Ware Hartwell

The Aurea Support How-To Series, Part 1: Using the Knowledge Base

Blog Post created by Ware Hartwell Employee on May 23, 2019

Welcome to our new blog series, designed to provide quick and easy tips for using the Aurea Support Portal more effectively. Each post will cover one particular how-to topic. This week, we’ll start with using the Aurea Support Knowledge Base.


Our new Knowledge Base offers a single location where you can search documentation, published support knowledge, community postings, and even relevant cases you have previously submitted. It is a one-stop-shop for all the specific documentation related to a particular topic.


You can access the Knowledge Base from Support Home.





Once you are there, log in to the Support Portal.



Once you are logged in, you can search across the Knowledge Base using filters on the left side.


You can also select "Known Issues" to see the latest customer defects and their status.


For more how-tos and customer updates, browse the Community Help space in AureaWorks. And don’t forget to check back for more blogs in our Aurea Support How-To series, coming soon (will be linked once they’re live.)

  • Part 2: Tracking Known Defects
  • Part 3: Engaging the Community
  • Part 4: Downloading Software Updates
  • Part 5: Product Documentation
  • Part 6: Submitting Cases