Ryan Rutan

Onward and Upward ... A Week in Review for the Jive Community

Blog Post created by Ryan Rutan on Feb 3, 2012

It's been another eventful week here in the JC ... so this is whats going down.

System Announcement Recap:


Update on DM / Share SPAM Fix Configuration for Jive 5.0.1+:

Just wanted to leave an FYI for those people looking to uptake Jive 5.0.1+ externally and plan to enable the DM/Share SPAM fix.  In addition to the SPAM configuration located at Admin Console > Management > Settings > Direct Messages and Sharing (simple checkbox), there is a very handy permission located in the Admin Console > Permissions > Home Page Permissions screen allow you to grant Share/DM Spam Override to Permission Groups.  In short, these people will not be constrained by the SPAM user follow requirements.  Since it was so easy for me to overlook, I thought it would be worthwhile for everyone to share.


Also, related to this ... you can check out a new feature in the Admin Essentials Plugin that may provide more options in this arena.  See: AutoFollowListener.

Maintenance Update - Jive Community to install updated Jive for Outlook, Events, and Ideation Plugins next week:

Just a standard heads up.  We will be doing a quick update to apply some patch fixes next week (most likely Friday), which will require a small amount of downtime.  With this maintenance we will be installing the Jive for Outlook Module - v1 plugin, as well as updating the Jive Events Extension and Archived (Do Not Use) to their latest version.  Most notable will be the ability to Share ideas again.  This feature has been non-functional since the upgrade.


As always please let me know if there are any concerns or issues.

Hats Off

In this episode of Hats Off, I'd like to issue a shout out to Chrisbrenschmidt.  Most recently, her team has upgraded to Jive 5 and has done a great job of leveraging the community to help her through the endeavor.  Everything from  training, configuration,  best practices and support, I have seen her leverage the Jive Community and its many constituents in full.  Thank you for sharing your conversations, and please continue to let us know how we can help.  rockstar


Upgrading to Jive 5?  Already on Jive 5, and have some best practices?  Care to share?



What Have I Been Doing?


This week has been busy, as I made my first trip up to Portland to meet my fellow Jivers on their home turf.  While the trip was rushed, definitely lots of positive things came from it. Most recently, I have started on an effort to a series of Social Solutions groups in the JC.  My first one is The specified item was not found. which I plan to promote with various customer service professionals to get conversations around how Social Business can be leverage to amplify customer support.  Hoping to get Potential and some other notable customers in there talking about their use-cases.  If you are interested, you should stop by and join, or check out the upcoming WebCast:

        Drive customer loyalty, empower support teams, and reduce costs. Get social. (Jive Webcast)   


Lots of great content on the subject coming down the pipe.

If you have questions about how to participate in these discussions, please do not hesitate to let me know.


Also, dont forget to check out these conversations,

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    Note: This "survey" ends on February 10th, so please share your top ideas before it closes.

What are some of your best and worst customer support experiences of all time?

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What's Next?


More of the same, but I'm excited that things are starting to wrap up such that we can start revealing piece of the our new structure, layout and community.  So stay tuned ...


But there is one order of business that is left to discuss, the Super Bowl.  You know the standard question, "Who do you think is going to win, and by how much?"  If you'd like to answer that, go right ahead...but I'm interested in which company that has announced their Super Bowl commercials is going to take #1 as the most popular Super Bowl commercial of 2012?


My pregame front runner is Audi and their S7 commercial:


Check out this discussion:

What is the best and/or worst Super Bowl commercial of all time?


What are your Thoughts?


If you were the community manager, where would you focus your time?  Help me understand what's important to you and help me incorporate that into my road map.

Remember:  This is not MY Community ... this is OUR Community!



Ryan Rutan - Your Community Manager