Ryan Rutan

Onward and Upward ... A Week in Review for the Jive Community

Blog Post created by Ryan Rutan on Nov 11, 2011

It's been another eventful week here in the JC ... so this is whats going down.


System Announcement Recap:

Email Digests Temporarily Disabled in the JC (posted November 1st, 2011)

Update:  We are planning on coordinating the changes to our mail infrastructure with our upcoming hosting migration.  At this time it makes the most sense, when it comes to changing up our mail routing configurations.  More information to hopefully come next week on commitments.  But wait, what did I say ... "hosting migration?"  ... that's right ... and that leads me to my next announcement.


Jive Community Hosting Migration slated for early December ... (tentatively the weekend of December 2nd - 4th)

As with  growth of most software, it has come to pass that our beloved JC will now be moved to a hosted data-center.  In fact, the same data-center where we host our customers.  Why is this move happening?    These many years it has been run by Jive's awesome IT team; however, as we look to improve the cadence of the JC (keeping it up to date with the latest and greatest of Jive) ... it has become apparent that we can gain operational efficiencies by managing the instance in the same manner we work with our hosted customers.  Once this date is locked and downtime window has been  set I will post a System Announcement with the final details.  If there are any questions, please feel free to ask me



Hats Off

In this episode of Hats Off, I'd like to give a shout out to asafh from LivePerson for sharing his Bulk Upload Plugin in the Plugin Downloads this week.  From the initial reaction, it sounds like people are very pleased with the quality of the plugin.  So if you have a chance, give his plugin a try and let him know your feedback.  If you like it, be sure to rate, like, comment on the plugin ... (us developers like it when people do that).  =)


Do you have a "Hats Off" you'd like to share about another community member?  Let me know, and I'll bring it up in the next weekly recap.!


Speaking of Plugins ...


What Have I Been Doing?


This week you may have noticed some updates from me on the SBS Widget Pack - Plugin.  If not, I recommend checking out the following posts:

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In short, while doing my analysis for the information architecture  for the JC, I realized that there were some key features missing for me to do what I want to do moving forward.  So being the crazy person I am, I said "What if I could develop them?" ... and well...I did.  These new widgets (FeaturedPlaces, FeaturedUser, and FeaturedAd) are very functional, but very basic/rough for the Administrator ... but will do what I need to get the job done for the upcoming JC changes.  As such, rather than sitting on the code, I decided to share the functionality in one of plugins.  Basically, if its good enough for me to use, why shouldn't you have a shot at it as well.  And for free. =)


Lastly, you may have also noticed (I know John Schwiller has here) that I've been doing a lot of greetings to people as they join the community.  My intention is two fold.  First off, it's great customer service that can only help in my opinion ... but secondly, if I can help, in any way, people to go from lurkers to even mild participators in the community ... it will help our community by bringing new ideas and perspectives to the table.  Plus, it helps me scan for spam profiles ... so maybe John can get some work done.   Ok, maybe that's three fold. =)


What's Next?


Next week, I will be presenting at Enterprise 2.0 ... and then its back to getting things done on the Jive Community.  I hope to finalize the information architecture structure and float it by key Jive stakeholders for preliminary buy-in.  Once it has been approved, I plan to share the structure with the Jive Champions to get some additional customer feedback.  If you are not a Jive Champion, but are interested in providing feedback ... please let me know. 


Note: If you are interested in becoming a Jive Champion, you can contact laurie.martin for more information.


Also, User Groups didn't get much traction this week, but I'm optimistic that next week we'll get some takers.  Feel free to reach out to me if you would like to participate.  If you do not know anyone in your area, let me know and I'll do the leg work and see what customers might be willing to participate. =)


What are your Thoughts?


If you were the community manager, where would you focus your time?  Help me understand what's important to you and help me incorporate that into my road map. 

Remember:  This is not MY Community ... this is OUR Community!



Ryan Rutan - Your Community Manager