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It's been another eventful week (and a half) here in the JC ... so this is whats going down.

 

System Announcement Recap:

 

Post Jive Community Migration Recap

Email Preferences Reset?

It has been discussed recently by people receiving more emails that normal after the JC migration.  Upon review, we believe we have discovered a possible explanation.  We have validated that all configurations are identical between the two systems, as well as preferences migrated between them.  The only exception is the new mailing infrastructure, which we eluded to in previous updates regarding email digests being disabled.  We believe that the issues we detected a while back were in fact more problematic than expected.  Initial tests show that the current mail infrastructure and Jive installation are working correctly and sending out emails according to the code base. 

 

At this time, we will continue to monitor; however, the solution that has come out of the community, which is to update your preferences to stop sending email for all Followed Activity, is the proper course of action at this time if you feel that this is necessary.

 

Email Digests Re-Enabled

As promised, our mail infrastructure has been updated ... and we have re-enabled the email digest feature in the Jive Community.

 

Out of Office Issue(s)

After some review, we have noticed that there were some configurations that needed to be updated to potentially curb the surge in Out of Office emails in the Jive Community.  We have instituted the changes and they are active at this point.  We will continue to monitor reports (if any) to make sure this issue is put to rest.  As always, we appreciate everyone's assistance and patience.

 

What Have I Been Doing?

 

This past week I have taken many of my first steps in making changes to the JC (finally).  I have recently deployed the SBS Widget Pack - Plugin and QuickLinks Plugin to the Jive Community and will be starting on navigation changes on Overview dashboards around the community.

 

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This document is a first step at defining some best practices in the Jive Community.  Take a look at it, and let me know your thoughts.  You can expect us to engineer the JC to make these best practices easier to accomplish by all users.  Have an idea on a way you use the Jive Community to get the best results? Let us know!

 

Release documentation has also been a focus, as mentioned last week.  We are currently looking at solutions that will vary based on time to delivery.   Options being considered include providing incremental/more timely updates on a higher frequency (advantage: faster information, disadvantage: possible fragmentation) ... or more comprehensive updates (advantage: more complete, disadvantage: less timely).  Either option would be more frequent than the current cadence for sure.  Any preliminary thoughts before we provide a formal survey/poll is welcome.

 

What's Next?

 

Actually moving forward on many of the changes that have been in-queue waiting for the migration to complete, and post-migration issues to subside.  Very excited to get to work.

 

Reminder: If you haven't done so yet, please make sure to link your Twitter to the Jive Community, and use the tag #socbiz to have your status updated in the JC.

https://community.aurea.com/twitter-user-preferences!input.jspa

 

What are your Thoughts?

 

If you were the community manager, where would you focus your time?  Help me understand what's important to you and help me incorporate that into my road map. 

Remember:  This is not MY Community ... this is OUR Community!

 

Sincerely,

Ryan Rutan - Your Community Manager

It's been another eventful week (and a half) here in the JC ... so this is whats going down.

 

System Announcement Recap:

 

Jive Community - Migration Complete

This maintenance did NOT affect any other Jive hosted community, just this one.

  • Migration Downtime Complete on Saturday, December 3rd, 2011 @ 1:00AM CST, and Supportal Access has been restored
  • Search Index rebuild completed on Sunday, December 4th, 2011 @ 8:00AM CST.

For any questions about this maintenance window, please see Open Discussion Re: Jive Community Maintenance on December 2nd, 2011

Jive Community Mobile is now live!

Thanks to brian.gil and team for getting this setup and rolled out!  See his blog post Mobile access now available! in the The specified item was not found. group for more information on how to get setup.

 

Hats Off?

 

Well I think it is pretty apparent who gets the Hats Off this week, and that's has to be Karen Laundon from GE.  Check out this video she posted as part of an internal contest at GE.  - https://community.aurea.com/message/870532#870532

 

If you get the chance...show some love and like / rate this video on YouTube.  If you wont do it for me, do it because she's playing a ukulele!!! How cool is that!!?

 

Thanks Jeffrey Murnan and Karen  for sharing this catchy tune.  And just so we can get an answer to the obvious question, when will it be available on iTunes?  

 

What Have I Been Doing?

 

First off, going to say that my blog post may be a little short this week (relatively) ... if for no other reason than I had a realization this week that I have been typing some mighty lengthy blog posts.  It dawned on me that one line on a 27" widescreen monitor is about 5-6 lines on a traditional screen size, so I'm trying this blog post with a different window size.  We'll see how it goes. =)

 

Lately, I've been doing the final prep stages for laying out some changes in the JC coming soon.  As some of you may have seen, I published another update to my SBS Widget Pack - Plugin adding some simple Twitter wrapper widgets for their standard Favorites, List, Profile, and Search widgets.  Plan to use these in various locations in the Jive Community ... and as a result ... promote your conversations more. 

 

So if you haven't done so yet, make sure to link your Twitter to the Jive Community, and use the tag #socbiz to have your status updated in the JC.

https://community.aurea.com/twitter-user-preferences!input.jspa

 

Not to be forgotten, I have been working with Support and our Documentation team to find a way to efficiently share issues found after software has been released.  We are currently working through the logistics of balancing too much information vs. too little.  We are optimistic that we are closing in on a solution that will provide a relatively quick short-term solution that meets the desired intent and is with-in the realm of sustainable moving forward.  We hope to share the artifacts of these efforts soon.  Be on the look out for a poll asking about acceptable forms for posting the errata information.

 

Finally, I was able to get some good feedback and buy-in on my proposals for the new IA for the Jive Community, so I'm hoping those revisions will make it through review soon ... such that I can share them with the rest of you to get some more feedback.  I'm surprised I kept that all straight in my head.

 

What's Next?

 

More of the same unfortunately.  User Group awareness, IA ratification, vetting changes to the JC, and hopefully executing some of the changes sooner than later.

 

Do you have a discussion / idea / document in the Jive Community that you would like to promote in this update?  Perhaps you have a question and really need to get some more feedback, or you have an up and coming idea that needs a little nudge.  Either way, let me know and I'll be happy to promote it.

 

Our first edition comes from our good friend John Schwiller who would like to promote is a discussion regarding the fine-line of content privacy exemptions.  Check it! =)

https://community.aurea.com/thread/157235

 

Do you have plugins that you would like to see installed and operational on the Jive Community? 

If so, let me know with a comment, for now... and will keep the suggestions in mind. =)

 

What are your Thoughts?

 

If you were the community manager, where would you focus your time?  Help me understand what's important to you and help me incorporate that into my road map. 

Remember:  This is not MY Community ... this is OUR Community!

 

Sincerely,

Ryan Rutan - Your Community Manager

It's been another eventful week here in the JC ... so this is whats going down.

 

System Announcement Recap:

 

Jive Community Hosting Migration will happen on December 2nd - 4th

The downtime during this window has yet to be established, but will be planned based on the results from the dry run.  More information and reminders to come for sure!

Jive Community User Relationship changes are a coming ...

Thank you everyone for your feedback in the Would you prefer to have Friend or Follower relationships in Jive Community? poll.  Based on the feedback received by both customers and Jivers, we plan to change the User Relationship policy to Connections/Followers rather than Friends.  This should improve the general interactiveness between users, and make it easier to define streams of influence in Jive.  We will need to do some validation with our 5.0.0.1 instance to make sure that we are not re-opening any SPAM doors, and then we'll make the change.  Worst case, this change will happen with our upgrade to 5.0.1/2 sometime early in 2012 we hope.  Stay tuned!

 

Hats Off?

This is a bit of an off-topic hats off, but thought it made sense to share.  For those of you who attended The specified item was not found. or noticed The specified item was not found. in The specified item was not found..  I have been working on an Evernote Integration for Jive 5 since the beginning of September.  The idea is to try and write a (the?) killer plugin for Jive allowing users to use Evernote from whatever device (online or offline)... and have your notebook(s) synced into Jive when they log in.  If this existed, I believe this would an amazing solution for use-cases like "meeting-notes" that could be enriched with pictures, markup, etc.. and would go a long way in helping our customers evangelize Jive in their organizations and getting them to use the tool. 

Knowing that you were the person who made this level of significant change to your organization, for the better, and seeing it take off and flourish is absolutely amazing.  And both Jive and myself want to do everything we can to equip our customers with the right tools to make this happen!  It's one of the reasons why I started writing and sharing my plugins ... and it is THE reason I joined Jive.

Seth Hitching_small photo.png

Before you go, whoa....Ryan...hat's off to yourself?  Pretty lame dude! ... just want to let you know that I am no giving Hats Off to myself...but to Seth Hitchings.  Who you ask?  This is a guy from Evernote that I have been working with ever since I got the idea to write the plugin.  About 2 months ago, I ran into a problem where the Evernote API was conflicting with the Jive environment and appeared to be an insurmountable road block.  Seth offered up the time to look into it, and was able to cut me a completely new version of the API that should be compatible with Jive (not a small undertaking).  I haven't tested it yet, but I would be a miss if I didn't take a second to at least acknowledge and publicly appreciate this guy for going above and beyond.  If you get a second, Tweet him the message .... "@SethHitchings - Hats off and thanks for your help with the Evernote Plugin for Jive!  Sincerely, the Jive Community @JiveSoftware" or something to that regard .. it would be great.

 

I plan to start back on this plugin during the holidays and see if I cant get a Beta/Alpha available for early 2012.  So stay tuned!

What Have I Been Doing?

 

Well, as I've said in my previous announcements.  This week I attended Enterprise 2.0 and spoke at the Designing Social Applications panel.  The panel was put together by David Carr @ The Brain Yard and included myself, Jonothan LeBlanc from X.Commerce and Aaron Aycock of TRX and CubeVibe.com.  I will be posting a recap of the topics discussed in the Jive Talks blog, so stayed tuned for that.

 

I've also been doing quite a bit of other stuff.  This week, I went through and created Regional User Groups for all of the United States.  The specified item was not found., The specified item was not found., The specified item was not found., The specified item was not found., The specified item was not found., and The specified item was not found..  Why you might ask? As I look to flesh out the final stages of the new Jive Community structure, it is apparent that there is not a clear place for everyone to communicate on a regional level (in the Americas).  This is fundamental to the experience I would like to amplify in the JC, which is "know who is around me" and make relationships that go beyond the digital world.  Ideally, growing into something as prominent as the Bay Area User Group which I consider to be a micro regional, face-to-face + digital, user group.  But it all starts on getting people coalesced into the right group, so making sure there was a group to at least start them in was a first step.  Also, in the works, is a Space called "Groups" (original, I know) where I plan to promote these User Groups (as well as some of our other Thought Leadership ones) to give a better browsing experience for them.  Note:  I am not turning a blind eye to our international users, such as UK User Group and Le Club - Jivé

 

If there is an area/region internationally that would like to help me setup user groups for their location ... please let me know!

 

I've also been involved in the discussions from the The specified item was not found. and The specified item was not found. discussions.  Working with robert.brown and company to make sure that the process we put into place is both acceptable (meets your needs), as well as, scalable, repeatable, and sustainable.  Hope to have answers to this in short order and a road map + solution very soon.

 

Oh yeah, and above all that ... I've also been making it my goal to personally welcome each new user to the community (and kill each spammer from it).  The idea here is to be authentic, original, and relevant.  If I know where they are from based off the information they have shared publicly, then I will recommend a User Group for them to join.  If I know based off their title what they are interested in...I will recommend them to thought leadership groups that align.  Most important, I want them to know, as I hope ya'll (there's my Texan slip for the day) are starting to see, that I care deeply for this community and I want to see it and its constituents be successful.  Having been at Jive for 1 month now, I can honestly say that I've accomplished a lot towards this goal ... but there is so much more to be done, so many ideas left to explore, and so much energy and passion left untapped. So let's get to work!

 

What's Next?

Heading into the holidays is always a hard time to get things done.  Had to postpone most of my meetings regarding the new community structure until after Thanksgiving; so plan to make incremental progress on that for now.  Also, trying to roll out changes that do not require massive overhaul, when and where I can.  Because of the migration, we need to reduce the number of big system changes.  This is one of the reasons why some of my plugins are not installed on the community yet.  Once we are on the other side of this migration (possibly an upgrade if needed), I hope to look at opening the doors for some of my plugins (and others as well) that I think will add value to the JC. 

 

Do you have plugins that you would like to see installed and operational on the Jive Community?  If so, let me know with a comment, for now... and will keep the suggestions in mind. =)

 

What are your Thoughts?

 

If you were the community manager, where would you focus your time?  Help me understand what's important to you and help me incorporate that into my road map. 

Remember:  This is not MY Community ... this is OUR Community!

 

Sincerely,

Ryan Rutan - Your Community Manager

It's been another eventful week here in the JC ... so this is whats going down.

 

System Announcement Recap:

Email Digests Temporarily Disabled in the JC (posted November 1st, 2011)

Update:  We are planning on coordinating the changes to our mail infrastructure with our upcoming hosting migration.  At this time it makes the most sense, when it comes to changing up our mail routing configurations.  More information to hopefully come next week on commitments.  But wait, what did I say ... "hosting migration?"  ... that's right ... and that leads me to my next announcement.

 

Jive Community Hosting Migration slated for early December ... (tentatively the weekend of December 2nd - 4th)

As with  growth of most software, it has come to pass that our beloved JC will now be moved to a hosted data-center.  In fact, the same data-center where we host our customers.  Why is this move happening?    These many years it has been run by Jive's awesome IT team; however, as we look to improve the cadence of the JC (keeping it up to date with the latest and greatest of Jive) ... it has become apparent that we can gain operational efficiencies by managing the instance in the same manner we work with our hosted customers.  Once this date is locked and downtime window has been  set I will post a System Announcement with the final details.  If there are any questions, please feel free to ask me

 

https://community.aurea.com/profile-image-display.jspa?imageID=7391&size=350

Hats Off

In this episode of Hats Off, I'd like to give a shout out to asafh from LivePerson for sharing his Bulk Upload Plugin in the Plugin Downloads this week.  From the initial reaction, it sounds like people are very pleased with the quality of the plugin.  So if you have a chance, give his plugin a try and let him know your feedback.  If you like it, be sure to rate, like, comment on the plugin ... (us developers like it when people do that).  =)

 

Do you have a "Hats Off" you'd like to share about another community member?  Let me know, and I'll bring it up in the next weekly recap.!

 

Speaking of Plugins ...

 

What Have I Been Doing?

 

This week you may have noticed some updates from me on the SBS Widget Pack - Plugin.  If not, I recommend checking out the following posts:

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The specified item was not found.

 

In short, while doing my analysis for the information architecture  for the JC, I realized that there were some key features missing for me to do what I want to do moving forward.  So being the crazy person I am, I said "What if I could develop them?" ... and well...I did.  These new widgets (FeaturedPlaces, FeaturedUser, and FeaturedAd) are very functional, but very basic/rough for the Administrator ... but will do what I need to get the job done for the upcoming JC changes.  As such, rather than sitting on the code, I decided to share the functionality in one of plugins.  Basically, if its good enough for me to use, why shouldn't you have a shot at it as well.  And for free. =)

 

Lastly, you may have also noticed (I know John Schwiller has here) that I've been doing a lot of greetings to people as they join the community.  My intention is two fold.  First off, it's great customer service that can only help in my opinion ... but secondly, if I can help, in any way, people to go from lurkers to even mild participators in the community ... it will help our community by bringing new ideas and perspectives to the table.  Plus, it helps me scan for spam profiles ... so maybe John can get some work done.   Ok, maybe that's three fold. =)

 

What's Next?

 

Next week, I will be presenting at Enterprise 2.0 ... and then its back to getting things done on the Jive Community.  I hope to finalize the information architecture structure and float it by key Jive stakeholders for preliminary buy-in.  Once it has been approved, I plan to share the structure with the Jive Champions to get some additional customer feedback.  If you are not a Jive Champion, but are interested in providing feedback ... please let me know. 

 

Note: If you are interested in becoming a Jive Champion, you can contact laurie.martin for more information.

 

Also, User Groups didn't get much traction this week, but I'm optimistic that next week we'll get some takers.  Feel free to reach out to me if you would like to participate.  If you do not know anyone in your area, let me know and I'll do the leg work and see what customers might be willing to participate. =)

 

What are your Thoughts?

 

If you were the community manager, where would you focus your time?  Help me understand what's important to you and help me incorporate that into my road map. 

Remember:  This is not MY Community ... this is OUR Community!

 

Sincerely,

Ryan Rutan - Your Community Manager

Hello Jive Community (the JC) members,

 

I wanted to check in at the end of my first full week here at Jive (focused on the JC) and provide some insights as to what is going on.

System Announcement Recap:

Email Digests Temporarily Disabled in the JC (posted November 1st, 2011)

Due to an infrastructure issue with the mail servers for the Jive Community, we have temporarily disabled the Email Digest feature in the Jive Community.  This feature is responsible for sending you daily, weekly summaries of activity and is controlled in your User Preferences.

I made this decision to curb unnecessary impact to the broader audience that use one-off notification emails.  Fortunately a project was already underway to revamp the mail infrastructure which should be ready soon.  Our plan is to re-enable this feature once the new hardware is in place, and a similar system announcement will be done at that time.

Please note:  At this time, our investigation shows that the issue(s) should be limited to only Jive Community instance alone, and should not impact any other instances (hosted or otherwise).  If there are any changes to in scope or impact, I will be sure to update the Community first thing.

 

In an effort to keep our support staff focused on your top  issues, if you require any further information on this announcement, either share your thoughts here: Open Discussion Re: Email Digest Temporarily Disabled in Jive Community or invite Ryan Rutan (myself) to discuss in private.

We appreciate everyone's patience as we work through this issue,

 

Sincerely,

Ryan Rutan - Your Community Manager

 

Report as Abuse threshold dropped to 1 from 3.

This should make it easier for the community at large to remove spam when discovered.  Thanks to April Jacobs for the suggestion and John Schwiller for his relentless attempts to help keep the JC spam in-check.  Given all the changes at Jive over the past year, Community Management has been a volunteer effort by many Jivers (Curtis Gross gialyons deirdrewalsh and kristina to name a few).  Please join me in thanking them (and those unlisted) for their efforts to keep the Jive Community eco-system moving forward.

 

 

What Have I Been Doing?

 

Well, like I said in my last post, I believe Voice Amplification is very important to getting the JC moving in the right direction.  Knowing the right place to collaborate is essential to this function.  As such, I took a look at the Space and Groups that were available to users and discovered that we have quite a few options. *understatement

 

In fact, on Wednesday, I went through and purged over 200+ Public, Members Only, and Private groups from the system.

Why?  A few reasons:

  • Public and Members Only Groups are cesspools for SPAM.  They are out of the way, no one notices them ... but they add to the activity stream the same as a space.
  • Group noise reduces utility and value of features such as "Groups like this" or drop-down auto-completes with noise.

 

In addition to purging, I logged the remaining groups and started grouping them together into themes.  I plan to use this information to help drive the new JC Information Architecture and structure.  Once finalized, we will be looking to insure that their is a clear ownership for each of these groups for the users to follow.  This could mean that there will be someone(s) from Jive to liaison feedback to Jive, or it could also mean that there is an explicit declaration that there is no liaison and that users should not assume that Jive is listening to the group.   Either message, will  clearly set expectations with users ... giving them confirmation on what Jive audience is listening.

 

 

What's Next?

 

Next week, I see more of the same ... as there is a lot of data to sift through for the new JC IA.  So making sure all the groups and themes are thought out and represented in a logical (customer centric means) is very important.  I expect to start shedding some focus on plugging the User Groups initiatives on JC, such as Le Club - Jivé and Bay Area User Group to see if we can find more pockets of people who would benefit from meeting up and sharing ideas in the local region.

 

Are you attending Enterprise 2.0?  If so, I'll be there for a short stint presenting on Tuesday Morning, so stop by and say if you get a chance.

http://www.e2conf.com/santaclara/2011/speaker-list/?speaker=ryan-rutan

 

 

What are your Thoughts?

 

If you were the community manager, where would you focus your time?  Help me understand what's important to you and help me incorporate that into my road map. 

Remember:  This is not MY Community ... this is OUR Community!

 

I hope everyone has a safe and enjoyable weekend!

 

Sincerely,

Ryan Rutan - Your Community Manager

Over the coming weeks (and beyond), you can expect to hear renewed focus on certain aspects of Jive Community management.  The first aspect I'd like to focus on is Voice Amplification. I consider a community person's "Voice"  to be a combination of numerous factors.  Of which, the most fundamental is the assurance that when you speak, there is someone on the other end listening to the conversation.  In order to provide the best environment for success, it is incumbent on both the speaker and listener to converse in a contextually relevant location (a.k.a. Where).

 

Per feedback I've heard (as well as personally experienced as a customer), I thought it would be prudent to perform an exercise that conducts an audit of all Spaces and Groups in the Jive Community, and make sure that there is a mutual understanding from both Jive and our customer base regarding where conversations happen and who is responsible for following through on said conversations.  The worst thing a community can do is provide a platform where no one is listening!

 

What am I doing?

  • Working through the lengthy list of Spaces and Groups on the Jive Community, and:
    • Determining proper ownership / escalation path exists (and is up to date)
    • Marking locations for deprecation, relocation, or convergence (as needed)
    • Defining bottom-up view of the Jive Community use-cases for use in future direction

 

The end goal:  A simpler and clearer view of where to collaborate in the Jive Community, plus better assurance that someone will be listening.

 

What can you do?

  • If there is a place (Space, Group) that you frequent (not include your company support group), and you feel as though it is very relevant and necessary to your use of the Jive Community.  Please let me know the following as a comment to this blog post:
    • @mention the location(s)
      • Note:  If someone has already mentioned your location, feel free to simply Like the comment and/or comment on just the differences.
    • Brief description of the value you realize from conversations in the group (optional)
    • Who do you think is the owner in this place from Jive?  (If not sure, please indicate so) - Please @mention them
    • Who do you think is the leader in this place from a Jive OR Customer perspective? - Please @mention them for your answer.
  • Share this with your connections in the Jive Community to make sure we get as much coverage possible.

 

Note:  As Jive Community Manager, I am responsible for the longevity and success of the Jive Community ecosystem.  This includes both technical and non-technical aspects of the community.  While the above statements are aimed to disclose some of the renewed focus to the non-technical fronts, all efforts to resolve outstanding technical issues remain intact.