct link to Blogs
CareersAbout Us menuUse direct link or search
JiveWorldAbout Us menuEvents menu > JiveWorld
ProductsAbout Us menuProducts & Support menu > Product Announcements and Features


Please post any feedback or questions you have below. Thank you!

Welcome to AureaWorks, the one place for our customers, partners and other interested professionals to come together for product updates, product / support questions and answers, and conversations about running and succeeding with their selected products.


Join our new member onboarding class below:


Visit: Getting Started


Here in this community we encourage our members to develop relationships with each other in order to share best practices and success stories. Additionally, employees are engaged to provide subject matter expertise and to answer key questions.


To learn more about this community, check out the space AureaWorks Community Help or review the topics below:


Site Navigation

The community is organized according to key topics of interest and user pathways. Most areas are visible to the public and other areas require registration and special permissions to view (such as our customer-only places). These areas are accessible via the top navigational menus.



Registration requirements

  • This community is open to people across the globe, but we currently only support English language discussions. In select places, depending on the customer base, some content is provided in other languages. If you update your language settings in your personal preferences, some of the system headings will change to the language selected..
  • All users must use their real names and affiliations (company/university/institute/etc.), as one would display on a name badge at a professional meeting; requests that do not follow this naming convention will require extra processing. Please do not use your email as your user name, as this will be visible to other members.
  • To ensure a high-quality environment focused on our technology and applications, recruiters, advertisers, promoters, and competitors are not allowed in this community.


Registration process

  • Begin registration: Login Page (NOTE: If you are already logged in and registered, you will simply come back to this page)
  • Provide your company or institutional email address (generic email addresses like gmail or yahoo take longer to process and cannot be associated with a customer domain or account)
  • You will receive an automated email with a link to the full registration page
  • Complete the registration form and submit it. You are automatically a new member.
  • We will review your application for additional customer permissions. If you provide clear information and a company email address, evaluation will take one business day. If you use a generic email address, we cannot provide you with customer access unless you are listed as a contact in our customer account database.
  • Once registered, we will send you a welcome message, and then you log in and complete your profile.

Note: If 24 hours has passed and we have not granted you customer access, please seeHow to Join This Community and Get Customer-Only or Partner Access


Questions? Contact the community manager by responding to this post. Thank you!

In order to improve our service to you, our community members, we have relaunched this community as of Wednesday, November 9, 2016.


To post issues or feedback on this update, please submit a question in AureaWorks Community Help


Keep in mind, the changes below only impact this community, not any of your own Jive communities.




Relaunching the community... what does that mean?


We have an amazing community, however, the amazingness doesn't always shine through. Navigating the site has become a challenge, the homepage isn't very dynamic, we haven't had a good way of onboarding customers versus visitors to the community and the name can cause confusion. The time is right to reset our vision for the community and realign it to our goal to be a showcase customer engagement community.  On the morning of Thursday, November 10, we unveil the new community with a handful of key changes:


  • New community name: JiveWorks.  Using best practices, we brainstormed a list of names, picked them apart, narrowed the list and ultimately made the final selection on the new name for the community. While we won't be changing the URL for the community (browser bookmarks and links will still work), the name is perfect on many levels:
    • Jive works to bring people together in collaboration, communication and connection.
    • Our community helps customers get work done for their own communities
    • Definition of 'works' : effort directed to accomplish something; a place where a specific type of business is carried on

The Jive Community = JiveWorks!


  • New home page. Our new community home page will display vibrant curated community activity and featured thought leadership content. We have also streamlined Q&A with a dynamic ‘ask a question’ widget to get questions posted to the right places.  And with mobile top of mind, we have leveraged our responsive design functionality to ensure you can have a great experience on the community regardless of what machine or device you are using.  In addition, we have a more consistent look-and-feel with Jive’s family of web properties.

A sneak peek into our new look-and-feel


  • New navigation menus and updated information architecture. You'll find new sticky menus at the top of the site and reorganized support pathways as shown in the diagram below. We have also focused on making much more of the community accessible to anyone visiting and limited the amount of content in private spaces.

Other key initiatives as part of the relaunch

  • New Events space. We are combining all of our event related content into a one-stop-shop Events space.
  • Refreshed customer hub. The Jive Customer space will now focus on customer-private content and announcements only, as a result more content will be public.
  • New governance processes. We are improving our processes for new customer on-boarding, content planning, and private-vs-public content and space accessibility.


We hope you are excited as we are to have a fresh new experience here in the community!

Join me in welcoming our new community manager for the Jive Community, Sarah O'Meara!


Sarah will be joining me in making this community even more amazing for you: our Jive Customer Hub, users, and Partners. She's new to community management as a discipline, but brings a great deal of blogging and project management experience to our team here at Jive.


Cool facts about Sarah

Sarah spent several years travelling and working in Japan. She worked as an English teacher to Japanese high school students, helping them to find creative ways to complete assignments and share their results. She even gamified the question and answer portion of the student presentations to create more engagement between the classmates. Sarah also wrote online articles for a Japanese travel company to promote travel and activity engagement in the region. Additionally, Sarah published monthly blogs about travel, food, festivals in the Fukushima Prefecture in Japan. You can check out her blogs here: Sarah Chaney - Japan Travel Member Profile - Map Your Journeys - Japan Travel - Tourism Guide  Her editorial prowess will serve her well here in the Jive community as she works on our content governance and publishing processes.


You'll see Sarah around the community, posting in Blogs with fabulous blogs such as [ARCHIVED - JSDC wrapper] Using Jive to Build a Parent Community for Online School, she'll be helping out with the How I Work interviews, and responding to your submittals in Ideas for Jive just to name a few of her responsibilities. Sarah will also play a critical role in onboarding new customers, so many people will meet her as their first step into the fold.

If you have any questions about where to get started or who to reach out to here in the community, please don't hesitate to contact Sarah or myself Libby Taylor.


In the meantime, give Sarah a virtual high-five for joining the team!



You may have heard me talk about the Unicorn badge here in the Jive Community. It's a badge that I personally give to people who help me out with special tasks. You know you want it, maybe you even covet it when you see others getting it. Eh hem Dina Vekaria-Patel.


Deep in your soul, you know you're a unicorn.



Now's your chance to earn the "Yes, You Are A Unicorn" badge and also earn a ton of advocate points in the process


Here's the deal for anyone who is interested. Starting in October, we'd like to engage a community manager in each of these active "communities of practice" : The specified item was not found. and [ARCHIVE] Jive External Communities. The position is volunteer and temporary and any member of the Advocate program can apply. In exchange for being a community manager to either place for a three month assignment, we're offering a whopping 500 Jive Advocate Points. For anyone who is interested in earning their way into JiveWorld, this is likely the simplest and most effective way to get there.


Here's how it works:

Basically, you get to do what you do best: be a community manager to a community of community managers. Participants must be willing to commit to the following activities for a three month period, including the following:

  • Routine monitoring of new questions and conversations posted to the space, checking in at least once a week and responding to or escalating open discussions. Don't worry, there will be Jivers to back you up. But in these special communities of practice, we realize that it's really YOU, the community, that have the most value to offer. Feel free to bring other customer advocates into the conversation or point to docs or blog posts that answer the member's question. You know the drill here, you got this.
  • Regular sharing of helpful content and resources via at least one new blog post published per month. Now, don't be intimidated by this part. You can share links to helpful resources and discuss why they're helpful. Or you can whip up something original and see what others think. Or perhaps ask a question that's top of mind and have other community members weigh in. The key is providing something useful to these communities of practice, as a fellow practitioner yourself. We all know that part of keeping a community engaged involves a regular stream of helpful and/or interesting content. We see members post blogs all the time, so we know you've can cover this one as well.


If this sounds interesting, send a direct message to me, Libby Taylor, (or you can email me at indicating which space you'd like to commit to ( either The specified item was not found. and [ARCHIVE] Jive External Communities ) and include two to three sentences on why you'd like to be considered. HINT: to send me a direct message here in the community, you must follow me and I will follow you back. If I get multiple interested people, we might schedule out the whole year!


And don't forget all the other ways you can continue to earn Jive Advocate Points and all the ways you can redeem them: NEW: How to Earn Jive Advocate Points in JiveWorks


To see the open spots and the on-going sign up: Volunteer Community Managers for Peer-to-Peer Places


Looking for customer-exclusive content in this community? If so, you are in luck! You can get access to customer-only announcements, our advocates program, the cloud release center, and the hosted and on-premise release center as well within our Aurea Customer Hub space or any of our product-specific Customer Hub spaces.


In this blog, I'll describe the process to become a community member and what you can do to join some of our private places for customers and partners (if these apply to you).


For new customers, your first contact with this community could be an emailed invitation from a member of our account team. If this is the case, you will need to join the community first before you can accept the invitation sent to you. The email you receive will take to directly to the community to start the registration process described below. Also, be sure to request access to the Customer-Only places in the community using the instructions below.


How to Join This Community


Almost anyone can join this community. That said, we do like to know who you are upfront. As a result, we moderate (approve or deny) all new users into the community.


Please note the following when registering:

  • For existing customers. When you submit your registration, please use your company email address. If our system recognizes the email domain as a customer address, your registration approval is streamlined.  After registration is complete, you will receive an email confirmation. To access important private customer places in the community, see the Customer-Only Access section below.
  • For new customers. New customers, you may have received an emailed invitation from a member of the account team to join your group in the community. Please register in the community using your company email address: we will look up your company in our database in order to confirm your customer status. Although your registration is processed immediately, it takes 24 hours to apply customer permissions (we operate during Pacific Time business hours only).
  • For potential-customers. If you are looking to learn more about Aurea's products, the community is a great place to start. Please use your company email address to register so we can more quickly process your request. We will manually look up your company in our database or online in order to confirm your status.


Sometimes registration confirmation emails go awry... they are grabbed by spam filters or junk mail folders and you may miss our confirmation or welcome email. If this happens:

  • Add JiveWorks to your accepted list of domains in your email filter (if you are able)
  • Check your junk mail or spam filter often
  • Follow up with an email to: Lauren Vescera if you have any issues.


How to Get Customer-Only Access

Because our community is primary a place for customers, we have some special places just for them. We relay important information just for customers in these private places. Two of the most important customer-only places are:



Steps to Get Access


How to Get Partner Access

In case you are a new partner reading these instructions, you will want to get access to the partner-only Partner Home. We've got training and direct contact to our partner enablement team in this place.Steps to Get Access

Ever wonder how you rack up points here in the AureaWorks community? This a list of activities that earn you points as you go about learning, asking, sharing and contributing to the community. If you are a customer, you can even apply these points towards our Aurea Advocate program! For more information on becoming an Aurea Advocate, visit the Jive Customer Hub (If you are unable to access the link, please see: Are you a customer? Request customer-only access today).


Points for Activities

Actions with corresponding points are below:

  • Your reply was marked as "correct" = 20
  • Create a blog post = 20
  • Your reply was marked as "helpful" = 15
  • Get someone to join the community = 15
  • Post a question = 10
  • Create a discussion = 10
  • Create a document = 10
  • Have someone like something you posted = 10
  • Upload a file = 10
  • Create an idea = 10
  • Receive a vote on your idea = 10
  • Tag a piece of content = 10
  • Comment on an idea = 5
  • Post a comment = 5
  • Post a reply to a question = 5
  • You marked a reply as "helpful" = 5
  • You marked a reply as "correct" = 5
  • You replied to a discussion = 5
  • Vote on an idea = 3
  • Vote on a poll = 3
  • You @mentioned a member = 3
  • Like content = 1
  • Have someone follow you = 1


Complete missions with badges

Complete these missions and we'll reward you with a special badge on your profile signifying your contribution for others to see.  Some of these missions have multiple levels, so keep up the hard work in order to earn the higher-level badges.

Badge Image

Mission name



239596_Admit-One_missionBadge_100x.pngAdmit One

Keep coming back to this Community!

Log in 10 times in 30 days


Awarded for your first blog in the Blogs space.

For guidelines, see: Blogging Guidelines

239596_Inquisitive-Lvl1_missionBadge_100x.pngInquisitive (multiple levels)Ask questions! Encourage conversations.

20-30 points

depending on level


239596_Influencer-Lvl1_missionBadge_100x.pngInfluencer (multiple levels)Get followed! Encourage quality interactions.

50-300 points

depending on level


239596_Responder-Lvl1_missionBadge_100x.pngResponder (multiple levels)Add comments! Encourage conversations.

25-400 points

depending on level


239596_Crackerjack-Lvl1_missionBadge_100x.pngCrackerjack (multiple levels)

Answer questions! Provide peer-to-peer support by encouraging and

giving good answers and marking good answers.

5-1000 points

depending on level


239596_Helper-Lvl1_missionBadge_100x.pngHelper (multiple levels)Get your reply marked helpful! Ask people to mark your reply if it was helpful.

100-1000 points

depending on level


239596_Help-the-Helper-Lvl1_missionBadge_100x.pngHelp the Helpers (multiple levels)Mark other replies helpful! You can mark the replies to your questions as helpful and earn points.

25-400 points

depending on level


239596_Correct-Lvl1_missionBadge_100x.pngCorrect (multiple levels)Get your reply marked correct! Ask people to mark your reply if it was correct.

150-5000 points

depending on level


239596_Seal-of-Approval-Lvl1_missionBadge_100x.pngSeal of Approval (multiple levels)Mark replies to your questions as Correct! You can mark the replies to your questions as correct and earn points.

50-800 points

depending on level



So get started collecting points!

The following update pertains only to this Jive Community at the URL: Your own communities are not impacted by this change.


Changes to the privacy of every Jive Community user's profile are planned for August 1.

In order to comply with data privacy regulations, Jive will be introducing privacy-friendly default settings to improve user control over the use of profile data. Any fields containing personal data (any information that could be used to identify a person) will be default set to be private to the User (or "Yourself").


The policy requirement is to set the following to Private to the User (Yourself):

  • Name
  • Email (personal and company)
  • Phone (personal and company)


On August 1, the following will occur:

  • The default for Name, Email, and Phone fields in Jive Community profiles will be set to 'Yourself'. This will reset any settings you may have made previously to your profile privacy.
    • Most other fields will be set to 'Registered Users'...
    • With the exception of Username, WorkType and Profile Images which will be set to 'Public'.
  • Other fields will be removed:
    • Home address
    • Alternate name
    • Alternate phone number and email
  • The privacy policy link will be added to all registration screens for the Jive Community so that new registrants will be aware of our privacy policy.


The Impact to YOU

You will no longer be able to see the real name (i.e. First Last: Joe Smith) for other members of the Jive Community unless they choose to set their profile privacy setting for Registered User visibility. Username (i.e. 'joe.smith') will be visible, however, which may not be helpful if the person has set their username to 'happypuppy.' This includes Jivers as well. Luckily, Jive follows the protocol 'first.last' for most Jive employee user names in the Jive Community.


While this action is being taken to protect your privacy, I would understand if some of you have concerns. I want to take this moment to reaffirm that these changes are necessary to protect your right to data privacy.


Specifically, our goal is to:


  1. Provide transparency and options for users to make informed decisions about the use of their personal data;
  2. To foster and maintain user trust through clear information about how their information will be shared;
  3. Comply with user rights recognized in national, regional and international privacy frameworks and respect the privacy standards of all countries where Jive operates; and
  4. Discourage and/or further improve measures against illegal activities, such as spamming or identity theft.


We understand that people may place value on having access to certain information, such as a community member's name. As such, we urge all customers to update their privacy settings as shown below if they would like to make their information more visible to others in the community.


ACTION: Update your profile settings AFTER August 1*

To make your name visible to the community after the default setting has been changed on August 1, follow these steps:


  1. Under your profile menu, select Edit Profile > Privacy
  2. Update your profile setting for Name, Email or Telephone for the visibility you prefer.
  3. Select Save at the bottom of the screen.


* Any setting changes made prior to the reset on August 1 will be updated to the default as a result of this change. Please wait until AFTER August 1 to make any changes to your privacy settings.

Note: If you are unable to save your settings (see comments below), please check that you have the Company, Title, and Expertise fields completed in your profile before you attempt to save the new privacy settings.

You heard me right, the Jive Community is getting an upgrade!


We'll be moving this community from version 8.0.1 to on Thursday, June 2, starting at 5 pm PT. The system will be in maintenance mode for around 6-8 hours and will not be accessible during that time.


Your individual communities will not be impacted by this upgrade. The Jive Community is a hosted community and completely separate from our customer's communities. The only impact to you is that this community will be offline during the upgrade, so you will not be able to submit support cases in your secret support groups. Please call the support service line for any emergency support. The phone number will be listed on the maintenance page in case of an emergency.


Highlighted features with version


Besides the obvious reason of being on the latest and greatest hosted Jive platform, moving to version brings the following benefits which are of particular interest to the Jive Community:


  • Better spam controls: We will be able to use the Spam Prevention Services in the product. The Jive Spam Prevention Service filters all new or edited content on the community. Content that is flagged as spam will be placed into the moderation queue.

  • Synonym support in search: The synonym search feature improves search results by allowing you to create lists of synonyms. For example, you might want a search for "big" to return results for "large", and vice versa. Or, if your users search using terms specific to your industry, you might want to set up a synonym that associates commonly used terms, such as "mobile" and "phone".
  • SEO improvements: Linking search results to the first page of a thread, correctly interpreting author and date, and more.


If you have any questions or concerns about this upgrade, please don't hesitate to reach out to me in the comments below.