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Hey everyone,


Just a note from me, your Jive Community community manager, to let you know that here in this community that personal content has been disabled. Note that this pertains only to the Jive Community, not in your own communities.


You might be thinking, "hey Libby, that was a really confusing statement and I have no idea what that means."


I figured that, so let me take this in steps:


  1. You are here in the Jive Community. This community is totally separate from your own communities. You with me so far?
  2. Here in this Jive Community, we recently re-disabled personal content. Personal content is anything that lives within your profile only and is not posted within a space, group or project.
  3. As a result, you can no longer access any personal content you created, nor can you create additional personal content.



Adding personal content to a community is like floating a message balloon from the roof of your house.

No one living inside the house is going to see the message unless they are specifically looking for it.

Always find a room (space, group, or project) for your content to live.


Historically, personal content in the Jive Community was disabled so that members would have to pick a place (space, group, project) for conversations, blogs, ideas, tasks or documents to live. We want that to happen so that we can be sure we are seeing your content and responding accordingly. When members are able to create personal content, such as an idea that lives only in their profile, there is absolutely no way for us to ensure that this content is getting the eyes that it needs. So questions are not answered, ideas go unrecognized, discussions suffer from neglect, and well, you get the picture. It's not a good practice for member engagement.


As I stated before, historically we have disabled personal content in the Jive Community. However, the way we disabled it was part of a customization. When the customization was removed from the Jive Community in our quest to get to cloud, personal content was unknowingly turned back on. It took us a while to discover this fact. Needless to say, some of you may have created personal content in the meantime. In fact, I know many of you have.


If you created personal content that you can no longer find in your profile (check under Your Profile > Your Content) please reach out to me and we will schedule some time when personal content will be re-enabled so that you can move your items to a place (space, group, project) to live. You can contact me in the comments below if you have any concerns. In the meantime, please refrain from creating personal content if you find that you are able to do so (we may have the settings tuned on in order to move content quickly). Find your content a place to live.


Thanks for understanding!


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You heard me right, the Jive Community is getting an upgrade!


We'll be moving this community to version 8.0.1 on Thursday, August 27, 2015 starting at 5 pm PDT. Since this is a major upgrade, the system will be in maintenance mode for around 8 to 10 hours and will not be accessible during that time.


Highlighted features with version 8


Besides the obvious reason of being on the latest and greatest hosted Jive platform, moving to version 8.0.1 brings the following benefits which are of particular interest to the Jive Community:


  • Being able to offer a branded experience across devices.
    With responsive page sizing/design: the screen sizes with you! Regardless of your screen size or device the page will size appropriately. Now we can design for our brand once and let the software do the heavy lifting across devices!
  • Mobile version of the site to get you to your cases faster.
    With version 8, we get a bunch of new options for tiles in order to build a fantastic mobile home page experience. And since we are primarily a support community, we'll also be building in direct access to your cases and discussions straight from the mobile home page so that you can view and respond to them as quickly as possible.
  • News stream featuring Jive thought leadership articles and product updates.
    Just like many of you, we are going to implement the News feature to focus all of Jive's really important news into one spot!
  • Promoted search content gets you to the right stuff.
    It's my goal at Jive to make sure you get the answers you seek. With the ability to promote search content, we can bump more official and current content to the top of the search results!
  • Helps us make the transition to cloud.
    Being able to make some of the changes needed in our customer support groups in version 8 helps us prepare to make the move to a cloud environment. It's all part of our master plan!

While there are a lot of other features in Jive 8, these are the focus for us at this point. As we evolve the community, we will start to utilize more features as well.


If you have any questions or concerns about this upgrade, please don't hesitate to reach out to me in the comments below.


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